Apple Watch Sport owners report unexpected rear logo damage, other text scratching off

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Comments

  • Reply 21 of 94
    tenlytenly Posts: 710member
    Apple hasn't declared it to be normal wear and tear yet so it's amazing that so many people on this from know that it's wear and tear. It sounds to me like a manufacturing defect and that Apple intended that it would last longer. If that's true, then I fully expect that Apple will issue replacements to any who experience the problem. If the same issue existed on all of the watch models, I might tend to agree that it is normal wear and tear - but that's not what's being reported. Either way - it's probably not the end of the world or reason for any type of scandal. It does nothing to detract from the operation of the watch or the look and feel of it while it's being worn. It may lower the resale value - but again - I expect that Apple will step up and offer a replacement to anyone that has a watch affected by the problem. Also keep in mind that just because it is ONLY being reported by owners of the Space Grey Sport model - those reports don't mean that ALL of those models suffer from the problem. There could have just been 1 or 2 bad batches. In any case, I'm curious where the person who claims the there were only a few sold got their numbers from. Oh! They just made it up? Thought so. LOL
  • Reply 22 of 94
    bobschlobbobschlob Posts: 1,074member
    Quote:
    Originally Posted by Rob Bonner View Post



    Agree, not really a defect. Here comes wear-gate.



    Are you fing kidding me??

    Do you think, in Apple's eyes, that this falls under normal, average wear and tear?

    You think Apple meticulously (as they do everything) printed that stuff on the back, and said:

    "Meh,  Hey Jony. Yeah, this'll last for awhile, and then just kind wash off over time."

    "Hey Tim, is that cool with you?"

    "Yeah?"

    "Awesome. Start the presses!"

     

    This is something that didn't work as Apple had intended; and they will fix the problem.

    End of story.

  • Reply 23 of 94

    Still very glad we went Stainless Steel.

  • Reply 24 of 94
    rogifanrogifan Posts: 10,669member
    No issues with my silver sport Watch. So far it seems to be an isolated issue. Is it really worth a front page story?
  • Reply 25 of 94
    bluefire1bluefire1 Posts: 1,302member
    Why not just engrave on both models.
  • Reply 26 of 94
    solipsismysolipsismy Posts: 5,099member
    bluefire1 wrote: »
    Why not just engrave on both models.

    Cost and time are the two things that come to mind.
  • Reply 27 of 94
    thrangthrang Posts: 1,010member
    Who said people weren't using their Watches? This is great news!
  • Reply 28 of 94
    rayzrayz Posts: 814member
    Wow. Talk about a first-world problem.

    Still, if it turns out to be a problem then Apple will correct it. No company wants their logo rubbing off anything.
  • Reply 29 of 94
    slurpyslurpy Posts: 5,384member
    This is probably the most pathetic "gate" yet. You mean a surface that rubs your skin every second of every day, and that nobody can even see, experiences wear? OMFG!
  • Reply 30 of 94
    bobschlobbobschlob Posts: 1,074member
    Quote:

    Originally Posted by Slurpy View Post



    This is probably the most pathetic "gate" yet. You mean a surface that rubs your skin every second of every day, and that nobody can even see, experiences wear? OMFG!



    Yeah. I'm sure that's what they're saying at Apple too.  /s

  • Reply 31 of 94
    atlappleatlapple Posts: 496member

    Based on what I have been reading it appears to only be the space grey.

  • Reply 32 of 94

    I am the original Reddit user on the 2nd picture.   (Proof: http://i.imgur.com/5m7gAlK.png)

     

    To clear stuffs up, I got my watch on April 27th and has been wearing it since.

     

    The usage are as following:

     

    1. 10 hours per day

    2. 1 hour workout per day

    3. 2~4 hour long distance cycling per week.

     

    Usually after a long workout, I wipe it off with soft fiber cloth with water similar to what you'd use on your eyeglass.

     

    I had always been a very careful person on all my Apple products and was just curious to see if anyone else is having the same issue so I posted it on Reddit yesterday.

