RIM's BlackBerry outages continue for second day
Despite reporting that it fixed problems with its Black Berry service on Monday, Research in Motion continues to face outages across Europe and other regions for a second consecutive day.
The Canadian company was receiving reports of interruptions to internet browsing, roaming and instant messaging on Monday, from customers in regions from Europe to India, reports the Wall Street Journal. RIM claimed to have resolved the issues to its network late Monday, however outages persist in certain regions.
The UK's biggest mobile operator by revenue, Everything Everywhere, has reported that customers were seeing new problems on Tuesday, but didn't say which services were affected. The report is echoed by India carrier Bharti Airtel, Ltd., saying that there have been intermittent outages to services since 6 pm on Tuesday.
Although a representative from the BlackBerry maker acknowledged that the services went down, they failed to say why it happened or when it would be fixed.
"Some users in Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays," RIM said in its statement. "We are working to restore normal service as quickly as possible."
According to a source for the Journal, a server that handles traffic for consumers, rather than businesses, had gone down in Slough, England.
RIM's latest struggles come at a time when the company is struggling to remain relevant in the lucrative North American market to Apple and Google.
The Canadian company was receiving reports of interruptions to internet browsing, roaming and instant messaging on Monday, from customers in regions from Europe to India, reports the Wall Street Journal. RIM claimed to have resolved the issues to its network late Monday, however outages persist in certain regions.
The UK's biggest mobile operator by revenue, Everything Everywhere, has reported that customers were seeing new problems on Tuesday, but didn't say which services were affected. The report is echoed by India carrier Bharti Airtel, Ltd., saying that there have been intermittent outages to services since 6 pm on Tuesday.
Although a representative from the BlackBerry maker acknowledged that the services went down, they failed to say why it happened or when it would be fixed.
"Some users in Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays," RIM said in its statement. "We are working to restore normal service as quickly as possible."
According to a source for the Journal, a server that handles traffic for consumers, rather than businesses, had gone down in Slough, England.
RIM's latest struggles come at a time when the company is struggling to remain relevant in the lucrative North American market to Apple and Google.
Comments
Although apple's MobileMe "system status" page reports the prob was quickly fixed and all systems are up, I've confirmed 3x Over 30 hrs with apple tech that that's not the case.
Ironically, I was told the server that serves the "system status" page is also not working properly. I'm surprised I haven't seen this reported. I hope it's not indicative of the reliability of iCloud. The timing would be bad for that sort of misstep.
As for MobileMe and mail, I've found that just trying a second time to send will work, in the rare (for me) occurrence that I've had a problem.
Ouchie. It's been a rough couple of years for RIM.
As for MobileMe and mail, I've found that just trying a second time to send will work, in the rare (for me) occurrence that I've had a problem.
I wish that had worked for me. Trust me, I tried persistence and a number of more sophisticated trouble shooting techniques (and checking the system status page) before turning to apple care each time.
UPDATE: 36 hours later, apple's MobileMe email functioning seems restored
Look at this article:
http://mobile.slashdot.org/story/11/...berry-security
Oooh. Not good, RiM, not good, especially when there is a iPhone coming out this week.
One of my friends claims that RIM's servers have finally figured out what the humans refuse to, that they are doomed and it's time to die.
Maybe they should add a third CEO! That might solve all of their huge problems.
Isn't RIM the company with two freaking CEO's?
Maybe they should add a third CEO! That might solve all of their huge problems.
They are both old and out of GAS. Releasing old and boring phones who cares. Also Google Android is going to have its problems from a development point. When you develop a app it needs to work on multiple Android Devices which is brutal on a developer
Isn't RIM the company with two freaking CEO's?
Maybe they should add a third CEO! That might solve all of their huge problems.
Worked wonders for Christianity.
One of the more popular tweets I've seen on this: "Its thoughtful of BlackBerry to honour Steve Jobs by having two days of silence." ouch
Brit tweet? The extra u gives a hint.
Never owned a Rim-job and the thought doesn't really jazz me. Sucks a lot to see them tank. I'd like them to recover with a fresh offering.
And mobileme's been on and off for past month. Jussayin.
Fair point but three differences:
1) MobileMe is in a period of transition.
2) MobileMe is not required for access to basic online services like browsing.
3) MobileMe is not one of the core reasons for its company's brand loyalty.
This is a major blow for RIM, especially in enterprise. If I was pitching for a big contract for my firm, you can bet your bottom dollar I'd be mentioning these outages.
Worked wonders for Christianity.
3 is a good number, 2 not so good.
Bill Gates + Balmer = Hmm
RIM1 + RIM2 = Hmm
Steve + Tim + Jon =
Steve + Tim + Scott =
RIP Steve. I'm waking up everyday and then I remember Steve's not with us anymore. The world is sadder for a while, then I realise how much better it is thanks to Steve. We might all be stuck with BlackBerrys and tiny buttons.
And mobileme's been on and off for past month. Jussayin.
Fair point but three differences:
1) MobileMe is in a period of transition.
2) MobileMe is not required for access to basic online services like browsing.
3) MobileMe is not one of the core reasons for its company's brand loyalty.
This is a major blow for RIM, especially in enterprise. If I was pitching for a big contract for my firm, you can bet your bottom dollar I'd be mentioning these outages.
Agreed! MobileMe is not vital to operation of the rest of the functions of the iPhone like this server is to BB's. If MobileMe mail is down, then it's just MobileMe mail that's down, you can still get mail from any other accounts. If RIM'S servers aren't working, you loose access to any mail accounts you have sync'd to your phone plus anything else that runs through it.
Brit tweet? The extra u gives a hint.
It could also be Canadian.
Brit tweet? The extra u gives a hint.
Would that make it a Breet?