Apple says some 2018 iPad Pro units ship with bent chassis, not considered a defect

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  • Reply 81 of 88
    I know this is getting a lot of play...but the truth is I think it’s not as widespread as people believe it is. My 11” ipad pro is not bent. I work in the art world here in NYC, and most people i know have gotten the new pros, and not one of them has this issue. And none of the artists, photographers & videographers i follow on youtube who use the new ipad pro have a bending problem with it either.

    Not saying it ain’t real, but i think the numbers are way way lower than is being portrayed on the internet.

    And i truly believe that if someone out there gets an ipad with a slight, imperceptible bend out of the box, that they’d be able to exchnge it no problem. I’ve never once had a problem returning an Apple product for the silliest of reasons. Go into an Apple Store with a smile on your face, be pleasant but firm, and i gaurantee you’ll be walking out the door with a new ipad pro. Just open the new one in the store to be sure.  ;)




    edited December 2018
  • Reply 82 of 88
    mac_128mac_128 Posts: 3,313member
    I know this is getting a lot of play...but the truth is I think it’s not as widespread as people believe it is. My 11” ipad pro is not bent. I work in the art world here in NYC, and most people i know have gotten the new pros, and not one of them has this issue. And none of the artists, photographers & videographers i follow on youtube who use the new ipad pro have a bending problem with it either.

    Not saying it ain’t real, but i think the numbers are way way lower than is being portrayed on the internet.

    And i truly believe that if someone out there gets an ipad with a slight, imperceptible bend out of the box, that they’d be able to exchnge it no problem. I’ve never once had a problem returning an Apple product for the silliest of reasons. Go into an Apple Store with a smile on your face, be pleasant but firm, and i gaurantee you’ll be walking out the door with a new ipad pro. Just open the new one in the store to be sure.  ;)




    You’ve personally polled all of those people, or they have otherwise commented on this issue?

    Again, the fact Apple has officially aknowledged the issue says there’s a significant enough issue to address, and that’s typically no small sample.

    The fact it’s seemingly “slight and imperceptible”, may mean it goes unnoticed initially to many who have the issue. I have certainly bought things and only discovered a flaw or defect days or weeks later. It’s still early on, and outside of these forums, I’ve not really seen this reported, not to mention the distraction of the holidays and everything else going on in the world — so there’s an awareness factor as well.

    As for dealing with the Apple Store, it’s not always as easy as you claim. I’ve had some great experiences and some not so great experiences, and one problem had to get resolved when “Steve” wasn’t working.
    edited December 2018 ronn
  • Reply 83 of 88
    Denys GromadskyiDenys Gromadskyi Posts: 1unconfirmed, member
    I guess that they used compression molding to manufacture metal cases. Deformation issues always happen, if to take take out the pressed cases from molding machine before they are cooled down. So Apple decided to increase productivity of the process, but they lost in quality.
  • Reply 84 of 88
    It's been 8 years, why aren't these made out of LiquidMetal?
    This is actually a very good question. No idea.
    Usually comes down to cost, but it must not be the end-all, be-all metal it was originally thought of as.
    edited December 2018
  • Reply 85 of 88
    Mine is perfectly fine. I’ll bet the number of people who have this issue is tiny but gets blown up on the internet. Still not a good look for Apple st say no big deal. If mine was bent it would get returned immediately.
    This is why doves cry.
  • Reply 86 of 88
    official apple store replaced my bent ipad 11 and sent another one, also bent. I don’t tolerate 1 tb cellular configuration (max price for 11 inch) with bent frame. I requested a refund and they accepted.  
  • Reply 87 of 88
    Everyday I'm grateful I got the second-generation iPad Pro 12.9 inch months before this new iPad Pro.
  • Reply 88 of 88
    thttht Posts: 3,003member
    jgojcaj said:
    Everyday I'm grateful I got the second-generation iPad Pro 12.9 inch months before this new iPad Pro.
    Heh. Everyday, I’m really envious of 2018 iPad Pro users. Doing everything I can to hold out.

    Seriously though, you have a 2017 iPad Pro 12.9. You really don’t need to update for another year, unless you like to buy and sell device a lot. When the software enables more powerful workflows, that will encourage even more iPad Pro usages to update. Improving the software will be a big tent pole for increasing iPad sales.
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