Apple gives one business free bumpers for iPhone 4 reception issues

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Comments

  • Reply 21 of 108
    solipsismsolipsism Posts: 25,726member
    Quote:
    Originally Posted by iancass79 View Post


    I agree but don't get me wrong, sure the software BS is true, but how will that fix the dropped calls that are ever so increased on the iPhone 4.



    Many, if not most, of the well respected reviewers and testers who have the 3G-Spot issue with their phone also claim they have better reception than before, so your claim that the dropped calls are increased doesn't hold water.





    Quote:
    Originally Posted by iancass79 View Post


    I wouldn't even mind a partial refund. But, like you said, they are making a killing off the Bumpers. Things get marked up so much. I would give 10-15$ for them and not have been so upset.



    You only want a partial refund? Like 90%? How about a full refund and your AT&T contract with AT&T tore up with no requirement to pay the ETF fee?
  • Reply 22 of 108
    solipsismsolipsism Posts: 25,726member
    Quote:
    Originally Posted by charlituna View Post


    Curiosity. When you set up your new iphone 4 did you do it using a back up of your old phone, rather than setting it up new. Cause all the sensor reports I've seen that is what they did and when they restored, set it up as new etc, no more problems.



    I am going to do a clean install now, during the World Cup match. I've been having the proximity issue and can recreate it in any decently lit room. In a dark room, it appears to work perfectly.



    While this isn't a fix for the problem, it is a decent work around for those not willing to wait a couple weeks for an update to appear.
  • Reply 23 of 108
    nagrommenagromme Posts: 2,834member
    Quote:
    Originally Posted by Johnny Mozzarella View Post


    ...

    Regardless of what the iPhones software is reporting, the fact of the matter is that the faulty hardware design of the unit NECESSITATES the use of a bumper or case.

    ....



    Yes it does. For some people in some areas. I agree that you should be able to hold a phone any way you like. (Which is not true of ANY phone in the right circumstances. Still the iPhone’s new design is extra sensitive because the metal is external.)



    Despite this, testers have been showing the new iPhone getting BETTER reception—a LOT better—over all. So for most people, nothing is necessitated.



    Gruber put it well I think: the new antenna is two steps forward, one step back. The step back is aggravating, but reception is still better in general.



    Quote:
    Originally Posted by iancass79 View Post


    Might have flown off the handle a bit at first. Sorry everyone.



    Well, dropped calls are no fun. And there is a LOT of hysteria over anything Apple. We understand





    Quote:
    Originally Posted by solipsism View Post


    Many, if not most, of the well respected reviewers and testers who have the 3G-Spot issue with their phone also claim they have better reception than before, so your claim that the dropped calls are increased doesn't hold water.



    It does hold water, if his experience is different from reviewers because he lives in a different area from them. Cell reception varies widely, so people will experience all kinds of things. There isn’t one single reception experience that all phone users share.
  • Reply 24 of 108
    charlitunacharlituna Posts: 7,217member
    Quote:
    Originally Posted by solipsism View Post


    I am going to do a clean install now, during the World Cup match. I've been having the proximity issue and can recreate it in any decently lit room. In a dark room, it appears to work perfectly.



    While this isn't a fix for the problem, .



    If you set up using a back up then in fact it may be a fix. The theory as to why it works is a bad setting/preference from the back up



    Quote:
    Originally Posted by iancass79 View Post


    Keep in mind that if you break the plastic, there is a 10% restock fee.



    No there isn't. Not on the iphones. Because starting with the 3g you can't leave the store without them at least activating the phone to ensure that it will (so you don't walk out with a dead phone that won't pick up in itunes). Thus you didn't open the box, they did. So why penalize you for it.



    For at least a few weeks at the start of the whole ipad thing they were having folks apparently pack dud stuff in the boxes and reseal them so they were opening all boxes, even breaking the plastic. No restocking fee for that either.
  • Reply 25 of 108
    msanttimsantti Posts: 1,377member
    Good job Apple.



    Now just give out 1,699,995 more free bumpers!
  • Reply 26 of 108
    hodarhodar Posts: 362member
    Disable the 3G capabilities (Settings - General - Network).



    Sure, your internet speed will be Edge; but my iPhone 4 now ACTUALLY works better! I'm getting a better signal, longer battery life.



    Give this a shot ... am I the only one that this seems to make a difference?



