Marriott likely to decide on Apple Siri or Amazon Alexa for hotels later this year

Posted:
in iPhone edited March 2017
Marriott is currently testing both Apple's Siri and Amazon's Alexa at an Aloft hotel in Boston to gauge which assistant, if either, might be best for letting guests control their rooms through voice commands, a report said on Wednesday.




A decision on which direction to go could happen "as early as mid-year," according to Bloomberg. If one of the platforms is successful, Marriott will also have to decide which chains will get the technology.

At the Boston hotel, Marriott is using Echo speakers to test Alexa, and a mix of iPhones and iPads for Siri.

Apple's assistant is currently an underdog in the hotel industry, since the JW Marriott San Antonio Hill Country Resort & Spa already has Alexa installed in 10 of its 1,002 rooms, with 100 more set to go online as soon as April. A separate chain, Wynn, is aiming to equip all 4,748 rooms at its Las Vegas resort with an Echo in time for the summer, and could take the technology to other locations.

Alexa may have a few advantages, including easy skill add-ons and price. Before any bulk discounts, an Echo Dot is just $50, far cheaper than any Siri-equipped Apple product. Both the Dot and Apple devices have to be hooked up to external speakers for decent audio, but Amazon also sells the original, all-in-one Echo speaker for $180 -- still less than most Siri options.

The one area in which Apple has a definite advantage is languages. Whereas Alexa only works in English and German, Siri supports 21 languages, which could make it useful for accommodating international visitors and foreign hotel branches.

Marriott is hoping to add more options to assistants over time, such as setting automatic wake-up temperatures, or scheduling when drapes will open.

Apple's Siri-based HomeKit platform now supports a many kinds of smarthome accessories, from lights and ceiling fans through to locks, air conditioners, and thermostats. Alexa is also compatible with a wide range however, including some popular brands -- like Nest -- that don't work with HomeKit.
«13

Comments

  • Reply 1 of 44
    SpamSandwichSpamSandwich Posts: 30,994member
    Wouldn't want either one of them. Bit of a privacy concern there.
    80s_Apple_Guyeightzero
  • Reply 2 of 44
    NY1822NY1822 Posts: 597member
    Probably will boil to price, which Amazon has the clear advantage.
  • Reply 3 of 44
    macxpressmacxpress Posts: 4,823member
    NY1822 said:
    Probably will boil to price, which Amazon has the clear advantage.
    True, however that doesn't mean Apple can't give them a different price if they're going to buy 100,000+ iPads. Also, the iPad could function as other items such as in-room dining, general hotel information, amenities, etc. 
    edited March 2017 caliwatto_cobra
  • Reply 4 of 44
    SoliSoli Posts: 8,748member
    Wouldn't want either one of them. Bit of a privacy concern there.
    But your OK with all the other devices in the room with microphones? There has to be a name for that kind of irrational thinking.
    lolliver
  • Reply 5 of 44
    igorskyigorsky Posts: 422member
    Wouldn't want either one of them. Bit of a privacy concern there.
    No privacy issues with Siri as all computations are done on-device. Also I would think if you're a hotel, a device that offers support for only two languages is a non-starter.
    edited March 2017 patchythepiratecaliapple jockeylolliverwatto_cobra
  • Reply 6 of 44
    If Marriott uses Alexa, then you know only poor people stay at a Marriott. Marriott puts little value in their affluent customers.
    edredlkrupppatchythepirateawilliams87lolliverwatto_cobra
  • Reply 7 of 44
    igorsky said:
    Wouldn't want either one of them. Bit of a privacy concern there.
    No privacy issues with Siri as all computations are done on-device. Also I would think if you're a hotel, a device that offers support for only two languages is a non-starter.
    Are you sure?  I thought Siri sent your voice recording to Apple servers (in real-time), and those servers generate the response you see/hear.

    Place your phone in Airplane Mode, then try to use Siri.  It'll display, "Siri not available.  You are not connected to the Internet."
    gatorguySpamSandwichjetz
  • Reply 8 of 44
    evilutionevilution Posts: 1,352member
    They'll go for Alexa as the unit is small, cheap and can be hidden away and can actually control Hue lights if the hotel chooses to use them as well. SIRI still can't turn off scenes.

    On the day you check out of your room...
    Alexa, set an alarm for 2am.
    Alexa, set an alarm for 3am.
    Alexa, set an alarm for 4am.
    Alexa, set an alarm for 5am.
    jetzwatto_cobra
  • Reply 9 of 44
    I'm Spanish native and although I'm fluent in English I would like to speak in Spanish to the hotel room… …that desire put Alexa clearly out of range, because it only speaks English. On the other hand, Siri speaks like 35 languages. And —although privacy is not perfect in neither— I trust more Apple than Amazon.
    edredcalilolliverwatto_cobra
  • Reply 10 of 44
    boltsfan17boltsfan17 Posts: 2,160member
    evilution said:
    They'll go for Alexa as the unit is small, cheap and can be hidden away and can actually control Hue lights if the hotel chooses to use them as well. SIRI still can't turn off scenes.

