Agreed on that. I live in Berkeley and have been an AT&T Wireless customer since 2001. I've seen the service steadily deteriorate, with increasingly unknowledgeable people on the phone and in their stores.
I?m in the Walnut Creek area right now and AT&T service is horrible. It jumps from 3G to EDGE to GPRS to no data to no service with full bars to no bars and everything in between. f this were the place I usually used my phone i would have had my iPhone on T-Mo or had a different phone on a different carrier. Usually I am in areas with great AT&T coverage and i travel constantly.
We?ll see how Nevada treats me next month, but historically it?s been great except for deep inside large hotel casinos and/or during conventions when the towers are slammed, like at CES January 7?10, 2010.
Secondly, he is using Wi-Fi and I would have immediately turned it off or checked the network settings, something that is even more apparent when he tried to make the 411 call.
Firstly, he should have sobered up.
you can make calls when your connected to a wi-fi. have you ever even used an iphone??
its supposed to be able to do multiple things at once.... like browse the net while your talking on the phone hahah you haven't see n the commercials??
help yourself out (or maybe sober up yourself??)...
You obviously didn't use your iPhone during SXSW this past year.
AT&T is awful in San Francisco. Can't wait until Apple opens up the iPhone to Verizon
Sure was, but with the switch to the 850MHz and hopefully other upgrades that won?t be a problem this year. I?m afraid what is going to happen at CES this year.
I find it shocking that 79% of "other" phone users would buy the same phone again, despite the lousy UI and mediocre user experience.
I don't find it shocking at all. Once you learn how to use something you more often than not don't want to throw it away. Also, the qualifier was "definitely or probably buy the same phone again" so the number isn't a solid 79%. The important take away is the very large difference between 98% and 79%.
Well, we live in times where the device makes the carrier. Signal strength and call quality can vary from place to place. But a lousy UI and medicore user experience tends to stay as it is.
But a bad carrier ruins the best device just like it ruins the worst device.
Everyone expects their mobile to "just work" most if not all of the time for telephone calls. The UI and functionality is only useful once the basics are handled well.
Being that it is giving Verizon number 1 in customer service, I can discount the survey. T-Mobile yes, Verizon never. Verizon is the worst company in terms of how much it rapes it's customers.
Being that it is giving Verizon number 1 in customer service, I can discount the survey. T-Mobile yes, Verizon never. Verizon is the worst company in terms of how much it rapes it's customers.
you can make calls when your connected to a wi-fi. have you ever even used an iphone??
its supposed to be able to do multiple things at once.... like browse the net while your talking on the phone hahah you haven't see n the commercials??
help yourself out (or maybe sober up yourself??)...
Before you get your tits in an uproar, "Yes, all the time and am extremely cognizant of its capabilities."
What I was pointing out was the fact that he could not connect while on Wi-Fi would indicate that he should check/reset his network settings, before acting and verifying that he was a drunken fool.
As I have pointed out in previous postings, the first thing I do when I get slow or interrupted service is to soft/hard reset my iPhone and network settings, and in particularly after adding/removing apps. Invariably, it has solved virtually every issue.
Only in a couple of instances in the past year and a half have I completely conducted a hard reset after removing all the apps. And only after ensuring that every app was up to date, did I reinstall them. Not sure if I had to go that far, but it sure worked for me.
As a developer, I appreciate the fact that installing any third-party add-on to a clean install has potential to compromise the device. Knowing that, it is amazing how infrequent and few issues occur with the all the Macs, iPhones and iPods that I own, monitor or maintain.
Being that it is giving Verizon number 1 in customer service, I can discount the survey. T-Mobile yes, Verizon never. Verizon is the worst company in terms of how much it rapes it's customers.
Personally, I love this news. I can't wait to see how AT&T tries to spin it.
"Recently, you may have noticed that Verizon has been making a big deal out of our customer service rankings. Well, we thought you should know that AT&T covers 97% of all Americans." <fade to black>
Before you get your tits in an uproar, "Yes, all the time and am extremely cognizant of its capabilities."
What I was pointing out was the fact that he could not connect while on Wi-Fi would indicate that he should check/reset his network settings, before acting and verifying that he was a drunken fool.
As I have pointed out in previous postings, the first thing I do when I get slow or interrupted service is to soft/hard reset my iPhone and network settings, and in particularly after adding/removing apps. Invariably, it has solved virtually every issue.
Only in a couple of instances in the past year and a half have I completely conducted a hard reset after removing all the apps. And only after ensuring that every app was up to date, did I reinstall them. Not sure if I had to go that far, but it sure worked for me.
