AT&T ranks last in Consumer Reports mobile service survey

1246

Comments

  • Reply 61 of 117
    solipsismsolipsism Posts: 25,726member
    Quote:
    Originally Posted by samab View Post


    Nickel and diming --- actually raise the consumer satisfaction ratings because Verizon only charges you geeks for these extra things.



    Explain to me how this slimy tactic raises?instead of razes*?consumer satisfaction and how only ?geeks? are likely to mistakenly press these buttons?
    * See what I did there?
     0Likes 0Dislikes 0Informatives
  • Reply 62 of 117
    samabsamab Posts: 1,953member
    Quote:
    Originally Posted by solipsism View Post


    Explain to me how this slimy tactic raises—instead of razes*—consumer satisfaction and how only “geeks” are likely to mistakenly press these buttons?
    * See what I did there?



    All cell phones are configured like that. All the carriers have their own online app store. Nokia has their own app store. My dad's Rogers GSM cell phone in Canada have buttons that go to their app store or launch the web browser with a single click.



    If you look at the comments on that page --- there are numerous people saying that their AT&T cell phones do the same thing as well.



    And the original New York Times article was updated to reflect that AT&T charges the same $2 for the same slimy tactic for an accidental press --- which means what --- the orginal "insider" claim was nothing but an anti-Verizon hack.



    http://pogue.blogs.nytimes.com/2009/...ou-charge-now/
     0Likes 0Dislikes 0Informatives
  • Reply 63 of 117
    solipsismsolipsism Posts: 25,726member
    Quote:
    Originally Posted by samab View Post


    All cell phones are configured like that. All the carriers have their own online app store. Nokia has their own app store. My dad's Rogers GSM cell phone in Canada have buttons that go to their app store or launch the web browser with a single click.



    If you look at the comments on that page --- there are numerous people saying that their AT&T cell phones do the same thing as well.



    I fail to see how a Nokia or Rogers app store is guilefully charging people hundreds of millions of dollars per month.
     0Likes 0Dislikes 0Informatives
  • Reply 64 of 117
    samabsamab Posts: 1,953member
    Quote:
    Originally Posted by solipsism View Post


    I fail to see how a Nokia or Rogers app store is guilefully charging people hundreds of millions of dollars per month.



    Read the updated NYT article --- AT&T charges the same $2 for an accidental key press. I fail to see any difference between your beloved AT&T and the much hated Verizon.
     0Likes 0Dislikes 0Informatives
  • Reply 65 of 117
    Quote:
    Originally Posted by samab View Post


    I fail to see any difference between your beloved AT&T and the much hated Verizon.



    How about the $350 termination fee? Maybe the extra $2.99 just to have visual voicemail?
     0Likes 0Dislikes 0Informatives
  • Reply 66 of 117
    samabsamab Posts: 1,953member
    Quote:
    Originally Posted by ghostface147 View Post


    How about the $350 termination fee? Maybe the extra $2.99 just to have visual voicemail?



    The $350 termination fee is charged to the geeks who wants a smartphone --- not the ordinary people who wants a flip feature phone. In the AT&T case, it is exactly the reverse ---- AT&T is massively subsidizing the geeks, leaving out the ordinary people with less handset subsidies for the normal flip feature phone. In terms of getting more people satisfied --- Verizon's solution is better.



    You are also not going to have to pay for navigation either with the Droid.
     0Likes 0Dislikes 0Informatives
  • Reply 67 of 117
    solipsismsolipsism Posts: 25,726member
    Quote:
    Originally Posted by samab View Post


    The $350 termination fee is charged to the geeks who wants a smartphone --- not the ordinary people who wants a flip feature phone.



    You are also not going to have to pay for navigation either with the Droid.



    So you are admitting that the Droid is designed for geeks to do it?s non-user-friendly UI, despite trying to compete with the iPhone which was designed to be the smartphone for the average person?
     0Likes 0Dislikes 0Informatives
  • Reply 68 of 117
    samabsamab Posts: 1,953member
    Quote:
    Originally Posted by solipsism View Post


    So you are admitting that the Droid is designed for geeks to do it’s non-user-friendly UI, despite trying to compete with the iPhone which was designed to be the smartphone for the average person?



    It's more like Apple trying to design a smartphone that is not good enough for the enterprise user, so they have to settle with the average person and Google is not really known for their UI expertise.
     0Likes 0Dislikes 0Informatives
  • Reply 69 of 117
    solipsismsolipsism Posts: 25,726member
    Quote:
    Originally Posted by samab View Post


    It's more like Apple trying to design a smartphone that is not good enough for the enterprise user, so they have to settle with the average person and Google is not really known for their UI expertise.



    That would be WinMo, BB or even the iPhone. The Droid is not positioning itself to be an enterprise level phone at this time.
     0Likes 0Dislikes 0Informatives
  • Reply 70 of 117
    samabsamab Posts: 1,953member
    Quote:
    Originally Posted by solipsism View Post


    That would be WinMo, BB or even the iPhone. The Droid is not positioning itself to be an enterprise level phone at this time.



    I never claim it be.
     0Likes 0Dislikes 0Informatives
  • Reply 71 of 117
    I can't wait for Verizon to pickup the iPhone. This report speaks for itself.
     0Likes 0Dislikes 0Informatives
  • Reply 72 of 117
    solipsismsolipsism Posts: 25,726member
    Quote:
    Originally Posted by samab View Post


    I never claim it be.



