Samsung stops shipments of 'exploding' Galaxy Note 7 phones

Posted:
in General Discussion edited August 2016
After multiple reports of the Samsung Galaxy Note 7 battery exploding during charging, the company has delayed rollout of the new "phablet" in undisclosed markets for additional quality control testing.




The delay is in response to a flurry of reports on South Korea social media showing destroyed phones as a result of an "explosion" from the battery. The Samsung statement to Reuters on the matter is terse, saying only that "shipments of the Galaxy Note 7 are being delayed due to additional tests being conducted for product quality."

Not known is what markets are affected by the delay, or how long the shipment hold will last. The U.S. and international models have slightly different hardware configurations, but identical batteries.

Initial reports on South Korea social media may point to non-Samsung USB 3 type-C cabling as the culprit. Apple has seen similar problems with faulty third-party charging accessories in the past, and a Google engineer has spent a great deal of time exposing bad USB-C products for similar reasons.




The Galaxy Note 7 was announced on Aug. 2 and started shipping to U.S. customers on Aug. 19. AT&T is currently listing short delays for the device, with a unit ordered on Aug. 31 shipping between Sept. 6 and Sept. 8. T-Mobile has similar shipment windows. Amazon is showing no hold-ups in shipping, but a similar customer receipt window.

The battery failures aren't the first issues identified by users of the Galaxy Note 7. Reviewers and YouTube examiners have noted that the Gorilla Glass 5 used for the screen of the device is significantly more susceptible to screen scratches than other smartphones, iPhone 6 included.

Gorilla Glass manufacturer Corning disagreed with the scratch test results, and called screen damage induced by testers making an effectively permanent "material transfer" from the testing apparatus to the screen.

The earlier Galaxy S6 edge phone with a curved display had significant production problems, leading to lower than expected sales. Any quality problem, even one resolved quickly, with the Galaxy Note 7 is likely to have impacts on sales, especially with the "iPhone 7" unveil event imminent.

AppleInsider has reached out to Samsung for further comment on the matter, as well for details on impacted markets and expected resumption of shipments.
«13

Comments

  • Reply 1 of 58
    gatorguygatorguy Posts: 19,818member
    ROFTL!

    Who said owning a Note 7 couldn't be a blast. 
    edited August 2016 muadibelordjohnwhorfinmwhitepscooter63Solicnocbuimacseekermknelsonpatchythepirateronn
  • Reply 2 of 58
    Sometimes rushing out shit just to see what sticks gives unintended consequences.

    In this case, a good laugh at Samsung quality control. Last year it was the pen getting stuck. This year it's screens that are easily marred/scratched and exploding batteries. All from a phone that is slower than a year old iPhone 6S.
    albegarcmwhitepscooter63nolamacguymuadibemknelsonpatchythepiratebigcalilolliver
  • Reply 3 of 58
    muadibemuadibe Posts: 128member
    "Apple has reached out"
    Apple Insider has reached out?
    cyberzombieMike Wuerthelepscooter63suddenly newton[Deleted User]
  • Reply 4 of 58
    igorskyigorsky Posts: 422member
    Samsung is doomed? Oh, wait...that's only reserved for any iPhone issues. Samsung will likely get a free pass, as usual.
    edited August 2016 albegarcmwhitenolamacguypatchythepiratebigcalijax44lolliverbaconstangjony0
  • Reply 5 of 58
    Mike WuertheleMike Wuerthele Posts: 4,108administrator
    muadibe said:
    "Apple has reached out"
    Apple Insider has reached out?
    Yep! Thanks and fixed.
  • Reply 6 of 58
    jfc1138jfc1138 Posts: 3,090member
    How could a non-Samsung cable cause the battery to overload? I could see a bad charger but a mere cable?
    [Deleted User]
  • Reply 7 of 58
    [reads thread, sees joke has already been used]
    edited August 2016 cali
  • Reply 8 of 58
    singularitysingularity Posts: 1,329member
    jfc1138 said:
    How could a non-Samsung cable cause the battery to overload? I could see a bad charger but a mere cable?
    http://appleinsider.com/articles/14/06/19/third-party-chargers-lightning-cables-reportedly-damage-iphone-power-management-ic-

    if you use a dodgy cable then you can be in a world of pain. Though if this isn't due to bad chargers/cables then its a massive shot to the foot for Samsung.
    igorskyronnjony0
  • Reply 9 of 58
    Danm!  These Note 7 phones in the picture are F'ed up.

