Apple: don't forget to pick up your iPhone 4

Posted:
in iPhone edited January 2014
Customers who reserved iPhone 4 at their nearby Apple retail store received an email reminder today to actually pickup their new phone on Thursday, along with an apology for any pricing issues that might have been involved in the AT&T authorization meltdown last week.



"Don't' forget to pick up your iPhone 4. This Thursday starting at 7:00 a.m," the email says. "When you come in to pick up your iPhone 4, you'll be directed to a line for those with reservations. We'll have Specialists ready to transfer your contacts, set up email, and help you get apps so your iPhone is just the way you like it. We look forward to seeing you at the store."



The reminder links to the location of the selected retail store, and notes that reservations are only valid for pickup at that location. The reservation also notes the opening time of the store and how long a reservation will be held at that location, which for most locations is the close of business on June 24.



Sorry about AT&T



"Please note," the reminder says, "some customers received a confirmation email showing an incorrect price. We apologize for any difficulties you may have encountered. If you're currently an AT&T customer, you can confirm your pricing online."



A supplied link allows users to login and verify the subsidy price they will get in on launch day.



"Pre-authorization does not guarantee iPhone availability at an Apple Retail Store," the note adds in smaller type. "iPhone is sold on a first-come, first-served basis.



"Apple reserves the right to refuse, limit, or cancel a reservation if Apple determines that a customer has provided misleading or fraudulent information and/or abused or disrupted the reservation system."



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Comments

  • Reply 1 of 58
    Yea, I might totally forget and get an Android phone instead.
  • Reply 2 of 58
    SpamSandwichSpamSandwich Posts: 30,710member
    Trust me, no one's forgetting.
  • Reply 3 of 58
    Is anyone else planning on going there for 7am (or earlier) and trying to pick up a phone, even though they didn?t pre-order? I?m not sure if it?ll be plausible or not.
  • Reply 4 of 58
    s4mb4s4mb4 Posts: 267member
    Quote:
    Originally Posted by Planet Blue View Post


    Is anyone else planning on going there for 7am (or earlier) and trying to pick up a phone, even though they didn?t pre-order? I?m not sure if it?ll be plausible or not.



    the article says there will be a separate line. might be worth a shot.
  • Reply 5 of 58
    Quote:
    Originally Posted by Planet Blue View Post


    Is anyone else planning on going there for 7am (or earlier) and trying to pick up a phone, even though they didn?t pre-order? I?m not sure if it?ll be plausible or not.



    I'm going to the Apple store around 5:45 to go get mine, I wasn't able to get my preorder in either
  • Reply 6 of 58
    docno42docno42 Posts: 3,271member
    Yup, talk about a redundant email - like I'm going to forget



    Quote:
    Originally Posted by s4mb4 View Post


    the article says there will be a separate line. might be worth a shot.



    That's the way it worked with the iPad. I showed up around 10 AM to get my iPad and they had already started processing some of the non-reserved iPads (I decided to upgrade from the 16 GB I reserved and was only able to get a 32 GB - oh well). So, if they have more stock on hand than what was reserved you might get one pretty quick, if you are at the front of the line. Otherwise, you will have to wait until the cutoff time for the reserved phones.
  • Reply 7 of 58
    etsleeetslee Posts: 18member
    Just wondering why I need to bring my social security number? Isn't a government ID and credit card proof enough?



    I hope Apple learns from this pre-ordering fiasco and streamlines the process next time. For example, people could have gotten pre-authorized by AT&T days before the Apple release.
  • Reply 8 of 58
    adamiigsadamiigs Posts: 355member
    Quote:
    Originally Posted by etslee View Post


    Just wondering why I need to bring my social security number? Isn't a government ID and credit card proof enough?



    I hope Apple learns from this pre-ordering fiasco and streamlines the process next time. For example, people could have gotten pre-authorized by AT&T days before the Apple release.



    Sales tracked by SS number not by name. Lot's of john smiths, could be 2 john smiths at the same address, can only by one 000-23-0000 on any given planet
  • Reply 9 of 58
    rot'napplerot'napple Posts: 1,839member
    WOW!



    "Be sure to bring these items with you:

    • A vaild, government - issued photo ID

    • Your Social Security number


    • A debit or credit card

    • New to AT&T? Bring your account

    number from your current carrier."



    I wonder if the CA politicians, intellectuals, high school students who walked out during school, typical college knowitalls and general nut jobs in the land of 'fruits and nuts' who protested the AZ Immigration Law, will be picketing this blatant violation of rights, as potential 'victims' salivate over the advent of getting the iPhone 4 when out of the blue are asked "Papers, Please!" by some Apple Genius?



    I mean getting an iPhone is more intrusive regarding "Documenting" one self then there ever was in Arizona's lenient law reiterating the Federal Law already on the books that government fails to enforce! What are we paying our political leaders for again? I forget...



    CA wants to boycott AZ, Lady (dumb-dumb) GaGa wants to boycott BP, can Apple assure that component parts were not derived from BP's oil? Let's do this right! Boycott Apple people, until we know for sure! Who's with me?!



