janiceandrusty

Soli said:

maxit said:

This is the way they are trying to calm down customers...

macxpress said:

maxit said:

This is the way they are trying to calm down customers...

What exactly do you want...a free iPhone? You'd probably end up bitching about that too. 

What am I missing? @maxit's comment seems perfectly reasonable to me. Apple clearly is trying to smooth over this PR issue by offering inexpensive battery replacements. That is undeniable. The customer, as a whole, are idiots, and those that think Apple was doing something nefarious are acting irrationally—exampled by the class action lawsuits.

The question is: Why don't you believe this response has nothing to do with calming customers?

If this was any other industry, any and every other company would rightfully be sued. Iphone 6 was always considered to be a defective product with Touch Disease, Bendy housings, and now Apple admitted to slowing down the phone to reduce stress on the battery. Recently, a big automobile manufacturer performed similar lies to the US Government about emissions testing; in turn, it gained favor with customers because the product was advertised to exceed a certain standard. If you enjoy being lied to, then perhaps Apple is just the product for you. For everyone else, this is a defective product and Apple issued a recall; and customers are also being requested to share the costs of a battery replacement which likely costs Apple between $5-7 because of the company's size. If you think customers don't have the right to have a well-made product that functions for more than a product cycle-length in time, you must have very low standards for yourself, or an Apple shareholder..

tenthousandthings said:

I'd love to see Apple make some sustained initiatives in software. We tend to think hardware when looking at Apple's health, but I'd argue that software is a better indicator of what's going on.

I somewhat disagree.  Apple adopted a Buy-Once-Free-Upgrades-For-Life model for most software.  Also, in iPad/iPhone land, the software covers multiple devices.   It's very difficult to sell software and make a living as a developer.  Plus, Apple requires an annual fee to distribute in the AppStore. 

What I expect and fully anticipate is-
1. Apple to share a new version of XCode,
2. a fireside chat about SWIFT adoption (slide deck titled "where did Craig go wrong?"),
3. and perhaps Apple will announce a "hard" date that 32bit iOS applications will be removed from the AppStore;
4. a formal announcement that "abandoned" apps or apps where the developer hasn't paid to renew their Developer License will be more-or-less released in public domain. Developers who have paid dues and Developer LIcense Fees could "adopt" and code future releases without previous developer permission.

mdriftmeyer said:

Good news. His $3 Billion or whatever can go pump and dump elsewhere. Now we can get back to focusing on growth markets and new ventures.

Well, here's the thing- whenever a professional BULL trader and billionare (whom has published books on investing) pulls ALL of their investment, it's worth re-evaluating company's risk and challenges; there's apparently less upside to owning the stock; which is why Carl got out.  

It's not good news. 

Once you leave a store with a candy bar you didn't pay for in your pocket, the act itself has a very specific legal definition called "Theft".

People don't get to have a conversation with the security officer or share thoughts and ideas with the police about an idealistic utopia or how the laws should be written if they weren't hungry.

Still, it's honorable that so many additional technology companies came to Apple's defense, and agree with Apple... However, companies always want to reduce costs. If companies could find a way to lay off Legal Compliance departments, they'd love to; it paves the way for a large bonus check for the executive team.