As a developer, I appreciate the fact that installing any third-party add-on to a clean install has potential to compromise the device. Knowing that, it is amazing how infrequent and few issues occur with the all the Macs, iPhones and iPods that I own, monitor or maintain.
you obviously feel the need to defend something that is faulty. resetting shouldn't be necessary, it should just work as advertised.
Yea ATT is an awesome company, maybe not in the cell phone business (and definately not in all areas) but in Chicago these guys are sticking it to comcast monopoly in cable for which I respect them very much and actually offer a decent cell service ( I know San Fran is crap). Anyway this is not the best time for ATT, but it will force them to roll out LTE and 4G so much sooner ( I hope)
But a bad carrier ruins the best device just like it ruins the worst device.
Everyone expects their mobile to "just work" most if not all of the time for telephone calls. The UI and functionality is only useful once the basics are handled well.
Exactly. If you're downloading apps at 56K speeds (exaggeration, I know), it kills the experience too. No matter how great the UI of the phone is.
Being that it is giving Verizon number 1 in customer service, I can discount the survey. T-Mobile yes, Verizon never. Verizon is the worst company in terms of how much it rapes it's customers.
T-Mobile ranks high in customer satisfaction surveys because when T-Mobile subscribers complain about their service, T-Mobile gives them a few extra free minutes --- high customer satisfaction rating.
Nickel and diming --- actually raise the consumer satisfaction ratings because Verizon only charges you geeks for these extra things. You don't have to like it --- but it is a fact that you are a geek who is not representative of the general population. Verizon doesn't have to answer any tech support phone calls on how to do this and do that on a third party unlocked cell phone --- which means you can talk to a Verizon support staff with less wait times.
These are pretty much the same results CR's annual survey has reported for many years. But here is the interesting thing... CR surveys in 26 cities, which pretty much corresponds to 26 of the largest cities in the US. Many people say that much of Verizon's bragged about coverage is in rural, unpopulated areas and so is irrelevant; while ATT is the strongest 3G coverage in the metro areas.
So since CRs survey is heavily focused on the large metro areas, this seems to counter the claim that ATT has better coverage were it counts...ie, where most of the people are. So even where ATT has the claimed "fastest 3G network", it seems Verizon wins out.
Comments
I find it shocking that 79% of "other" phone users would buy the same phone again, despite the lousy UI and mediocre user experience.
They don't - Verizon gives them a free new phone every two years that's new and different and from a wide choice. How that for customer service?
Agreed on that. I live in Berkeley and have been an AT&T Wireless customer since 2001. I've seen the service steadily deteriorate, with increasingly unknowledgeable people on the phone and in their stores.
I?m in the Walnut Creek area right now and AT&T service is horrible. It jumps from 3G to EDGE to GPRS to no data to no service with full bars to no bars and everything in between. f this were the place I usually used my phone i would have had my iPhone on T-Mo or had a different phone on a different carrier. Usually I am in areas with great AT&T coverage and i travel constantly.
We?ll see how Nevada treats me next month, but historically it?s been great except for deep inside large hotel casinos and/or during conventions when the towers are slammed, like at CES January 7?10, 2010.
It is not AT&T.
Secondly, he is using Wi-Fi and I would have immediately turned it off or checked the network settings, something that is even more apparent when he tried to make the 411 call.
Firstly, he should have sobered up.
you can make calls when your connected to a wi-fi. have you ever even used an iphone??
its supposed to be able to do multiple things at once.... like browse the net while your talking on the phone hahah you haven't see n the commercials??
help yourself out (or maybe sober up yourself??)...
http://www.youtube.com/watch?v=1aLzq...layer_embedded
new apple commercial^
My experience is great here in Austin.
You obviously didn't use your iPhone during SXSW this past year.
AT&T is awful in San Francisco. Can't wait until Apple opens up the iPhone to Verizon
You obviously didn't use your iPhone during SXSW this past year.
AT&T is awful in San Francisco. Can't wait until Apple opens up the iPhone to Verizon
Sure was, but with the switch to the 850MHz and hopefully other upgrades that won?t be a problem this year. I?m afraid what is going to happen at CES this year.
I find it shocking that 79% of "other" phone users would buy the same phone again, despite the lousy UI and mediocre user experience.
I don't find it shocking at all. Once you learn how to use something you more often than not don't want to throw it away. Also, the qualifier was "definitely or probably buy the same phone again" so the number isn't a solid 79%. The important take away is the very large difference between 98% and 79%.
Well, we live in times where the device makes the carrier. Signal strength and call quality can vary from place to place. But a lousy UI and medicore user experience tends to stay as it is.
But a bad carrier ruins the best device just like it ruins the worst device.
Everyone expects their mobile to "just work" most if not all of the time for telephone calls. The UI and functionality is only useful once the basics are handled well.
