ihatescreennames

SpamSandwich said:

ktappe said:

SpamSandwich said:

Leakers of private corporate information should be prosecuted into poverty.

"Into poverty"?? What a vindictive, punitive culture we've become. Seeing these guidelines make me *more* happy with Apple. Until now it seemed like the Geniuses pulled some of their device-repair decisions out of their butts. Now that I can see the guidelines in writing, I can know what to expect before I take my device into the Apple Store. This should help Apple customer relations, not hurt it. If you think this helps Apple's competitors somehow, you're nuts. First, they very likely already have a copy of them. Second, it's not that hard to come up with these; the competitors already have them for every device they've ever sold.

An employee working for Apple signs an NDA and is legally bound to protect sensitive corporate information.

I can't specifically recall signing an NDA but I do remember hearing over and over again that anything that isn't public information that can be found on apple.com shouldn't be discussed.  That ranged from speculating on when new iPhones would be released to Apple Internal Only documents.  If it isn't on apple.com don't talk about it.

People would ask all sorts of things.  Some would demand to see the VMI (although that's not what they called it), some wanted to know how many employees were in the store right now, others wanted to know the layout or if there was a second floor or basement.  "Sorry, I can't tell you."

lkrupp said:

Why do they need these guidelines? Because people will lie through their teeth about how an expensive piece of hardware came to be broken. The Apple discussion forums are full of, "I didn't do anything and I take very good care of my device. The next day there was a deep scratch on my screen and I know I didn't put i there."

When I worked in the Apple Store I used to hear all sorts of amazing ways that iPhone displays were broken.  "It fell on the grass from just a couple of inches!" "I dropped it onto soft carpeting while on my couch and it was in a case."  Those are real examples and people would stick to their stories.  

Same goes for liquid damage.  "The phone has never been near water, how could it get wet?!?" My answer was always that I couldn't determine how it got wet, only that there was evidence of liquid contact.  I also heard the "It must have been from the steam in my bathroom while showering.  I guess I shouldn't even bring this phone into the bathroom at all if it's so sensitive it will stop working from steam!!"

Single hairline cracks have been covered for a long time, as long as there is no obvious point of impact.

The reason technicians don't refer to the VMI that often is because they learn it.  Once you know it why keep checking?  Of course, Apple is continuously updating the VMI, so what they know this month may be changed next month, which is why they SHOULD check it, but the major things don't change all that often.

StrangeDays said:

randominternetperson said:

I think Apple should repurpose the function of the twiddly knob (AKA crown?) like they did for the side button.  I never, ever use the time travel feature so let me use it for something else based on the selected watch face.  For example, I (as a user) would probably default it to controlling my AirPod volume most of the time, but perhaps there are times when I'd want quick access to changing time zones.

I just hope that everyone at Apple uses their Apple Watches every day and realize its current limitations and rough edges.  I should be able to do more with fewer finicky taps.

FYI the time travel feature was removed in watchOS 3. But yes, the crown could be more useful. I agree that defaulting to controlling the volume of currently-playing AirPods would be super useful.

I have no doubt that the people at Apple use the Watch and continue to realize better ways to use it. After all, look at the improvements so far. We're getting a v4 that will run on my original hardware and has great new features. Can the same be said for the Samsung watches? Are they even still supported? In use?

Time Travel wasn't removed, just sort of hidden.  It needs to be turned on in the Clock settings in the Watch app on your iPhone.  

StrangeDays said:

repressthis said:

lito_lupena said:

actually, you don't have to force touch the screen to change watch faces. just swipe from the edge of the screen any side to switch to another watch face. works even now with watchos3.

Yeah, and now am I constantly dealing with the watch face switcher pulling up by accident multiple times a day. Frustrating. 

I have not experienced this ever. 

The only time it happens to me is when I'm carrying my toddler and she starts playing with my Watch while it's on my wrist. It happens maybe a couple of times a week. She just sort of paws at the screen. Sometimes she changes faces, others she may put it in silent or ping my iPhone. Either way, it's trivial to undo what she's done. 

zoetmb said:

So what happens to the banking and other apps that use fingerprints to access?  This is what pisses developers off.  Apple adopts a technology and then arbitrarily drops it.  That leads to a lack of trust in Apple and an unwillingness to invest.  

That all assumes they're dropping Touch ID, which I still doubt. 

If Apple switches to face identification it will likely take little effort on a developers part to switch from TouchID, if any.  The bank and other apps that utilize TouchID aren't really accessing the sensor or verifying any fingerprints, they're getting confirmation from the Secure Enclave that the person authenticating is the authorized person.  I think any face identification method would just take over those duties.