    I have a iPhone G4 with a iFrogz case and work in a building with really BAD coverage. Since switching, I'm no longer dropping calls and my Edge downloads are 161-181 kbps and uploads at 14 kbps.



    But, at least my freakin' phone works!!!
  • Reply 27 of 108
    jerseymacjerseymac Posts: 408member
    Quote:
    Originally Posted by AppleInsider View Post


    Apple did attempt to appease one small New York business owner with five free $30 bumpers.



    "Literally, we live in an area where we get five bars," they said. "You can almost see a line-of-site cell tower.



    "Apple is a great company," they said. "We've always liked Apple."



    If the company is in New York the bumpers ain't gonna fix the problem. It's the network.
  • Reply 28 of 108
    iancass79iancass79 Posts: 80member
    Quote:
    Originally Posted by charlituna View Post


    That comment is a direct response to all the folks saying "I touch it and the bars go down" believing that they are losing reception. When in many cases they are not. They are either calling during a busy time for the nearest tower (which the bars dont have anything to do with) or you just generally have shit reception.







    or perhaps it is neither and it's that folks insist on trying to squeeze the phone to death when they hold it. Putting on a case is a placebo for many cause they kung fu grip the 'slick' phone out of fear they will drop it. With a case on, they have some 'grip' on the surface and can ease up on the squeeze



    As for the policy I can see why they don't want to do it. If you just start slapping bumpers on phones for everyone that says anything about having low bars or shit reception you will miss some phones that really are defective. And then it gets out that the bumpers don't really do anything and Apple was conning everyone to avoid fixing the problem.







    when have they made a phone with glass that is much stronger than any previous cases to the point that they feel that all you might need is a little something around the sides to smooth off the edges etc.



    And if the bumper was the cure for some major flaw, why didn't they put one in the box and thus encourage folks by having it there, to use it and thus no one would know about this issue at all







    Because the sweet spot was in a different place on the previous phones.







    take the case and the receipt back to the store and get your refund. Mind you, they will keep the case also.



    In fact, since you are having such lousy receptions, why don't you just transfer your number to a new phone and return it also. Wait until Apple admits there is a major design flaw (in perhaps 1% of the phones they made) and fixes it and buy an iphone 4 then.







    Curiosity. When you set up your new iphone 4 did you do it using a back up of your old phone, rather than setting it up new. Cause all the sensor reports I've seen that is what they did and when they restored, set it up as new etc, no more problems.





    Ok. First it sounds like you don't even have a new phone to compare to an older iPhone. If you even had an older one.



    From the way you speak, you sound like someone outside the box looking in that is only assuming.



    1- I am using my iPhone 4 in the exact same places/times as my 1st, 2, and 3rd gen iPhones. Now I am having these problems with the new phone only. So that negates your first quote and comment towards me.



    2- I can hold my phone in my right hand and ever so slightly touch the single spot on the phone and reception is dead. I have wanted so badly for it to be something that I am doing wrong. Trust me. Kills number 2



    3- Like none of the previous phones had glass!? Really, you say they made this bumper only because they started using more "STRONGER" glass on the phone. Man, get your facts straight. The other iPhones shattered too. #3 dead



    4- The sweet spot on the other phone WAS in a diff spot but covering it mistakenly or purposely didn't result in calls dropped. Only worse quality. These puppies drop fast on the iPhone. Do I need to say dead again?



    5- I will take the case back and ask for a refund when I can get a better one. I honestly think that apple will drop the price anyway because a lot of people are bitching.



    6- I don't know where you are reading your stuff because I have already read that and seen the multitudes of people being suggested that and then writing back later to say it either didn't fix at all or was only temporary. That's from Apples Support community.



    I was going to try the fresh restore install until I kept reading.
  • Reply 29 of 108
    geekdadgeekdad Posts: 1,131member
    Quote:
    Originally Posted by solipsism View Post


    Ugh! Bad move, Apple. Now that gets added to the court case.





    This shows an Apple employee don't disclosing they were aware of the issue last Thursday which destroys the conspiracy theorist claim that Apple built the Bumpers specifically to deal with this issue. Though I suppose Apple didn't tell their trusted employees about this or this employee was being coy and going the extra mile by having the customer send in video of this issue. Sneaky¡





    This is the closest we've come to this affecting all iPhone 4s, but that could simply be an acknowledgement of the signal bars representation sensitivity issue.



