arkorott

WayTools_Support said:

.... a single individual would spawn 5 fake id’s, and then corroborate his own points via his alter egos.

He would either agree with himself, or alternatively at first argue, to get cred, and then ultimately concede to being enlightened, and concur on the ‘real truth’.

These were systematically presented as facts, often in authoritative tones, and all from anonymous pseudonyms.  Often, id’s were created just minutes after the first burner id was confronted with their contradictions. 

Some of these folks turned out to work for competitors, and some were just haters who just like to knock anything hopeful and good.
...
And these preemptive hits began before the journey had even begun.  
...
but it made us realize that we had indeed touched a nerve.  People don’t talk about stuff that no one cares about.  But they can really get up into a lather about the stuff of consequence.
...
At the end of 2018, William contacted us.  He asked to give it a go personally.  So we let him do it. (so full of yourselves)
...

Guys, you are delusional. Your views of your own grandeur blind you. Lear to LISTEN. It is not about bringing you down.
It is about YOU mistreating your customers on top of making them wait 4 YEARS LONGER than promised.

With this post you just corroborated what YOUR CUSTOMERS say about you. Your products might be great but your customer support is horrible.

The 7 points I wrote about above stand. What you wrote does not challenge one bit what I wrote. In a 5 point summary:

1- You have not shipped to paid customers. You just shipped a few units for testing. Testing is not launching in this universe or the next. Might be hundreds but out of how many orders ?

2- You bully your own paid and waiting customers. And justify doing so with the mumbo jumbo and X files like conspiracy theories you wrote above.

3- Communication has deteriorated dramatically. Detailed status updates of your own product are nowhere to be seen but you have all the time of the world to talk about: "cooktops, helmets, help desk support for Dabigkahuna's Mac, and even bad taste (and uninformed) posts by Waytools on the Boeing 737 Max crashes, comments on Apple, Tesla, etc.
but almost nil info on their actual product other than "working on a code fork". No dates, no timetables, no details whatsoever while at the same time WayTools has a ton of time to make dozens of inane posts per day on every other inconceivable and unrelated topic. "
Anybody can read your forum and corroborate this. I invite you to do it yourself too.

4-Everybody still hopes that you will eventually ship, but I guess nobody would be surprised if the TextBlade never does. Nobody is holding their breath any longer after 4 years. You cannot in good conscience keep asking for pre-orders money 4 YEARS in a row. There are many that are still in for the ride, but your own site was and is misleading in terms of readiness.  Anybody can check your site right now. It promises to ship in the fall the same way it has highlighted every season sequentially for 4 years.

5- The first few posts accusing this to be VAPORWARE are true until they are proven wrong with the actual product launch.

(BTW, The tone of your response is so similar to the forums that it must be the same person. Guys you might need to replace whoever is in charge of communications)

Let's straighten the facts a little out of the Distortion Field:

1- The "product" has not shipped. A very limited number of hand picked testers does not constitute that a product has launched and is shipping. NOBODY else outside of this (small) hand picked Free Quality Assurance Group (aka TREG) got theirs, despite they were paid for YEARS ago. 

2- The "product" might be great, or not. We just do not know because we have not received ours. We just rely on what a few of the TREG evangelists (that WayTools has asked to post here) say. After the 2015 review this is the next review. That 4 year gap alone is telling.

3- WayTools team member in charge of the forums is a bully. Whenever somebody mildly or not so mildly, questions, makes negative comments,  or demands an explanation they get "force refunded" (another WayTools invention), and banned for the forums. Sometimes even their posts get deleted. Mind you that some of these complaints are made in the rants section. Some of the comments are out of line, true, but not all of them. I would say not even half of them would get banned elsewhere.

4- The communication of the product status has deteriorated dramatically as time progressed. Updates were very frequent and professionally made, then monthly, then quarterly, twice a year, a few posts here and there, and then nothing. If you take the time to check the forums for the past several months you will find a lot of activity from the "TREGGERS" and WayTools on: cooktops, helmets, help desk support for Dabigkahuna's Mac, and even bad taste (and uninformed) posts by Waytools on the Boeing 737 Max crashes, comments on Apple, Tesla, etc, but almost nil info on their actual product other than "working on a code fork". No dates, no timetables, no details whatsoever while at the same time WayTools has a ton of time to make dozens of inane posts per day on every other inconceivable and unrelated topic. 

5- Waytools team member in charge of the forums is arrogant, entitled and self centered that looks down on the rest. Dude, chill out. You have still accomplished nothing as you have not launched anything yet. Stop mistreating your loyal waiting customers when they only want to receive the product they were promised (and paid for) 4+ years ago.

6- Everybody still hopes they will eventually ship, but I guess nobody would be surprised if the TextBlade never does. Nobody is holding their breath any longer after 4 years. If you have not ordered, I would advice to keep your money until they launch for real.

7- The first few posts accusing this to be VAPORWARE are true until they are proven wrong with the actual product launch.

(BTW, feels awesome to be able to speak your mind without fear of WayTools reprisals, petty as they are)