    On the day you check out of your room...
    Alexa, set an alarm for 2am.
    Alexa, set an alarm for 3am.
    Alexa, set an alarm for 4am.
    Alexa, set an alarm for 5am.
    You can control Hue scenes with Siri. I use Siri every day to control my Hue lights. 
    edredcalilolliverwatto_cobra
  • Reply 11 of 44
    blastdoorblastdoor Posts: 1,908member
    It will be very interesting to see which way they go here. 

    One advantage of using an iPad (as in the new, less expensive one) is that voice isn't the only interface option, you've also got that touch screen. Even if Alexa has advantages over Siri, a voice-only interface inherently has a big disadvantage relative to a system that combines voice and touch screen. 
    slprescottlolliverwatto_cobra
  • Reply 12 of 44
    Derek98116Derek98116 Posts: 2unconfirmed, member
    We're an Apple household and own almost every device but I had to dump Siri for Alexa. 9 times out of 10 Siri won't be able to process a HomeKit command where Alexa never has trouble. The speaker on my echo Dot is actually pretty good tooNot sure why everyone claims you will also need a better external speaker.
    awilliams87
  • Reply 13 of 44
    SoliSoli Posts: 8,748member
    igorsky said:
    Wouldn't want either one of them. Bit of a privacy concern there.
    No privacy issues with Siri as all computations are done on-device. 
    1) That's not true.

    2) Being "done on-device" doesn't mean shit if the device is compromised and connected to a network. Keylogging apps are "done on-device" too.
  • Reply 14 of 44
    macxpressmacxpress Posts: 4,823member
    evilution said:
    They'll go for Alexa as the unit is small, cheap and can be hidden away and can actually control Hue lights if the hotel chooses to use them as well. SIRI still can't turn off scenes.

    On the day you check out of your room...
    Alexa, set an alarm for 2am.
    Alexa, set an alarm for 3am.
    Alexa, set an alarm for 4am.
    Alexa, set an alarm for 5am.
    You can control Hue scenes with Siri. I use Siri every day to control my Hue lights. 
    As do I...works great!
    lolliverwatto_cobra
  • Reply 15 of 44
    lkrupplkrupp Posts: 6,939member
    People steal bath towels so...
    watto_cobra
  • Reply 16 of 44
    patsupatsu Posts: 429member
    evilution said:
    They'll go for Alexa as the unit is small, cheap and can be hidden away and can actually control Hue lights if the hotel chooses to use them as well. SIRI still can't turn off scenes.

    On the day you check out of your room...
    Alexa, set an alarm for 2am.
    Alexa, set an alarm for 3am.
    Alexa, set an alarm for 4am.
    Alexa, set an alarm for 5am.
    Siri can trigger HomeKit scenes (on or off) handily.
    However, I much prefer the Control Center HomeKit controls to avoid waking up my family. 

    I'd say wait until end of the year to see Apple and Amazon's latest announcements before deciding. What's the rush ?
    cali
  • Reply 17 of 44
    eightzeroeightzero Posts: 2,307member
    Soli said:
    Wouldn't want either one of them. Bit of a privacy concern there.
    But your OK with all the other devices in the room with microphones? There has to be a name for that kind of irrational thinking.
    Disagree. This is a device *someone else owns and controls.* 

    I too would not accept this in a hotel room. This is a bad idea. Remember when the hotels got sued (and lost) for blocking wifi? Wait until guests report a security breach after staying there. Rightfully or wrongfully, these devices will be blamed and Marriott will have a yooge problem on their hands. For what advantage? I don't see anything justifying this risk.
  • Reply 18 of 44
    SoliSoli Posts: 8,748member
    eightzero said:
    Soli said:
    Wouldn't want either one of them. Bit of a privacy concern there.
    But your OK with all the other devices in the room with microphones? There has to be a name for that kind of irrational thinking.
    Disagree. This is a device *someone else owns and controls.* 

    I too would not accept this in a hotel room. This is a bad idea. Remember when the hotels got sued (and lost) for blocking wifi? Wait until guests report a security breach after staying there. Rightfully or wrongfully, these devices will be blamed and Marriott will have a yooge problem on their hands. For what advantage? I don't see anything justifying this risk.
    Again, but you're OK with all the other devices in the room with microphones "that someone else owns and controls"?
    cali
  • Reply 19 of 44
    wood1208wood1208 Posts: 1,929member
    If Marriott or any hotel chain chooses Alexia over Siri, that specific hotel chain is off my list to stay for my business or pleasure trip.
    caliwatto_cobra
  • Reply 20 of 44
    eightzeroeightzero Posts: 2,307member
    Soli said:
    eightzero said:
    Soli said:
    Wouldn't want either one of them. Bit of a privacy concern there.
    But your OK with all the other devices in the room with microphones? There has to be a name for that kind of irrational thinking.
    Disagree. This is a device *someone else owns and controls.* 

    I too would not accept this in a hotel room. This is a bad idea. Remember when the hotels got sued (and lost) for blocking wifi? Wait until guests report a security breach after staying there. Rightfully or wrongfully, these devices will be blamed and Marriott will have a yooge problem on their hands. For what advantage? I don't see anything justifying this risk.
    Again, but you're OK with all the other devices in the room with microphones "that someone else owns and controls"?
    Again, I don't go to places like that.
Sign In or Register to comment.