Apple's 'Retail 2.0' overhaul launches first in Australia

1234568»

Comments

  • Reply 141 of 158
    alfiejralfiejr Posts: 1,524member
    Observations:



    - the amount of product info you can access on the iPads is very limited. much less than product info on the Apple website. no specs, etc. that was disappointing.



    - somehow the iPad touchscreen works through a layer of lucite on top of it. how does that work?



    - i didn't use the Call Staff button, but that is a welcome addition.



    - Apple needs to install hand sanitizers at every table. seriously. this is a great way to spread colds, flu, etc.



    - it's all a great iPad demo of course. marketing. will help sell more iPads.



    otherwise things looked the same. what Apple really needs most are bigger stores - many of the early ones are way too small and crowded - and a separate area for business customers who need to have extended conversations and demos of software like FileMaker etc.
  • Reply 142 of 158
    jeffdmjeffdm Posts: 12,951member
    Quote:
    Originally Posted by Alfiejr View Post


    - somehow the iPad touchscreen works through a layer of lucite on top of it. how does that work?



    Apple's screens are capacitive. Keep it thin enough and you still have enough to make it work. It is possible to make touch inputs without actually touching the screen. It's also possible they might have upped the gain slightly to make it more sensitive.



    Quote:

    - Apple needs to install hand sanitizers at every table. seriously. this is a great way to spread colds, flu, etc.



    Already been discussed. If iPads are so bad hygienically, then why haven't people complained about keyboards on public demo computers? The iPad adds nothing to the dynamic, except to make it easier to clean. The iPad screens can be wiped, crevices in keyboards can't be wiped so easily. There hasn't been an epidemic tied to public keyboards that I've heard about, touch screens should make it less of an issue, not more.
  • Reply 143 of 158
    dick applebaumdick applebaum Posts: 12,527member
    Quote:
    Originally Posted by Alfiejr View Post


    Observations:



    - the amount of product info you can access on the iPads is very limited. much less than product info on the Apple website. no specs, etc. that was disappointing.



    I thought I read somewhere that you could compare specs on different models of the machine featured on the kioskelle.



    Also, we're seeing only the initial rollout of this system. It is not too far-fetched that in the future, you'll be able configure, order, purchase, arrange for pickup, schedule a Genius appointment, etc. on the same kioskelle.



    All the while, the customers become more familiar and comfortable "shopping-in-place" in this efficient way.



    Quote:

    - somehow the iPad touchscreen works through a layer of lucite on top of it. how does that work?



    - i didn't use the Call Staff button, but that is a welcome addition.



    - Apple needs to install hand sanitizers at every table. seriously. this is a great way to spread colds, flu, etc.



    - it's all a great iPad demo of course. marketing. will help sell more iPads.



    otherwise things looked the same. what Apple really needs most are bigger stores - many of the early ones are way too small and crowded - and a separate area for business customers who need to have extended conversations and demos of software like FileMaker etc.



    A friend once worked for Simpson's Department store in Canada. Customers would stand at the counter and order from a catalog (using punched cards). The packet of cards was sent to the warehouse where the order was picked by stock-pickers on roller-skates.



    When the customer went to the delivery area his order was loaded into the car.



    Just imagine how this might work for CostCo or IKEA.



    In the 1980's we installed networked Apple ][ computers in the first BullWinkles in Santa Clara -- a family pizza arcade restaurant. There were computers at the counter and in the kitchen. The system greatly simplified ordering, increased accuracy, reduced costs and sped up the ordering process.



    Bullwinkle's Restaurant





    Today, restaurants could place a kioskelle (or several) at each table and display menu items and allow the customer to place his order (then let the kids play or the parents surf).



    There are just so many possibilities of this "direct shopping in place" solution -- some problems sure, but those will be worked out!
  • Reply 144 of 158
    alfiejralfiejr Posts: 1,524member
    Quote:
    Originally Posted by JeffDM View Post


    Already been discussed. If iPads are so bad hygienically, then why haven't people complained about keyboards on public demo computers? The iPad adds nothing to the dynamic, except to make it easier to clean. The iPad screens can be wiped, crevices in keyboards can't be wiped so easily. There hasn't been an epidemic tied to public keyboards that I've heard about, touch screens should make it less of an issue, not more.



    well, ignoring the problem is not a good answer. i've no doubt that bank teller and gas station touch controls are prime vectors too for spreading illnesses that are typically gotten via hand to nose/mouth contact. like colds and flu. it's not an epidemic, i didn't say that. it is just how those diseases are most often transmitted.



    i don't know how often the display screens are wiped by staff. i bet they use a sanitizer wipe tho.
  • Reply 145 of 158
    docno42docno42 Posts: 3,755member
    Quote:
    Originally Posted by cycomiko View Post


    who needs to use tablets for this when multiple businesses have been using touchscreen based PC's for this?



    iPads are cheaper? Duh!



