Apple again breaks Touch ID for some iPhone and iPad users with iOS 9.1

in iPhone edited November 2015
A number of iPhone and iPad owners are reporting Touch ID fingerprint recognition and stability issues after updating to the latest version of iOS 9, problems similar to those that cropped up in iOS 8.

Judging from the multitude of entries on Apple's Support Communities forum, more than a few device owners have experienced iOS 9.1 Touch ID issues since the update was released two weeks ago.

Affected users report unreliable Touch ID fingerprint recognition, slow response times and in some cases a complete failure to activate.

Some have found a hard reset temporarily fixes the issue, but problems return after continued use. Others have performed factory resets and full restores through iTunes, though a permanent solution has yet to be discovered.

For those impacted by buggy Touch ID software the difficulties get worse, as Apple recently stopped code signing for iOS 9.0.2. This means users are unable to downgrade their device to a working OS, leaving them stuck until Apple addresses the problem.

Apple is currently beta testing iOS 9.2, the second public version of which was released on Wednesday, but it's not clear that the update includes a fix for the recent spate of Touch ID troubles. According Forbes, who has been in contact with Apple regarding the Touch ID situation over the past few days, company representatives have no official comment on the matter.

This is not the first time that an iOS update introduced bugs to the Touch ID system. When iOS 8.0.1 launched last year, early downloaders immediately complained of non-functional Touch ID modules. A subsequent iOS 8.3 update saw similar fingerprint recognition problems for App Store purchases.


  • Reply 1 of 40
    jkichlinejkichline Posts: 1,369member
    We haven't had any trouble with our various personal or test devices.
  • Reply 2 of 40
    Got my iPhone 6s a month already and after latest iOS update found it to be not as reliable in Touch ID compared when first configuring figure ID during setup! One failure every 5-8 thumb ID....
  • Reply 3 of 40

    We have 250 devices with no reported issues at the moment.

  • Reply 4 of 40
    mike1mike1 Posts: 3,242member
    No issues with any of our three devices.
  • Reply 5 of 40
    rogifanrogifan Posts: 10,669member
    No issues here.
  • Reply 6 of 40
    lkrupplkrupp Posts: 10,557member

    No. This is not an issue. 

  • Reply 7 of 40
    Have this problem on two iPhone 6's. Also, it will activate Siri sometimes when I quick press and leave my thumb on the sensor to unlock.
  • Reply 8 of 40

    My 6s Plus has been working great.  Touch ID is super fast, and hasn't error'd yet.

  • Reply 9 of 40
    No issues. Off topic I just want to say I enjoy listening to the AI Podcast.
  • Reply 10 of 40
    thrangthrang Posts: 984member
    Some people need to flick the boogers off their fingers before trying I suppose...
  • Reply 11 of 40
    Dudes I did not have this problem. Rolling back over and scratch a little bit. Then dinner. Woof
  • Reply 12 of 40
    No issues here, 6 personal and 1 work device.
  • Reply 13 of 40

    weird wonder what they all have in common.


    on my (6s) no problems whatsoever.. as a matter of fact, most of the time I unlock the phone when I just want to wake it so I can see the audio controls.


    i have to retrain my thumb to only hit half the button.

  • Reply 14 of 40
    foggyhillfoggyhill Posts: 4,767member

    The word "some" is an anti-journalistic word and should be banned; it's called a weasel word for a reason. It's generally information free with loads of insinuation though...


    I'm make my own headline

    "Some Android phones are total pieces of shit"

    Yes, true, but.... What the hell does that really mean. 1, 40%, all of them.

    Is being a piece of crap and absolute, or a relative eval?


    I'll even something even more outrageous

    "Some SS were good decent fellow".

    Here you got the double wammy of a "Some" + a morally relative term like "decent"; I win a door prize".

    What the hell info would that express exactly!


    Well, that's thing I see now all over the god damn net.

    The kind of click baity absolute nonsense titles.

    They use the "Some Apple users have "bag of vaguely related issue which may or may not be issues at all...". ALL THE TIME


    Some is only good in a casual context, not an informative context!

  • Reply 15 of 40
    I've noticed my Touch ID on my 64gb iPhone 6 fails at times to unlock mainly when I have my phone charging. Some of my Touch ID enabled apps also won't unlock when my phone is charging. It works fine otherwise with maybe the odd failure. I love apple and own an Apple Watch but I've noticed this issue for the last couple weeks now and am curious about why it happens but I suspect it's not affecting a large group of people as most here have noted.
  • Reply 16 of 40
    apple ][apple ][ Posts: 9,233member

    No issues here that I've noticed.


    The only time that I have to sometimes repeat a Touch ID login, are when my fingers aren't 100% dry, such as after exiting a shower. The solution of course is to have dry hands and fingers before using Touch ID.:smokey:

  • Reply 17 of 40

    The actual issue is just the opposite. TouchID works too well. It is super-fast, meaning that, if I need to check the notifications, I have to either use a non-registered finger, or use the power button on the side.

    This is on the 6S Plus though.

  • Reply 18 of 40
    pscooter63pscooter63 Posts: 1,080member

    iPad Air 2 user checking in... 


    In a live performance environment, where I must put it to sleep (darkened stage), then wake it on cue with TouchId... no problems at all on the latest iOS.  Happens well inside 1.5 seconds (including the zoom effect), every time.

  • Reply 19 of 40
    lkrupp wrote: »
    No. This is not an issue. 
    LOL. I'm not having the issue, either. That's two of us. Can't be a problem. Those people should shut up.
  • Reply 20 of 40
    @AI: You have seen that some of those entries for example are related to app specific problems. Some user just forgot he had to re-activate touch id in his bank's app. Your query in the support forum is not specific enough to verify any problems related to iOS 9.1 and touch id.
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