Jessa__ipadrehab

ihatescreennames said:

Jessa__ipadrehab said:

magman1979 said:

Jessa__ipadrehab said:

No one is suggesting that Apple should do data recovery.
No one is suggesting that Apple shouldn't be allowed to censor their own support forum.

But if you're going to censor it, you GOTTA OWN IT.  Only APPLE can delete forum posts at Apple Support Community.  Only APPLE can ban users.  The APPLE SUPPORT COMMUNITY is an APPLE OWNED and APPLE MODERATED forum.

They delete posts that merely say "hey, wet phones can be brought back to life, look around for someone"  They choose to delete those, but leave "There is no hope"  That is NOT OKAY.   

Apple Insider--when someone shines a light on that--be human.  Admit--that this is absolutely NOT OKAY.  They choose to do it, so they gotta OWN IT.  There is no defense here.

Lastly--I'm a mom who learned how to fix iPhones, I'm not a unicorn.  Neither is Louis.  I have trained over 400 students to microsolder and do board repair.  There are plenty of people out there who can do this work affordably and with good success.   Apple should not have a problem advising people to just look around a bit with no guarantee or endorsement.  They should not be recommending prohibitively expensive $2000+ services that also buy our supplies and  learn from our videos like the rest of the mom and pops, and they should not ever be telling people that hardware repair is "impossible"

Oh, and both you and CBC are FLAT OUT WRONG when you both claim Apple doesn't offer support in directing customers to third-party options for data recovery that Apple themselves cannot perform. I've PERSONALLY gone to Apple Stores in my area on behalf of my users with their devices seeking assistance, and was told, in each event data recovery was needed, that they cannot do it, but third-party options are available, but cannot be guaranteed. So I would advise you, and the CBC, to retract that bogus claim.

I'd argue that directing a typical user to a 'data recovery service' that starts at $2000 is the practical equivalent of saying "not possible"  But that's not the point.

The point is the Apple-owned, and Apple-moderated Apple Support Community Forum IS THE online support arm of Apple, Inc who makes the device.   It absolutely appears to be an authority on iPhone Hardware Repair because....IT'S APPLE.

That is incorrect. “THE” online support arm of Apple is support.apple.com.

As I mentioned above, my brother’s experience with Apple referred data recovery wasn’t anywhere near $2000, so I’m not sure where you’re getting that it starts at $2000.

 And where does support.apple.com take you?  Try it.  Type in iPhone water damage, be an end user for a minute facing the potential loss of all the baby pictures on the phone.  You'll read a largely useless article that ends with--post a question here on the forum.   

I think it is great the your brother got quoted data recovery for $500-700, but that is not the common experience.  The common experience is being told "there is no option" and the second most common experience is being referred to Drivesavers which starts at $1900 although they aren't doing anything differently than anyone else.  In the independent repair community, there are excellent technicians everywhere who recover data from dead iPhones every day--and the going rate is $200-$500.  Heck, even my Apple Store will give referrals to us-but that is unusual.  The problem is the policy-driven common experience is to lead users into thinking that their data is gone forever when that is not true.

My evidence for "what is the common experience" is talking with thousands of customers, independent repair technicians, and their customers about iPhone data recovery.  

Mike Wuerthele said:

Jessa__ipadrehab said:

Mike Wuerthele said:

Jessa__ipadrehab said:

No one is suggesting that Apple should do data recovery.
No one is suggesting that Apple shouldn't be allowed to censor their own support forum.

But if you're going to censor it, you GOTTA OWN IT.  Only APPLE can delete forum posts at Apple Support Community.  Only APPLE can ban users.  The APPLE SUPPORT COMMUNITY is an APPLE OWNED and APPLE MODERATED forum.

They delete posts that merely say "hey, wet phones can be brought back to life, look around for someone"  They choose to delete those, but leave "There is no hope"  That is NOT OKAY.&"

Specifically, the Apple support community is Apple-owned, but volunteer-moderated. The moderators aren't all Apple employees, and not even a large percentage of them are Apple folks.
<

Except that...this isn't true. Apple Support Community has a ton of laypeople forum 'regulars' but they don't have the authority to delete posts or ban users. ONLY APPLE EMPLOYEES are moderators. And stop being a jerk to CBC here. They did a great piece here and every word of what they presented was the truth. Here's a starting place to look up the role of Apple employees within the Apple Support Community Forum. https://discussions.apple.com/thread/5011235

This post doesn't say what you think it does. I never said that there were no Apple employees moderating the threads. My post above that you quoted is pretty clear.