    I don't know if it destroys the conspiracy theory. This was low level front line employee that was appeasing a customer. If the leaked documents are true that surfaced earlier in the week then Apple was instructing employees to NOT promise bumpers to customers. This employee.... it could be argued went against company policy out of conscience to help a customer.

    Personally I don't adhere to the conspiracy theory....... I don't Apple is that malevolent.
  • Reply 30 of 108
    chronsterchronster Posts: 1,894member
    lol they gave out free bumpers to these people when earlier they said they could fix it with a software update.



    what a nightmare for Apple.
  • Reply 31 of 108
    geekdadgeekdad Posts: 1,131member
    Quote:
    Originally Posted by Hodar View Post


    Disable the 3G capabilities (Settings - General - Network).



    Sure, your internet speed will be Edge; but my iPhone 4 now ACTUALLY works better! I'm getting a better signal, longer battery life.



    Give this a shot ... am I the only one that this seems to make a difference?



    I have a iPhone G4 with a iFrogz case and work in a building with really BAD coverage. Since switching, I'm no longer dropping calls and my Edge downloads are 161-181 kbps and uploads at 14 kbps.



    But, at least my freakin' phone works!!!



    The Apple store manager I was working with to fix my 4G phone did that exact same thing to my phone. My reply was that so now I have a sub standard Edge phone that was advertised as 3G?

    He switched it back........
  • Reply 32 of 108
    iancass79iancass79 Posts: 80member
    Quote:
    Originally Posted by charlituna View Post


    If you set up using a back up then in fact it may be a fix. The theory as to why it works is a bad setting/preference from the back up







    No there isn't. Not on the iphones. Because starting with the 3g you can't leave the store without them at least activating the phone to ensure that it will (so you don't walk out with a dead phone that won't pick up in itunes). Thus you didn't open the box, they did. So why penalize you for it.



    For at least a few weeks at the start of the whole ipad thing they were having folks apparently pack dud stuff in the boxes and reseal them so they were opening all boxes, even breaking the plastic. No restocking fee for that either.



    Yes there is. I paid it when I took back the 1st iPhones. I bought the originals way back and didn't like AT&T. 10% restock. They might have changed it but it's been since then.



    AT&T has actually improved greatly in my area since then.
  • Reply 33 of 108
    bdkennedy1bdkennedy1 Posts: 1,459member
    Quote:
    Originally Posted by solipsism View Post


    Ugh! Bad move, Apple. Now that gets added to the court case.



    Uhhhh, good move Apple. Those bumpers cost less than $1 to manufacture.
  • Reply 34 of 108
    antkm1antkm1 Posts: 1,441member
    Quote:
    Originally Posted by GQB View Post


    My gut feeling is that at the end of the day, Apple will identify a manufacturer of an inexpensive edge case that they will make available to anyone who asks.

    It won't be fashionista level, but will do the job and cost very little to distribute to anyone who wants one.



    They will not give out the official Apple case, because that is NOT a cheapo device. If they need to give out something, it will be one aimed at functionality, not style.



    does anyone remember when apple "quietly" recalled the A/C USB wall plug from the iPhone 3g? I can't remember if it was an email from apple, a post on their support site or a blog from AI but it was very quiet. Those A/C adapters go for about $29 on apples website, come on! Why couldn't they just do the same with the bumpers. I know a recall of millions of handsets would kill the profit margin for the iphone division budget so that's probably not going to happen...but, please...charging $30 to fix a problem they allegedly knew about...that's BS! How much can those bumper really cost Apple? maybe $1-$2 per item? It's freakin' rubber and plastic. they used to charge $1-$2 for those crazy Swatch Watch protectors...seriously Apple? Enough has been reported and enough people have complained.
  • Reply 35 of 108
    nagrommenagromme Posts: 2,834member
    Quote:
    Originally Posted by chronster View Post


    lol they gave out free bumpers to these people when earlier they said they could fix it with a software update.



    what a nightmare for Apple.



    Don?t feel too bad for Apple.



    They never said a software fix could solve the signal loss. That?s not what the software fix does?this was made clear.



    And one Apple rep doing one thing in one case is not the same ?they? who made the official announcement.



