muthuk_vanalingam

rogifan_new said:

To all those complaining...everyone knows what they get when they buy an Apple device. You are not forced to own a Mac or iOS device. If this bothers you so much buy something that is user repairable and upgradeable. 

lkrupp said:

To me it’s about Apple’s reputation. Imagine tons of shitty repaired iPhones out there, “repaired” by the cheapest bidder. I broke the screen on my original iPad 2 a few years ago. I did take it to a third party repair shop. The fit and finish of the repaired screen was barely good enough. It worked but it looked crappy. And NO, it won’t lower the cost of repairs. Even if this bill passes I would never entertain the idea of letting some third party putz in a van with a magnetic sign on the side that says “Apple Repairs” touch any of my Apple products. This bill would also raise the prices of Apple products too. If the bill requires Apple to keep parts in stock for a required number of years (like the auto industry) that will be a huge expense. Supporting third parties with manuals and repair methods won’t be cheap either.

You want to go to only Authorized repair shops - definitely. It is your choice and everyone respects that. In the same way, the choice should be left to others who prefer to get it repaired in third party shops but with original OEM components. Same way, there will be people who prefer to repair their device with counterfeit component at a third party shop. It is their choice, no one should attempt to stop them.

Coming to your own situation, what if Apple repair shop representative told you that - "I am sorry to say this, we won't repair your out of warranty device. Please put it in dustbin and get a new one". What would be your response? Again, apple might not do this. But there are OEMs who do this. Where is the protection to customer? This is NOT just about Apple. It is about ALL electronics companies who don't care about customers/environment.

anton zuykov said:

muthuk_vanalingam said:

Soli said:

muthuk_vanalingam said:

Soli said:

I don't follow the posters here who are claiming it's Apple's duty to provide 3rd-parties with repair manuals for all their devices. If you want to take a chance with fixing your device then go to iFixit, but this isn't something Apple should be required to supply.

What would you achieve by going to iFixit, when you don't have the parts to repair your device?

Then buy the damn part(s) you need like everyone else, or are you are suggesting that Apple is now responsible for diagnosing what's wrong with your device, too?

Nope, I am not expecting Apple/Samsung/LG/HTC/Sony/X/Y/Z companies to diagnose what's wrong with the device, if it is out of warranty. Just make the damn parts available, so that I can go to any third party shops to try my luck instead of throwing the device to dustbin because repairing the device by Apple/Samsung/X/Y/Z company would cost the same as buying a new device. That's all.

The problem is that at what point you stop at overriding what a certain company wants to do with its business? Where is a demarkation line? Make Apple sell components. Great. Customers would love that. Make them diagnose for free! Why the hell not, since you are already making them do shit that was not part of their business model anyways. Just one step further.
Make them provide blue prints and e-schematics. Well, since schematics are there, why not make them install backdoors, as well? All of that is only for the greater good, you know. As usual.

At what point you stop at overriding what a certain company wants to do with its business? Whatever the law of the land stipulates them to follow!!! The law does not say companies should diagnose the problems for free, so no need to do that.Is it rocket-science, as you are making it out to be? No, not really.

I would like to repeat this again and again - It is not just about Apple alone. It is about ALL companies. Reducing e-waste and making sure customers have a choice to use their devices even if the device is out of warranty. Even if the manufacturers WANT the customers to buy a new device so that they can maximize their profits without caring about environment/customer, the LAW makers have to put the interests of Environment and Customers.

chasm said:

You guys who are complaining about Apple being against repairs should try reading *the entire article* next time. QUOTE "Apple told Brasch it would not oppose LB67 if phones were excepted from the legislation."

apple jockey said:

Many of us live a distance from an Apple store or service center. Generally, almost always , things last well beyond expected service. Service options are available to us all, beyond warranty. I cant believe Nebraska legislators think they need special pampering. not to mention the delicate and sophisticated electronics they expect to license locals to successfully diagnose, dismember, replace and properly reassemble it.
What a mess, why should Apple be forced to co sign for such a mess?
Use the proper and established system like everyone else. 

Remember, this is not just against apple who does provide a good after sales service albeit at a higher cost. The issue comes with many OEMs who neither provide good after sales support, nor components. Higher cost of repair also contributes to more E-Waste than required. With this law, the winners would be

i) Customer

ii) Environment