     

    It seems to only happen to Sport version as confirmed by other Redditors who stumble on my post. (It wasn't a top post so not many people see it)

     

    Needless to say, I am bringing in to be repaired this week.

  • Reply 33 of 94
    oakieoakie Posts: 35member
    [quote]Alumunum has pretty good corrosion resistance and the Series 7000 probably more so, plus if it is space grey, it has anodizing, not sure about the silver colored one, but in any case, it is probably not raw aluminum. You should be fine. I have the SS and no issues with the logo or text.[/quote]

    actually, corrosion resistance of 7k series aluminum is worse than that of 6k aluminum.

    some people's sweat is more acidic than others. combined with the laser etching possibly penetrating the anodizing to the point of reaching bare aluminum, extended wear would allow the AL to begin oxidizing and result in the anodizing to begin coming off.

    anodizing is the controlled oxidation of the surface of aluminum alloys. like scraping rust off steel, anodizing can also be removed in similar processes. what's going on here is similar to using an acidic rust remover on rusted steel, as body shops would do as part of prepping an old car for primer and paint. it also explains why just the apple logo coming off is the most common issue: the solid logo has the most surface area etched and would be the first to go if the etching process creates a weakening of the anodizing. using the car analogy again, think about rusting of steel under the paint... the paint gets scratched, an oxidizer reaches the steel, the steel rusts and the process causes the paint to bubble when enough contact causes the paint to then flake off.

    i can see Apple being very interested in this due to the rumors of them moving to 7k aluminum for the iPhone... people will go bonkers if the iPhone inscription starts coming off their devices. the easy solution would be to not etch the text so deeply and the only way to determine that is to examine how deeply these watches were etched.
  • Reply 34 of 94
    glynhglynh Posts: 133member
    You're wearing it wrong! /s
  • Reply 35 of 94
    v900v900 Posts: 101member
    creek0512 wrote: »
    So I'm looking at the second picture, and I can see and read all of the text because it is still there, so what is the issue?

    What is the issue? Seriously? If I bought a twenty dollar watch from Sears, and this happened after a few months of use, I would get a replacement and an apology. So is it any wonder, that people who spent 3-400$ on a premium product are holding Apple up to the same standard?
    rob bonner wrote: »
    Agree, not really a defect. Here comes wear-gate.

    Strictly speaking, I guess it is more of an 'embarrassing fabrication error' than a 'defect'. But that's beside the point which is: When people spend 3-400$ on an Apple Watch, they have a right to expect a product that's somewhat more sturdy than this. Text coming off after a few months of use may be ok if it's a 50$ Szenzhen cheapo, but some of us hold Apple to a higher standard.

    The kind of quality standard you'd expect from a product with profit margins above 30%.
    It's not made of diamond, folks. Expect some form of wear with use, otherwise keep it in it's original packaging.

    I'll never understand people who seem to believe, that Apple can do no wrong...

    It's not a shoe we're talking about here, where normal use will cause visible wear. Text and logos aren't supposed to come off a few months after you buy a watch.

    As evidenced by the fact that Apples quality control people are looking into it, which the article mentions.
  • Reply 36 of 94
    I have this sports model and wear it whilst walking to work every morning. I do sweat quite a bit whilst doing so and my watch is still fine. May be an issue with acidity content of the wearer.
  • Reply 37 of 94
    bobschlobbobschlob Posts: 1,074member
    Quote:
    Originally Posted by oakie View Post

     
    Quote:
    Alumunum has pretty good corrosion resistance and the Series 7000 probably more so, plus if it is space grey, it has anodizing, not sure about the silver colored one, but in any case, it is probably not raw aluminum. You should be fine. I have the SS and no issues with the logo or text.




    actually, corrosion resistance of 7k series aluminum is worse than that of 6k aluminum.



    some people's sweat is more acidic than others. combined with the laser etching possibly penetrating the anodizing to the point of reaching bare aluminum, extended wear would allow the AL to begin oxidizing and result in the anodizing to begin coming off.