Again, my problem is not with you. It never has been. CBC's problem here, and in the last time they did a video about Apple repair, is omission in the interest of riling up folks. They cherry-pick a single response that they get from an Apple support person, and extend it across the entirety of Apple service with a wide brush. This isn't the first time. 

I have been in your shoes, and done circuit-level repair, as I have stated many, many times before. I have also been Apple authorized. Neither time, did I didn't care for when third-party repairers got painted with a "you all suck" brush. You shouldn't be happy that CBC is doing that to somebody else.

You said that users can moderate the threads.  They can't.  Only Apple can delete comments and ban users.   I know this to be true because this forum stuff has been *really* unfair for years.  I have donated huge swaths of time typing out answers there trying to help people recognize common hardware issues.  When this work is deleted, I felt wronged and invested significant time researching how the forum works exactly, including figuring out the exact role of the community hosts vs non-Apple forum regulars.   My link above was a jumping off point--if you're interested, I'd be happy to expand privately.   I can't comment on previous work, but in this case--CBC nailed it.  

magman1979 said:

Jessa__ipadrehab said:

No one is suggesting that Apple should do data recovery.
No one is suggesting that Apple shouldn't be allowed to censor their own support forum.

But if you're going to censor it, you GOTTA OWN IT.  Only APPLE can delete forum posts at Apple Support Community.  Only APPLE can ban users.  The APPLE SUPPORT COMMUNITY is an APPLE OWNED and APPLE MODERATED forum.

They delete posts that merely say "hey, wet phones can be brought back to life, look around for someone"  They choose to delete those, but leave "There is no hope"  That is NOT OKAY.   

Apple Insider--when someone shines a light on that--be human.  Admit--that this is absolutely NOT OKAY.  They choose to do it, so they gotta OWN IT.  There is no defense here.

Lastly--I'm a mom who learned how to fix iPhones, I'm not a unicorn.  Neither is Louis.  I have trained over 400 students to microsolder and do board repair.  There are plenty of people out there who can do this work affordably and with good success.   Apple should not have a problem advising people to just look around a bit with no guarantee or endorsement.  They should not be recommending prohibitively expensive $2000+ services that also buy our supplies and  learn from our videos like the rest of the mom and pops, and they should not ever be telling people that hardware repair is "impossible"

Oh, and both you and CBC are FLAT OUT WRONG when you both claim Apple doesn't offer support in directing customers to third-party options for data recovery that Apple themselves cannot perform. I've PERSONALLY gone to Apple Stores in my area on behalf of my users with their devices seeking assistance, and was told, in each event data recovery was needed, that they cannot do it, but third-party options are available, but cannot be guaranteed. So I would advise you, and the CBC, to retract that bogus claim.

I'd argue that directing a typical user to a 'data recovery service' that starts at $2000 is the practical equivalent of saying "not possible"  But that's not the point.

The point is the Apple-owned, and Apple-moderated Apple Support Community Forum IS THE online support arm of Apple, Inc who makes the device.   It absolutely appears to be an authority on iPhone Hardware Repair because....IT'S APPLE. 

 And as late as TODAY, Apple employees are STILL deleting forum posts that simply suggest getting an iPhone repaired enough to turn on and back up the data, without providing ANY alternatives for data recovery.   Here, you can watch this happen LIVE TODAY. https://www.youtube.com/watch?v=N8n13l-idWg

No one is suggesting that Apple should do data recovery.
No one is suggesting that Apple shouldn't be allowed to censor their own support forum.

But if you're going to censor it, you GOTTA OWN IT.  Only APPLE can delete forum posts at Apple Support Community.  Only APPLE can ban users.  The APPLE SUPPORT COMMUNITY is an APPLE OWNED and APPLE MODERATED forum.

They delete posts that merely say "hey, wet phones can be brought back to life, look around for someone"  They choose to delete those, but leave "There is no hope"  That is NOT OKAY.   

Apple Insider--when someone shines a light on that--be human.  Admit--that this is absolutely NOT OKAY.  They choose to do it, so they gotta OWN IT.  There is no defense here.

Lastly--I'm a mom who learned how to fix iPhones, I'm not a unicorn.  Neither is Louis.  I have trained over 400 students to microsolder and do board repair.  There are plenty of people out there who can do this work affordably and with good success.   Apple should not have a problem advising people to just look around a bit with no guarantee or endorsement.  They should not be recommending prohibitively expensive $2000+ services that also buy our supplies and  learn from our videos like the rest of the mom and pops, and they should not ever be telling people that hardware repair is "impossible"