I guess this article is centered on the Mac. That would explain omitting the iPhone and the embarrassment of the antenna issue which I believe caused more than a few people to be less than satisfied.
I guess it's a common market strategy to follow a PR disaster by puffing out our chest and claiming your "the best!"
Reminds me of those cocky GM commercials about how they were so wonderful, right on the heels of a national bailout.
This is about "Personal Computers" dumb a$$. Not cellphones! But since u mentioned, iPhone 4 an embarrassment? LMFAO!! Apple can barely keep up with demand. The iPhone 4 is HUGE success for Apple. Let me say again HUGE!! BTW did you see Apple's stock today? ALL TIME HIGH!!
THINK! How can you measure satisfaction for a product that never existed?
They measure how satisfied they are with the product they bought, not with the product they MIGHT have bought, IF it existed.
Quote:
Originally Posted by Rabbit_Coach
My thought 1:1 !
All we have to go on is actual customer satisfaction ratings for actual products. Presumably, if Apple were leaving out critical functionality, it would negatively impact satisfaction.
Anyone can claim anything regarding what Apple "ought" to be making by claiming that customers would be even more satisfied if only Apple did what they should. But since there's no way to quantify that, it's entirely meaningless.
Actually, I think the graph really shows the average intelligence for people using the computer and the Internet. Both mac and PC's were dropping because you had more and more people who have not used a computer in the past so they all thought that did not work right. It is not like PC's got any easier to use after 1998.
I see where you're going, but I'd say both have grown easier and easier since 98. XP was significantly easier to use than Win 98(especially online), and the years of polish on OS X show quite clearly when you go back a few versions. I'm sure it's probably a little of both, but computers are definitely doing more things with less BS than ever before. Hooray for progress.
Comments
THINK! How can you measure satisfaction for a product that never existed?
They measure how satisfied they are with the product they bought, not with the product they MIGHT have bought, IF it existed.
My thought 1:1 !
I guess this article is centered on the Mac. That would explain omitting the iPhone and the embarrassment of the antenna issue which I believe caused more than a few people to be less than satisfied.
I guess it's a common market strategy to follow a PR disaster by puffing out our chest and claiming your "the best!"
Reminds me of those cocky GM commercials about how they were so wonderful, right on the heels of a national bailout.
This is about "Personal Computers" dumb a$$. Not cellphones! But since u mentioned, iPhone 4 an embarrassment? LMFAO!! Apple can barely keep up with demand. The iPhone 4 is HUGE success for Apple. Let me say again HUGE!! BTW did you see Apple's stock today? ALL TIME HIGH!!
THINK! How can you measure satisfaction for a product that never existed?
They measure how satisfied they are with the product they bought, not with the product they MIGHT have bought, IF it existed.
My thought 1:1 !
All we have to go on is actual customer satisfaction ratings for actual products. Presumably, if Apple were leaving out critical functionality, it would negatively impact satisfaction.
Anyone can claim anything regarding what Apple "ought" to be making by claiming that customers would be even more satisfied if only Apple did what they should. But since there's no way to quantify that, it's entirely meaningless.
Actually, I think the graph really shows the average intelligence for people using the computer and the Internet. Both mac and PC's were dropping because you had more and more people who have not used a computer in the past so they all thought that did not work right. It is not like PC's got any easier to use after 1998.
I see where you're going, but I'd say both have grown easier and easier since 98. XP was significantly easier to use than Win 98(especially online), and the years of polish on OS X show quite clearly when you go back a few versions. I'm sure it's probably a little of both, but computers are definitely doing more things with less BS than ever before. Hooray for progress.