    anodizing is the controlled oxidation of the surface of aluminum alloys. like scraping rust off steel, anodizing can also be removed in similar processes. what's going on here is similar to using an acidic rust remover on rusted steel, as body shops would do as part of prepping an old car for primer and paint. it also explains why just the apple logo coming off is the most common issue: the solid logo has the most surface area etched and would be the first to go if the etching process creates a weakening of the anodizing. using the car analogy again, think about rusting of steel under the paint... the paint gets scratched, an oxidizer reaches the steel, the steel rusts and the process causes the paint to bubble when enough contact causes the paint to then flake off.



    i can see Apple being very interested in this due to the rumors of them moving to 7k aluminum for the iPhone... people will go bonkers if the iPhone inscription starts coming off their devices. the easy solution would be to not etch the text so deeply and the only way to determine that is to examine how deeply these watches were etched.



    Are you suggesting that the etching goes "through" the anodized layer, onto the un-anodized metal underneath, and therefore may corrode off of the raw metal. Otherwise, I would think the deeper an etching, the stronger it would be (?)

    But I'm not sure I understand what your actually saying.

     

    Sure Apple will figure it out though.

  • Reply 38 of 94
    oakieoakie Posts: 35member
    Quote:
    Originally Posted by BobSchlob View Post

     



    Are you suggesting that the etching goes "through" the anodized layer, onto the un-anodized metal underneath, and therefore may corrode off of the raw metal. Otherwise, I would think the deeper an etching, the stronger it would be (?)

    But I'm not sure I understand what your actually saying.

     

    Sure Apple will figure it out though.




    that's what i'm saying, but i'm not saying the whole etching.

     

    anodizing has a single purpose: controlled oxidization of the aluminum to prevent uncontrolled oxidation.

     

    through improper etching by chemical reaction of the etching compounds or otherwise etching through the anodized layer to expose a layer of the aluminum that is not anodized, you then introduce a surface that is then susceptible to oxidation. that oxidation can then cause the anodizing to weaken.

     

    a deeper etching will help ensure the durability of the etching itself, but an etching that breaks through the anodizing in any way exposes the underlying aluminum to air allows opportunity for the aluminum to oxidize.

     

    think of it this way using my car analogy: you have a painted steel panel and, for some reason, you want to "etch" an apple logo into it. as long as you etch it into the paint and only the paint, you're fine. however, say you accidentally go all the way through the paint for less than a millimeter, not for the whole logo, and just barely nick the metal. it's unnoticeable, even by you having done it. however, after a few months and rain/wash cycles, you'll begin to see a tiny rust spot. eventually, if left unchecked, the rust will grow beneath the paint. eventually, the chemical process of oxidation causes the paint to bubble. once you try to push on that bubble, the brittle paint then cracks and breaks away.

     

    that's basically what's going on here from a mechanical standpoint. the what, where and why are obvious to anyone who works with metal. the only question is "how," as there are a few reasons for this to happen. be it a chemical reaction with the etching compound as someone else described elsewhere to my suggestion of microscopically penetrating the anodized layer and oxidation, one can only know once they've examined the item and the process.

  • Reply 39 of 94
    adybadyb Posts: 205member
    Quote:

    Originally Posted by jungmark View Post



    Wait, people bought an Apple watch? /s

     

    Yes - those 2 and me!! /s

     

    Being serious, I've just taken my 42mm space gray Apple Watch off to check and the back looks perfect.

     

    I wonder if those people have had sand/grit between the back of the watch & their wrist & not washed it off? I've had a couple of occasions when that has happened but I took my watch off to get rid of the grit, as it felt uncomfortable.

  • Reply 40 of 94
    cnocbuicnocbui Posts: 3,613member
    Quote:

    Originally Posted by mstone View Post

     



    Alumunum has pretty good corrosion resistance and the Series 7000 probably more so, plus if it is space grey, it has anodizing, not sure about the silver colored one, but in any case, it is probably not raw aluminum.  You should be fine. I have the SS and no issues with the logo or text.


     

    M experience with aluminium and sea water is that it corrodes very badly if the protective anodizing is breached.

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