78Bandit

macplusplus said:

rogifan_new said:

bshank said:

rogifan_new said:

bshank said:

Which conspiracy is a it? Planned obsolescence? Or slowing down old phones to help them last longer? Both conspiracy theories cannot both be true at the same time.

But people didn’t know their phones were being slowed down to extend their lifespan. What about those who bought a new phone not knowing that at $79 battery replacement would solve the issue of their slower phone? It’s not like Apple is out there advertising to replace the battery if your software is sluggish.

People go into Apple stores all the time and buy battery replacements. Even old grannies. If an old granny can bring her phone to the store and buy a new battery any customer can. 

Of course, if you live near an Apple store. My point was that many people don’t know their battery needs to be replaced. 

Stop telling the opposite of what you already know. You know that Apple warns the users about battery replacement, with a permanent notice, in the Settings app. So, why don’t you tell the truth?

As long as that notice stays there, no court will condemn Apple.

bshank said:

78Bandit said:

bshank said:

lewchenko said:

I think this could be a turning point for Apple in terms of them losing "trust and integrity" with the general population.

At a family Christmas visit, where most people have iPhones, this was surpisingly a hot topic - with non techy people.

And the consensus was that apple played a devious card by not telling them their phone battery was compromised, and thus slowing down the phone. People were angry that they probably upgraded from their 6 recently due it being slow as a snail when they could have just got a new battery. Even worse that you can go to an Apple store and they will test the battery and say its fine even though iOS is slowing down your CPU due to the battery. Thats unforgivable. My family agreed.

That lack of transparency is gonna cost Apple dearly. I heard family members considering Android (and Ive never heard any of them say this before). Perhaps Apple doesnt understand the level of anger here.

Apple needs to get some comms out there ASAP or face even more backlash. Its also not transparent that you cant even see easily how many cycles your battery has had. Why hide this info in a private API (it used to be public but they changed it... wonder why!)

It may well have been a solid technical fix but the way they went about it just reeks.

At this point, Ive also held off updating my iPhone 7 to 11.2. Not sure I will either. At this point, they have lost my trust. And to be honest, over the years that was worth a lot in $ terms to them. So I hope they find a way to regain it.

Apple did inform people in the release notes of iOS 10.2.1. You know, those notes meant to be read that people who have no idea what is in their tech never read? Anyway, I hope your family members do change to Android. Good luck to them on their path of self-inflicted problems

Reposing this from the Korea thread.

Here's the statement from the release notes:  "It also improves power management during peak workloads to avoid unexpected shutdowns on iPhone."

How in the world would any reasonable user infer the software is looking for a battery that cannot supply proper voltage and then cutting processing power by up to 60% out of that statement?  That statement could just as easily mean that the software cuts back on background app activity, slightly dims the display, reduces wi-fi & Bluetooth transmit power, or any number of other possibilities during peak workloads to ensure the full processing power of the phone is available to the active application.  Nowhere does it mention throttling or battery issues.  It could just as easily have been unexpected shutdowns due to excessive processor temperatures during high workloads.

Apple gave a very vague statement that revealed nothing about the underlying identified issue even to users who read the release notes.  It would have been much different if they would have stated they were throttling CPU power in response to inadequate battery output.  That would have put the owners on notice it was a hardware problem that could be eligible for a warranty repair or replacement.

Regardless it’s not nothing as Apple is being accused of, and what Apple did is solve an issue of shutdowns people bring to the store often. I’d say this was a direct response to the shutdowns. Litigators and complainants would get a lot more mileage trying to prove Apple knew of a “defect” in iPhone 6 gen and did not do anything about it. If that’s true (and I do not believe it is) then Apple would have a problem. I do feel the 1GB of RAM and 16GB base model was short sighted and is the reason older devices are having so many issues. Not a defect, just a decision that was not future looking enough to the processing demands we have in 2017. No conspiracy. Just engineering decisions that did not work out and Apple is trying to solve. People are pissed ask phones not to shut down. Then their phones don’t shut down and they are still pissed. People can’t make up their minds what they want.

foggyhill said:

78Bandit said:

StrangeDays said:

VRing said:

jd_in_sb said:

Apple’s intentions were good but I can see how some will twist it into a sinister upgrade scheme. People love conspiracies. 

I disagree, especially when even Apple Store staff remained in the dark. They couldn't even suggest for a user to replace their battery to fix any performance issues.

Of course you do. 

However you’re very much wrong again. Store geniuses can and do test the battery. If it fails diagnostics they suggest replacement.

Do you use Apple gear? 

He isn't necessarily wrong.  Do you have proof the Genius Bar test for battery capacity is the exact same test the phone uses to determine when to throttle?  Anecdotal evidence suggests otherwise, but hopefully you can provide links to the inner workings of the iOS algorithms for battery capacity and throttling thresholds that nobody else has been able to find.

There were multiple instances of people who took their sluggish phones with degraded benchmark scores into the Apple store only to have the battery capacity test fine.  They were told to do a phone restore which didn't fix the issue; however, when they had a third party replace the battery the throttling went away.  The Apple Store staff had absolutely no idea if the phone was being throttled.  They did suggest replacement if the battery failed the 80% capacity test, but if it passed the test they blamed resource-hogging apps or bloated storage for the slowdown even though a battery replacement could (and frequently did) rectify the issue.

My personal guess is the phone looks at instantaneous voltage output from the battery and throttles the CPU as soon as it falls below a preset limit.  A battery with 90% capacity that can't supply the proper voltage at high demand levels will test fine in-store but could still trigger throttling.  That is why people are upset Apple offers no message when the phone clips the CPU performance and why it looks suspiciously like Apple did so in a deliberate attempt to avoid having to fix devices that were still under warranty.

At this point nobody knows how the systems work.  To claim absolutely that the Genius Bar test would positively identify phone throttling related performance issues has no factual basis.  Until Apple discloses the algorithms they use any claims as to what they do are pure speculation.

You pulled lot of crap out if your ass here huh

racerhomie3 said:

VRing said:

jd_in_sb said:

Apple’s intentions were good but I can see how some will twist it into a sinister upgrade scheme. People love conspiracies. 

I disagree, especially when even Apple Store staff remained in the dark. They couldn't even suggest for a user to replace their battery to fix any performance issues.

There was a warning in the battery section of Settings. How stupid are people?