    Samsung should have a recall before these things start burning houses down.
    cali
  • Reply 10 of 58
    jfc1138 said:
    How could a non-Samsung cable cause the battery to overload? I could see a bad charger but a mere cable?
    http://appleinsider.com/articles/14/06/19/third-party-chargers-lightning-cables-reportedly-damage-iphone-power-management-ic-

    if you use a dodgy cable then you can be in a world of pain. Though if this isn't due to bad chargers/cables then its a massive shot to the foot for Samsung.

    That's skeptical. It doesn't matter if the supply to your phone is only 1A or 100A - the charger circuitry inside the phone is what regulates the current. What "could" damage a phone would be excessive voltage (like the 5V supply rail possibly coming into contact with live AC mains voltage, due to poor isolation/construction of the charger).

    The real funny part of this is when an iPhone has a problem and a cable is suspected (like people being electrocuted - which is absolutely caused by poor insulation in the charger), the haters come out with their explanation of charging circuitry and how it's internal to the phone. But when this story for Samsung first broke, suddenly it's all in the cable and nothing to do with internal circuitry.

    Except, of course, the part where Samsung stopped production to investigate. Meaning they KNOW they have a problem.
    muadibecaliHabi_tweet[Deleted User]
  • Reply 11 of 58
    boltsfan17boltsfan17 Posts: 2,113member
    The Next Big Thing Is Here

    Exploding phones. 
    igorskyDarth Siduxcalilollivermagman1979geekmee
  • Reply 12 of 58
    Sometimes rushing out shit just to see what sticks gives unintended consequences.

    In this case, a good laugh at Samsung quality control. Last year it was the pen getting stuck. This year it's screens that are easily marred/scratched and exploding batteries. All from a phone that is slower than a year old iPhone 6S.
    Exactly, Samsung products are crap. I just read on CNET that some of the editors had her Note 7 crashed  wihle having it in her purse.
    igorskycalimagman1979
  • Reply 13 of 58
    ceek74ceek74 Posts: 323member
    Sammy did say these things were hot.  :s
    muadibecalilollivermagman1979Habi_tweet
  • Reply 14 of 58
    mtbnutmtbnut Posts: 190member
    Who cares, they charge hella fast!!!!!!!!!!!!!!
  • Reply 15 of 58
    lkrupplkrupp Posts: 6,622member
    Meh, Samsung gets a pass on stuff like this. It probably won’t even make it to c|net or the Register. Now if this were an iPhone well then we’d have a story on our hands.
    cali
  • Reply 16 of 58
    Ah, Samsung! They've been so intent on copying other companies' products, they didn't know when to stop! Even down to exploding batteries! Or, wait! Is that one of Samsung's special new features-- like that hand wave while you were eating Sloppy Joes?! It's designed to show that users can replace their own batteries... Or, can they?! OK! I should have just left my comment at one word --------> SCHADENFREUDE! <--------- ------------------------------------ P.S. It is a serious matter, in fact, especially for those affected, users and the company.
    albegarccali
  • Reply 17 of 58
    linkmanlinkman Posts: 879member
    mtbnut said:
    Who cares, they charge hella fast!!!!!!!!!!!!!!
    Therein lies the problem. Charge too quickly, heat builds up, phone explodes. Reduce the charging rate (and thus increase the charging time) like on an iPhone to be safe and all of the reviewers rip into it saying it charges too slowly.
    ration al
  • Reply 18 of 58
    jkichlinejkichline Posts: 1,319member
    This what happens when Samsung copyists have to try to translate from English to Korean to develop their "Next Big Thing" strategy... They were trying to copy Apple's "explosive" growth.
    albegarcanantksundarampatchythepiratelolliver[Deleted User]
  • Reply 19 of 58
    linkmanlinkman Posts: 879member
    Sometimes rushing out shit just to see what sticks gives unintended consequences.

    In this case, a good laugh at Samsung quality control. Last year it was the pen getting stuck. This year it's screens that are easily marred/scratched and exploding batteries. All from a phone that is slower than a year old iPhone 6S.
    Anandtech (possibly the best reviewer in the business) found that for comparable tests the Note 7 is slower than the iPhone 6, not just the 6S.

    http://www.anandtech.com/show/10559/the-samsung-galaxy-note7-s820-review/4
    lolliver[Deleted User]
  • Reply 20 of 58
    I am so glad this has never happened to Apple. :)
Sign In or Register to comment.