    Apple?s nightmare is simple: the media will jump on anything, make a stink and sell ads, and if it has ?Apple? or ?iPhone? in the story, that?s worth extra And that is a great nightmare: it helps Apple far more than it hurts them. We could say it?s not fair that Nokia isn?t getting equal press for pretending their phone doesn?t suffer similar issues, when their own manual states otherwise. But Nokia?s also not getting their name dropped every 4 seconds, building mindshare. Apple just has to take the rough with the smooth.
  • Reply 36 of 108
    dfilerdfiler Posts: 3,420member
    Quote:
    Originally Posted by bdkennedy1 View Post


    Uhhhh, good move Apple. Those bumpers cost less than $1 to manufacture.



    I've been quite critical of apple and think that Apple needs to address the reception problems in a public statement. Perhaps they should even offer free bumpers if the problem can't be fixed via software.



    However those bumpers certainly cost more than $1 to produce. I've got one on my phone (which thankfully fixed the reception problem) and I've got to say that the bumper is much more complex than it looks on the Apple website.



    It is comprised of quite a few intricate pieces. There are three captive buttons with chrome finish. The equator of the bumper is hard plastic while the outer rings are rubber.



    Sure, it isn't expensive in raw material, but it is one of the most complex cases to manufacture. It actually involves assembly, not just dropping plastic out of a mold.
  • Reply 37 of 108
    nagrommenagromme Posts: 2,834member
    Quote:
    Originally Posted by antkm1 View Post


    ...

    Enough has been reported and enough people have complained.



    A lot has been reported... but only some of it true.



    A lot of people have complained, but what tiny fraction of ALL iPhone 4 users are they?



    The question is the magnitude of the problem. If it’s a massive killer failure affecting a huge % of users, denied and covered up by evil villains in a tower somewhere (as people make it out to be) then that’s one thing. Maybe that will turn out to be the case.



    If, on the other hand, it’s a more minor problem, then all the enraged shrieking by people who are NOT personally affected is a little silly. (People who are in the situation where this kills calls have every right to complain—and we should thank them for it, because that’s how improvements can happen.)



    I also don’t blame people for overreacting to a video where the right circumstances, coupled with a software problem in the bargraph, cause a bunch of bars to disappear quickly. But the reality is what matters more—and the reality seems to be that most people are getting excellent coverage and signal with the new iPhone—better than ever, in fact.



    Remember, people with a problem will speak up—it’s human nature. Online, they’ll seem to be a huge group, while the silent masses don’t bother posting threads to say “Still getting good signal with my iPhone 4.” There’s little motivation to speak up when you are happy with the way things are.
  • Reply 38 of 108
    astrubharastrubhar Posts: 90member
    Quote:
    Originally Posted by bdkennedy1 View Post


    Uhhhh, good move Apple. Those bumpers cost less than $1 to manufacture.



    I'm guessing you don't actually own a bumper.



    They're a combination of plastic, rubber, and metal. It's not a simple thing to make.
  • Reply 39 of 108
    antkm1antkm1 Posts: 1,441member
    To add to my previous post, I think the reason why they aren't just handing out the bumpers is because, unlike the USB power adapter recall of the iPhone 3g, they can't jsut fix the problem in the factory, or haven't found a reason to fix anything yet, or don't know how to fix it in the manufacturing process. That could answer my question about just handing these out to everyone, because now they would have to hand them out for free UNTIL they fix the problem, allegedly.
  • Reply 40 of 108
    antkm1antkm1 Posts: 1,441member
    Quote:
    Originally Posted by nagromme View Post


    A lot has been reported... but only some of it true.



    A lot of people have complained, but what tiny fraction of ALL iPhone 4 users are they?



    The question is the magnitude of the problem. If it?s a massive killer failure affecting a huge % of users, denied and covered up by evil villains in a tower somewhere (as people make it out to be) then that?s one thing. Maybe that will turn out to be the case.



    If, on the other hand, it?s a more minor problem, then all the enraged shrieking by people who are NOT personally affected is a little silly. (People who are in the situation where this kills calls have every right to complain?and we should thank them for it, because that?s how improvements can happen.)



    read my last post, allegedly...

    As a note to the USB power adapter recall, there was nothign wrong with the one i had, i could have let it go, but since they were nice enough to provide a free replacement (as i noted the same cost as the bumpers) then i was obliged.
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