    And cost aside, touchscreen PCs are lipstick on a pig. There's a rason the iPad i blowing past their sales easily.
  • Reply 146 of 158
    docno42docno42 Posts: 3,755member
    Quote:
    Originally Posted by solipsism View Post


    This has been a pet peeve with me about Mac OS since day one. It would be great to be able to lock the Dock items from being removed by dragging as I find this to be a common issue with less effective computer users.



    That isn't something you can lock down with parental controls? If not I'm sure you can with the enterprise managements settings...
  • Reply 147 of 158
    docno42docno42 Posts: 3,755member
    Quote:
    Originally Posted by plankton View Post


    Seems like secrecy paranoia gone completely over the top to me.

    Weird.



    I dunno - with crap like Microsoft stores showing up next door and across the hall from 'm I don't blame Apple for being little paranoid.
  • Reply 148 of 158
    docno42docno42 Posts: 3,755member
    Quote:
    Originally Posted by Dick Applebaum View Post


    I suspect my distinction and nit-picking are as ridiculous as yours



    I don't know, some people are real specialists...
  • Reply 149 of 158
    docno42docno42 Posts: 3,755member
    Quote:
    Originally Posted by Dick Applebaum View Post


    Today, restaurants could place a kioskelle (or several) at each table and display menu items and allow the customer to place his order (then let the kids play or the parents surf).



    Sheets gas stations on the East coast do this. They have a touchscreen kiosk you can customize your sandwich any way you want. You can even enter special instructions, but the default options and modifiers they provide are pretty extensive. To finalize your order you enter your name, it prints a stub receipt and you can finish your shopping, pumping gas or whatever and pay. When your sandwich is done, they call your name.



    Simple, fast and efficient - and a written record of what you ordered if they make it wrong. Not that I have ever had them screw up or see them hassle or question anyone who complained.



    And much better than Subway - cheeper too! Yup, I'm a fan
  • Reply 150 of 158
    cycomikocycomiko Posts: 716member
    Quote:
    Originally Posted by solipsism View Post


    There are plenty of touch screens that have been in use for decades but that doesn?t mean they offer the same experience. If you?re doing a lot of tapping a vertically placed display isn?t going to work out well. Plus, I seem to recall the touch screens in retail have been very poorly made resistive, not capacitive.



    And what about the software? I can see a furniture store have iPads in use so they can show customers options and prices whilst sitting on the furniture they are considering buying instead of having to go to some other part of the store. How about a car dealership? I don?t think HP Touchsmart works well for customer roaming a lot full or cars or test drive.



    Other stores could check to see items in stock or at others locations. I bet one of these iPads in a proper kiosk stand would be a lot cheaper than an HP Touchsmart or the computer terminals used in bookstores.



    And lets not forget the human touch with employees with these mobile devices instead of the customer seeking out the kiosk. I can see a need for both in all sorts of environments.





    None of which has anything to do with the origonal comment, but rahter an attempt at showing how apple is innovative by doing what others have done in the past.
  • Reply 151 of 158
    cycomikocycomiko Posts: 716member
    Quote:
    Originally Posted by DocNo42 View Post


    iPads are cheaper? Duh!



    And cost aside, touchscreen PCs are lipstick on a pig. There's a rason the iPad i blowing past their sales easily.



    iPads are cheaper? Duh!
  • Reply 152 of 158
    cycomikocycomiko Posts: 716member
    Quote:
    Originally Posted by solipsism View Post


    I can’ believe people are entertaining jfanning’s typical misunderstand of the English language. Next he’ll argue that air isn’t worldwide because the definition is "extending or reaching throughout the world” and there is no air inside the world. Or that McDonalds isn’t a worldwide company because they are only on 6 continents and in only 2/3 of the world’s countries. :roll eyes:



    The bottom line is that all Apple Stores throughout the world, hence worldwide, were overhauled on the same day. Easy peezy lemon squeezy. Now can we ignore the trolls and get back to our regularly scheduled programme?