    You are correct. I thought you were implying that the Droid was going for that market. Mea culpa.



    However, Apple is making a play for that market. The licensing of ActiveSync is proof enough, but all the other features for enterprise level security drive it home. Each version has brought more corporate-level support. They are still lacking in comparison to every BB accept the Storm, but it?s getting pretty close, subtract the much lower TCO for the iPhone compared to a BB with BES support and you have a pretty compelling device for the enterprise.



    One feature I hope they add for v4.0 is amalgamated mail accounts. It?s really a PITA for multiple accounts on the iPhone.
     0Likes 0Dislikes 0Informatives
  • Reply 73 of 117
    Quote:
    Originally Posted by samab View Post


    The $350 termination fee is charged to the geeks who wants a smartphone --- not the ordinary people who wants a flip feature phone.





    It is not exclusive to smartphones, they list advanced phones. There are phones that are not smartphones by LG that are subject to that higher fee.
     0Likes 0Dislikes 0Informatives
  • Reply 74 of 117
    If Apple wasn't tied to AT&T then we might not see these attacks at AT&T by using Apple's iPhone in the advertisement. Yes this is not good for Apple anyway you cut it. And now the problem becomes bigger because you are seeing multiple google phones, the competition is loading up and there are more reasons then ever to not buy an iphone. Apple does not need this kind of publicity.



    Its amazing to me that a company like AT&T still cannot get their act together. This is a company that has mountains more recognition then its competition. Sprint? T-Mobile? I guess Apple really could only get the terms it wanted with AT&T. Unfortunately this is proving bad publicity.



    Also, preaching to the apple faithful, this will have no credence, but Apple needs to be careful how it deals with app store approval. How on earth is Apple getting away with approving apps on distastefulness is beyond me. As long as the developers are making lots of money people will be happy. But looking at the big picture Apple needs to have clear relations with its developers because the google is beginning a frontal attack the likes we have not seen.
     0Likes 0Dislikes 0Informatives
  • Reply 75 of 117
    tenobelltenobell Posts: 7,014member
    The original design of the iPhone was for the consumer not for enterprise. Apple is slowly adding enterprise features because they are a potential market, but enterprise is not the primary market.



    Quote:
    Originally Posted by samab View Post


    It's more like Apple trying to design a smartphone that is not good enough for the enterprise user, so they have to settle with the average person and Google is not really known for their UI expertise.



     0Likes 0Dislikes 0Informatives
  • Reply 76 of 117
    tenobelltenobell Posts: 7,014member
    This very article shows that the negative publicity for AT&T has nothing to do with the iPhone. People overwhelmingly love the iPhone. Tech pages are littered with the supposed competitor to the iPhone. So far not one has come anywhere close.





    Quote:
    Originally Posted by masstrkiller View Post


    If Apple wasn't tied to AT&T then we might not see these attacks at AT&T by using Apple's iPhone in the advertisement. Yes this is not good for Apple anyway you cut it. And now the problem becomes bigger because you are seeing multiple google phones, the competition is loading up and there are more reasons then ever to not buy an iphone. Apple does not need this kind of publicity.



     0Likes 0Dislikes 0Informatives
  • Reply 77 of 117
    foo2foo2 Posts: 1,077member
    Quote:
    Originally Posted by Bregalad View Post


    How would you know whether the phone was using Wi-Fi or 3G if it showed both?



    3G affects data and voice. If the iPhone showed both, you'd know wi-fi was being used for data and 3G was being used to provide higher quality voice calls.
     0Likes 0Dislikes 0Informatives
  • Reply 78 of 117
    foo2foo2 Posts: 1,077member
    Quote:
    Originally Posted by trev View Post


    read the description guy:



    " AT&T has garbage 3G cell phone service



    and i want to slap steve jobs across the face. where's the App for that???



    the phone has never been thru the jailbreak process and never will. iPhone OS 3.0 is what i'm running."



    Get with the program. Most everyone else in the world is running iPhone OS 3.1.2, with a newer baseband, too.
     0Likes 0Dislikes 0Informatives
  • Reply 79 of 117
    foo2foo2 Posts: 1,077member
    Quote:
    Originally Posted by walshbj View Post


    [IMG]







    Update your iPhone's OS to 3.1.2.
     0Likes 0Dislikes 0Informatives
  • Reply 80 of 117
    solipsismsolipsism Posts: 25,726member
    Quote:
    Originally Posted by Foo2 View Post


    3G affects data and voice. If the iPhone showed both, you'd know wi-fi was being used for data and 3G was being used to provide higher quality voice calls.



    I see your point, but I think it would just confuse people, hence the reason just shows the WiFI symbol when you using that for data.



    The reason that showing the GPRS or EDGE symbols to know you are on GSM and showing the 3G symbol to know you are on UMTS or HSDPA is a moot point because signal strength is more important to making a call and accepting a call than the type of network you are on. Even with UMTS AT&T doesn?t have to use full-rate with AMR with UMTS(3G) or half-rate AMR with GSM(2G). There really is no way for you to tell from tower-to-tower and definitely well beyond the scope of the average user.
     0Likes 0Dislikes 0Informatives
Sign In or Register to comment.