Ecky-Thump
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Why Apple's smart home speaker dreams are still falling short
Many moons ago when I was a genius we used to have a Bluetooth speaker in the genius room to play music while we worked. When the HomePod was released we were forced to use that instead. It was absolutely useless especially with all the different accents from the multicultural staff. Swearing at and throwing things at it became commonplace.
it’s crappyness didn’t stop my buying one at 50% discount though. Sound is ok but Siri is absolutely abysmal, like a D grade student who gets held back to do 3rd grade year after year after year after….
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The cheesegrater Mac Pro could still be the best Mac ever made
It was lifting and twisting around a Mac Pro that did my back in. Never fully recovered.
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Editorial: Reporting about the MacBook Pro is failing at a faster rate than the butterfly ...
Speaking as a long-time Apple Genius (until very recently) I can say that when you go from seeing the occasional keyboard issue, to seeing multiple coming in every day, there is a problem.foregoneconclusion said:All the same types of complaints that people level at the butterfly mechanism keyboards are replicated by PC laptops that don't use it. Simple internet searches prove it. None of the major PC brands for laptops provide any numbers on how often those types of duplicate keyboard failures occur either, similar to Apple. Considering those two facts, it's not all that convincing to treat butterfly failures as if they're somehow out of line with the rest of the industry. The keyboard is one of the most heavily used external pieces of hardware on any brand of laptop, so it makes sense that it could be one of the more common areas of repair in terms of percentages. Anecdotally, I've had more than one scissor keyboard fail for a desktop Mac, both at work and in home use.
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Former Apple retail head Angela Ahrendts upset 'finely tuned balance'
Speaking as an ex-genius I can say that under Angela I always got the feeling that she resented having support staff dirtying her gorgeous retail environment. Training time disappeared. The highly trained Geniuses got annoyed at spending hours being little more than check-in receptionists. The new design of the store created an environment so loud, that you and your support customer had to literally shout at each other to be heard over the din.
The Genius position, once so valued and given responsibility, became little more than an iPad to customer interface.
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MacBook, MacBook Pro keyboard repairs 'prioritized' for in-store next-day service
The biggest issue with fast turn-a-round is the crappy post-repair diagnostics and trackpad calibration. Hair-pulling frustration levels when something that should take 15 minutes, could take hours or even days to complete.