    Are you 12?



    lets try the english language via merriam-webster



    Definition of WORLDWIDE

    : extended throughout or involving the entire world



    Apple stores are around the world in a variety of countries, but no no stretch of the imagination 'worldwide'
  • Reply 153 of 158
    alfiejralfiejr Posts: 1,524member
    Quote:
    Originally Posted by cycomiko View Post


    Are you 12?



    lets try the english language via merriam-webster



    Definition of WORLDWIDE

    : extended throughout or involving the entire world



    Apple stores are around the world in a variety of countries, but no no stretch of the imagination 'worldwide'



    what a petty, small jibe.



    this is a web forum for heavensake, not a test in precision grammar. the word worldwide is used often in the general way that solipism did. you don't like it, too bad.
  • Reply 154 of 158
    jfanningjfanning Posts: 3,398member
    Quote:
    Originally Posted by solipsism View Post


    I can’ believe people are entertaining jfanning’s typical misunderstand of the English language. Next he’ll argue that air isn’t worldwide because the definition is "extending or reaching throughout the world” and there is no air inside the world. Or that McDonalds isn’t a worldwide company because they are only on 6 continents and in only 2/3 of the world’s countries. :roll eyes:



    The bottom line is that all Apple Stores throughout the world, hence worldwide, were overhauled on the same day. Easy peezy lemon squeezy. Now can we ignore the trolls and get back to our regularly scheduled programme?



    More of your constant lies I see, much like your promise to ignore me. Grow some balls, you are wrong again, get over it, please start ignoring me, your constant lies in this matter are getting rather sickening



    And they only have around 300 stores, wow, that must have been hard for them to manage...
  • Reply 155 of 158
    jfanningjfanning Posts: 3,398member
    Quote:
    Originally Posted by cycomiko View Post


    Are you 12?



    I believe he is.



    Quote:
    Originally Posted by cycomiko View Post


    Definition of WORLDWIDE

    : extended throughout or involving the entire world



    Apple stores are around the world in a variety of countries, but no no stretch of the imagination 'worldwide'





    Extending throughout? Involving the entire world? Exactly. I would agree with his point, if he was willing to ignore the 95% of the world that doesn't have an Apple store (Geography mustn't be his top subject in primary school). He would try and argue that green was blue to try and counter anything I say.
  • Reply 156 of 158
    jfanningjfanning Posts: 3,398member
    Quote:
    Originally Posted by Alfiejr View Post


    what a petty, small jibe.



    this is a web forum for heavensake, not a test in precision grammar. the word worldwide is used often in the general way that solipism did. you don't like it, too bad.



    So, it is okay to say something wrong, as long as you do it on a web forum?
  • Reply 157 of 158
    Quote:
    Originally Posted by Dick Applebaum View Post


    I thought I read somewhere that you could compare specs on different models of the machine featured on the kioskelle.



    Also, we're seeing only the initial rollout of this system. It is not too far-fetched that in the future, you'll be able configure, order, purchase, arrange for pickup, schedule a Genius appointment, etc. on the same kioskelle.



    All the while, the customers become more familiar and comfortable "shopping-in-place" in this efficient way.







    A friend once worked for Simpson's Department store in Canada. Customers would stand at the counter and order from a catalog (using punched cards). The packet of cards was sent to the warehouse where the order was picked by stock-pickers on roller-skates.



    When the customer went to the delivery area his order was loaded into the car.



    Just imagine how this might work for CostCo or IKEA.



    In the 1980's we installed networked Apple ][ computers in the first BullWinkles in Santa Clara -- a family pizza arcade restaurant. There were computers at the counter and in the kitchen. The system greatly simplified ordering, increased accuracy, reduced costs and sped up the ordering process.



    Bullwinkle's Restaurant





    Today, restaurants could place a kioskelle (or several) at each table and display menu items and allow the customer to place his order (then let the kids play or the parents surf).



    There are just so many possibilities of this "direct shopping in place" solution -- some problems sure, but those will be worked out!



    Argos in the UK is like this. You go to the catalogue, look up what you want and check if it is stock, and then write your order number on a card and take it to the pay desk. Then you sit and wait while the stock is picked. Alternatively you can go straight up to a freestanding unit with a touch screen and browse the catalogue and order at the same time. I believe they are now replacing some catalogues instore with touch screens so you can browse a virtual catalouge. This of course has many benefits for the retailer cost wise.



    Also just came across this about McDonald's rolling out touchscreen POS terminals the customer can use to order.
  • Reply 158 of 158
    docno42docno42 Posts: 3,755member
    Quote:
    Originally Posted by Alfiejr View Post


    what a petty, small jibe.



    looking at the quality of his other posts, I'm not surprised
Sign In or Register to comment.