Jessa__ipadrehab

ihatescreennames said:

Jessa__ipadrehab said:

magman1979 said:

Jessa__ipadrehab said:

No one is suggesting that Apple should do data recovery.
No one is suggesting that Apple shouldn't be allowed to censor their own support forum.

But if you're going to censor it, you GOTTA OWN IT.  Only APPLE can delete forum posts at Apple Support Community.  Only APPLE can ban users.  The APPLE SUPPORT COMMUNITY is an APPLE OWNED and APPLE MODERATED forum.

They delete posts that merely say "hey, wet phones can be brought back to life, look around for someone"  They choose to delete those, but leave "There is no hope"  That is NOT OKAY.   

Apple Insider--when someone shines a light on that--be human.  Admit--that this is absolutely NOT OKAY.  They choose to do it, so they gotta OWN IT.  There is no defense here.

Lastly--I'm a mom who learned how to fix iPhones, I'm not a unicorn.  Neither is Louis.  I have trained over 400 students to microsolder and do board repair.  There are plenty of people out there who can do this work affordably and with good success.   Apple should not have a problem advising people to just look around a bit with no guarantee or endorsement.  They should not be recommending prohibitively expensive $2000+ services that also buy our supplies and  learn from our videos like the rest of the mom and pops, and they should not ever be telling people that hardware repair is "impossible"

Oh, and both you and CBC are FLAT OUT WRONG when you both claim Apple doesn't offer support in directing customers to third-party options for data recovery that Apple themselves cannot perform. I've PERSONALLY gone to Apple Stores in my area on behalf of my users with their devices seeking assistance, and was told, in each event data recovery was needed, that they cannot do it, but third-party options are available, but cannot be guaranteed. So I would advise you, and the CBC, to retract that bogus claim.

I'd argue that directing a typical user to a 'data recovery service' that starts at $2000 is the practical equivalent of saying "not possible"  But that's not the point.

The point is the Apple-owned, and Apple-moderated Apple Support Community Forum IS THE online support arm of Apple, Inc who makes the device.   It absolutely appears to be an authority on iPhone Hardware Repair because....IT'S APPLE.

That is incorrect. “THE” online support arm of Apple is support.apple.com.

As I mentioned above, my brother’s experience with Apple referred data recovery wasn’t anywhere near $2000, so I’m not sure where you’re getting that it starts at $2000.

 And where does support.apple.com take you?  Try it.  Type in iPhone water damage, be an end user for a minute facing the potential loss of all the baby pictures on the phone.  You'll read a largely useless article that ends with--post a question here on the forum.   

I think it is great the your brother got quoted data recovery for $500-700, but that is not the common experience.  The common experience is being told "there is no option" and the second most common experience is being referred to Drivesavers which starts at $1900 although they aren't doing anything differently than anyone else.  In the independent repair community, there are excellent technicians everywhere who recover data from dead iPhones every day--and the going rate is $200-$500.  Heck, even my Apple Store will give referrals to us-but that is unusual.  The problem is the policy-driven common experience is to lead users into thinking that their data is gone forever when that is not true.

My evidence for "what is the common experience" is talking with thousands of customers, independent repair technicians, and their customers about iPhone data recovery.  

No one is suggesting that Apple should do data recovery.
No one is suggesting that Apple shouldn't be allowed to censor their own support forum.

But if you're going to censor it, you GOTTA OWN IT.  Only APPLE can delete forum posts at Apple Support Community.  Only APPLE can ban users.  The APPLE SUPPORT COMMUNITY is an APPLE OWNED and APPLE MODERATED forum.

They delete posts that merely say "hey, wet phones can be brought back to life, look around for someone"  They choose to delete those, but leave "There is no hope"  That is NOT OKAY.   

Apple Insider--when someone shines a light on that--be human.  Admit--that this is absolutely NOT OKAY.  They choose to do it, so they gotta OWN IT.  There is no defense here.

Lastly--I'm a mom who learned how to fix iPhones, I'm not a unicorn.  Neither is Louis.  I have trained over 400 students to microsolder and do board repair.  There are plenty of people out there who can do this work affordably and with good success.   Apple should not have a problem advising people to just look around a bit with no guarantee or endorsement.  They should not be recommending prohibitively expensive $2000+ services that also buy our supplies and  learn from our videos like the rest of the mom and pops, and they should not ever be telling people that hardware repair is "impossible"

apple ][ said:

What the hell is "TOUCH DISEASE"?

Is that some kind of viral skin infection that people get after using an iPhone? Is it contagious?

Who came up with that name? Samsung? Some Fandroid?

I did.   I coined the term for the IFixit article based on what we say around the shop.   And incidentally I'm an iPhone user.

For the sake of brevity in my repair business, I call various common signature problems by disease names.   iPhone 6s gets backlight disease, 2011 MacBook gets GPU disease....

probably because in my old life I was an anatomy and physiology professor.