    Congrats to all the new iPhone 4 owners! Enjoy!!
  • Reply 10 of 58
    I actually called Apple about the "preauthorization does not guarantee availability" and they said that yes, even though I have a preorder, I might not get a phone. They recommended that I camp out overnight at the store. Excuse me? I don't think that I should have to camp out overnight to get a phone that I have a reservation for!
  • Reply 11 of 58
    jerseymacjerseymac Posts: 408member
    Quote:
    Originally Posted by Rot'nApple View Post


    CA wants to boycott AZ, Lady (dumb-dumb) GaGa wants to boycott BP, can Apple assure that no component parts were not derived from BP's oil? Let's do this right! Boycott Apple people, until we know for sure! Who's with me?!



    I'm with ya pal. I'm boycotting ATT anyway. I'm also boycotting the iPad since it's lack of flash makes visiting Lady Gaga's website impossible. Gotta know your priorities.
  • Reply 12 of 58
    riderrider Posts: 31member
    Quote:
    Originally Posted by IronHeadSlim View Post


    Yea, I might totally forget and get an Android phone instead.



    LOL !! yep .. totally
  • Reply 13 of 58
    joe hsjoe hs Posts: 488member
    Quote:
    Originally Posted by SheilaRuth View Post


    I actually called Apple about the "preauthorization does not guarantee availability" and they said that yes, even though I have a preorder, I might not get a phone. They recommended that I camp out overnight at the store. Excuse me? I don't think that I should have to camp out overnight to get a phone that I have a reservation for!



    LMAO, they actually suggested camping outside
  • Reply 14 of 58
    Quote:
    Originally Posted by Rot'nApple View Post


    WOW!



    "Be sure to bring these items with you:

    ? A vaild, government - issued photo ID

    ? Your Social Security number


    ? A debit or credit card

    ? New to AT&T? Bring your account

    number from your current carrier."



    I wonder if the CA politicians, intellectuals, high school students who walked out during school, typical college knowitalls and general nut jobs in the land of 'fruits and nuts' who protested the AZ Immigration Law, will be picketing this blatant violation of rights, as potential 'victims' salivate over the advent of getting the iPhone 4 when out of the blue are asked "Papers, Please!" by some Apple Genius?



    I mean getting an iPhone is more intrusive regarding "Documenting" one self then there ever was in Arizona's lenient law reiterating the Federal Law already on the books that government fails to enforce! What are we paying our political leaders for again? I forget...



    CA wants to boycott AZ, Lady (dumb-dumb) GaGa wants to boycott BP, can Apple assure that component parts were not derived from BP's oil? Let's do this right! Boycott Apple people, until we know for sure! Who's with me?!



    Congrats to all the new iPhone 4 owners! Enjoy!!



    There will be a lovely lady with a clipboard and a nice white coat that wants to talk after the meds kick in.
  • Reply 15 of 58
    Quote:
    Originally Posted by Joe hs View Post


    LMAO, they actually suggested camping outside



    Actually, to be honest, they didn't directly suggest that I camp out; they said that "Many people will be camping overnight at the store to make sure they get a phone." More of a strong hint than an actual suggestion.



    Sheila
  • Reply 16 of 58
    rob55rob55 Posts: 1,252member
    Quote:
    Originally Posted by SheilaRuth View Post


    Actually, to be honest, they didn't directly suggest that I camp out; they said that "Many people will be camping overnight at the store to make sure they get a phone." More of a strong hint than an actual suggestion.



    Sheila



    By "pre-order", did you mean reservation? They're telling you that a reservation doesn't guarantee that you'll get a phone? That would suck.
  • Reply 17 of 58
    rbonnerrbonner Posts: 635member
    Guessing that I don't need my SS card, just the number. I did have to give the last 4 digits during the reservation and to confirm the price.



    And wow, would not want to be part of the crowd that shows up to get the phone on a reservation after they are out. I am hoping that Apple is not that dis-respectful of peoples time.
  • Reply 18 of 58
    kyle76kyle76 Posts: 54member
    I was told by the store where I preordered that as long as they get enough stock to satisfy the preorders, everyone will get one by the end of the day. Any extra will be sold to those who do not have a reservation on a first-come, first-served basis. If you have reserved one and show up on the 24th, the only way you will not get one is if the store gets less phones than the number reserved. With all the problems that folks had reserving phones, I can't imagine that each store won't get at least enough to satisfy those with reservations -- and probably more.
  • Reply 19 of 58
    Quote:
    Originally Posted by Rob55 View Post


    By "pre-order", did you mean reservation? They're telling you that a reservation doesn't guarantee that you'll get a phone? That would suck.



    Yes, that's correct, and confirmed by someone at Apple when I called. A reservation does not guarantee that you'll get a phone. They said they think they'll have enough phones for everyone, but that since the stores don't know how many phones they'll be getting, it's possible that some stores will have more orders than they'll receive phones.
  • Reply 20 of 58
    rob55rob55 Posts: 1,252member
    Quote:
    Originally Posted by SheilaRuth View Post


    Yes, that's correct, and confirmed by someone at Apple when I called. A reservation does not guarantee that you'll get a phone. They said they think they'll have enough phones for everyone, but that since the stores don't know how many phones they'll be getting, it's possible that some stores will have more orders than they'll receive phones.



    I would assume that if the store didn't receive enough phones to cover the reservations, they'd probably keep a list of those who reserved but didn't get their phones so they'd be 1st in line for when the next batch came in.
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