Being that it is giving Verizon number 1 in customer service, I can discount the survey. T-Mobile yes, Verizon never. Verizon is the worst company in terms of how much it rapes it's customers.
Well, then do your own survey of 50,000 people...
you can make calls when your connected to a wi-fi. have you ever even used an iphone??
its supposed to be able to do multiple things at once.... like browse the net while your talking on the phone hahah you haven't see n the commercials??
help yourself out (or maybe sober up yourself??)...
http://www.youtube.com/watch?v=1aLzq...layer_embedded
new apple commercial^
Before you get your tits in an uproar, "Yes, all the time and am extremely cognizant of its capabilities."
What I was pointing out was the fact that he could not connect while on Wi-Fi would indicate that he should check/reset his network settings, before acting and verifying that he was a drunken fool.
As I have pointed out in previous postings, the first thing I do when I get slow or interrupted service is to soft/hard reset my iPhone and network settings, and in particularly after adding/removing apps. Invariably, it has solved virtually every issue.
Only in a couple of instances in the past year and a half have I completely conducted a hard reset after removing all the apps. And only after ensuring that every app was up to date, did I reinstall them. Not sure if I had to go that far, but it sure worked for me.
As a developer, I appreciate the fact that installing any third-party add-on to a clean install has potential to compromise the device. Knowing that, it is amazing how infrequent and few issues occur with the all the Macs, iPhones and iPods that I own, monitor or maintain.
Being that it is giving Verizon number 1 in customer service, I can discount the survey. T-Mobile yes, Verizon never. Verizon is the worst company in terms of how much it rapes it's customers.
Let's take your sole opinion. Excellent.
"Recently, you may have noticed that Verizon has been making a big deal out of our customer service rankings. Well, we thought you should know that AT&T covers 97% of all Americans." <fade to black>
Before you get your tits in an uproar, "Yes, all the time and am extremely cognizant of its capabilities."
What I was pointing out was the fact that he could not connect while on Wi-Fi would indicate that he should check/reset his network settings, before acting and verifying that he was a drunken fool.
As I have pointed out in previous postings, the first thing I do when I get slow or interrupted service is to soft/hard reset my iPhone and network settings, and in particularly after adding/removing apps. Invariably, it has solved virtually every issue.
Only in a couple of instances in the past year and a half have I completely conducted a hard reset after removing all the apps. And only after ensuring that every app was up to date, did I reinstall them. Not sure if I had to go that far, but it sure worked for me.
As a developer, I appreciate the fact that installing any third-party add-on to a clean install has potential to compromise the device. Knowing that, it is amazing how infrequent and few issues occur with the all the Macs, iPhones and iPods that I own, monitor or maintain.
you obviously feel the need to defend something that is faulty. resetting shouldn't be necessary, it should just work as advertised.
Yea ATT is an awesome company, maybe not in the cell phone business (and definately not in all areas) but in Chicago these guys are sticking it to comcast monopoly in cable for which I respect them very much and actually offer a decent cell service ( I know San Fran is crap). Anyway this is not the best time for ATT, but it will force them to roll out LTE and 4G so much sooner ( I hope)
But a bad carrier ruins the best device just like it ruins the worst device.
Everyone expects their mobile to "just work" most if not all of the time for telephone calls. The UI and functionality is only useful once the basics are handled well.
Exactly. If you're downloading apps at 56K speeds (exaggeration, I know), it kills the experience too. No matter how great the UI of the phone is.
Exactly. If you're downloading apps at 56K speeds (exaggeration, I know), it kills the experience too. No matter how great the UI of the phone is.
I like my speeds.
Being that it is giving Verizon number 1 in customer service, I can discount the survey. T-Mobile yes, Verizon never. Verizon is the worst company in terms of how much it rapes it's customers.
T-Mobile ranks high in customer satisfaction surveys because when T-Mobile subscribers complain about their service, T-Mobile gives them a few extra free minutes --- high customer satisfaction rating.
Nickel and diming --- actually raise the consumer satisfaction ratings because Verizon only charges you geeks for these extra things. You don't have to like it --- but it is a fact that you are a geek who is not representative of the general population. Verizon doesn't have to answer any tech support phone calls on how to do this and do that on a third party unlocked cell phone --- which means you can talk to a Verizon support staff with less wait times.
So since CRs survey is heavily focused on the large metro areas, this seems to counter the claim that ATT has better coverage were it counts...ie, where most of the people are. So even where ATT has the claimed "fastest 3G network", it seems Verizon wins out.
I like my speeds.
@ ghostface147
I would love to have your speeds. I just tested mine and the results on two tests are
DL - .43 and .4 mbps
UL - .022 and .008 mbps