Ex-Apple customer relations staffer fixes iPhone bug by switching to Android

Posted:
in iPhone
Following months of Apple failing to resolve a common iPhone notification bug, a user claiming to be ex-Apple, has fixed the issue by buying a Samsung phone.

Notifications on iPhone
Notifications on iPhone


This is true: iOS 14 has a persistent bug where it fails to show notifications. The issue affects different users in different ways -- AppleInsider, for instance, may get lock screen displays but no sound alerts, while others get nothing.

It's also true that Apple has been notified of the problem but possibly isn't getting notifications either. The issue has persisted since the launch of iOS 14 and while there are conflicting reports of different solutions or workarounds, there hasn't been a fix.

What's now claimed is that it's an ex-employee from Apple's customer relations department who has announced he or she has switched to an Android phone. As first spotted by ZDnet, regular Apple forum poster "StubbornPixie" says they've moved to a Samsung Galaxy A12.

"Just wanted to let everyone know that I finally I fixed my issue after 6 months of this nonsense," posted StubbornPixie in the support thread. "I bought a Samsung Galaxy A12 for $180. And I haven't missed a notification since. Is it the best phone ever? Nah. Is it functional? Yeah. Have I died from using it? Nah. Good enough."

"I worked for Apple for 10 years in Customer Relations out of Austin, TX," he or she added. "This is embarrassing and I just had to buy a Samsung."

As well as Apple failing to provide a fix or, so far, acknowledging the bug, there is no one consistent workaround. However, some users have had success following the standard solutions of updating to the latest version of iOS 14, restarting their phone and so on.




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Comments

  • Reply 1 of 28
    crowleycrowley Posts: 8,728member
    Heh, I had a suspicion that some of my notifications were getting lost, good to have it confirmed.
    gregoriusmITGUYINSDphonephreak
  • Reply 2 of 28
    maestro64maestro64 Posts: 5,005member
    I am not sure if I'm having this problem since long ago I turned off most of the notifications since I got tired of all dings and my lock screen filled. I get meeting and text notices and missed calls, I'm pretty sure I have not missed any.
    sdw2001hammeroftruthravnorodom
  • Reply 3 of 28
    thedbathedba Posts: 652member
    crowley said:
    Heh, I had a suspicion that some of my notifications were getting lost, good to have it confirmed.
    Huh?
    Your presumed lost notifications were confirmed by some anonymous used on ZDNet?
    williamlondonBeatsllamawatto_cobra
  • Reply 4 of 28
    This can actually fixed quite simply by a fresh install. As with all software if you do not backup regularly and then reset your device after each update you leave residual data behind and that causes the issues. It’s actually the same issue that people have with greyed out sections on update. Just remember to do a fresh backup then rest and wipe contents, although a little tiresome for large capacity devices, if you use a Mac/MacBook or pc/laptop it’s even easier as your backup contains your data too! This method is actually recommended by ALL vendors Apple Android Windows Linux no matter the software updates need fresh installs, solves the old PIC problem, sorry IT joke person in chair haha 
    williamlondongregoriusmmwhiteDogpersonwatto_cobra
  • Reply 5 of 28
    thedbathedba Posts: 652member
    This may very well be affecting some. 
    Why doesn’t it surprise me that some anonymous poster on ZDNet solved all his problems by switching to Android. That’s the place one has to visit if they want to discover how much Apple sucks. 
    I once asked contributor Ed Bott who’s blog there was titled “Ed Bott’s Microsoft Report”, how come he spent so much time writing about Apple? A little after that he retitled his blog to “The Ed Bott Report”. That was back in the Steve Ballmer years. Haven’t been there since. 
    edited May 21 lkruppwatto_cobra
  • Reply 6 of 28
    crowleycrowley Posts: 8,728member
    thedba said:
    crowley said:
    Heh, I had a suspicion that some of my notifications were getting lost, good to have it confirmed.
    Huh?
    Your presumed lost notifications were confirmed by some anonymous used on ZDNet?
    Confirmed that other users have seen similar behaviour and it's likely a problem with iOS/APNs rather than my particular iPhone, or in my head.

    That clear enough?
    muthuk_vanalingamelijahgphonephreak
  • Reply 7 of 28
    thedbathedba Posts: 652member
    crowley said:
    thedba said:
    crowley said:
    Heh, I had a suspicion that some of my notifications were getting lost, good to have it confirmed.
    Huh?
    Your presumed lost notifications were confirmed by some anonymous used on ZDNet?
    Confirmed that other users have seen similar behaviour and it's likely a problem with iOS/APNs rather than my particular iPhone, or in my head.

    That clear enough?
    No problem. I get it. 
  • Reply 8 of 28
    dysamoriadysamoria Posts: 3,429member
    This happens in iOS 12.x too. Sometimes alarms won’t chime and sometimes reminders won’t show alerts. It’s random and infrequent, but it’s definitely happening.
  • Reply 9 of 28
    dysamoriadysamoria Posts: 3,429member
    NeoMover said:
    This can actually fixed quite simply by a fresh install. As with all software if you do not backup regularly and then reset your device after each update you leave residual data behind and that causes the issues. It’s actually the same issue that people have with greyed out sections on update. Just remember to do a fresh backup then rest and wipe contents, although a little tiresome for large capacity devices, if you use a Mac/MacBook or pc/laptop it’s even easier as your backup contains your data too! This method is actually recommended by ALL vendors Apple Android Windows Linux no matter the software updates need fresh installs, solves the old PIC problem, sorry IT joke person in chair haha 
    Needing to reinstall from scratch to “fix” a bug shows that all of these systems are not maintainable. This isn’t acceptable, but tech geeks keep pushing the idea that crap like this is perfectly normal.
    elijahgviclauyycOferphonephreak
  • Reply 10 of 28
    lkrupplkrupp Posts: 9,456member
    thedba said:
    crowley said:
    Heh, I had a suspicion that some of my notifications were getting lost, good to have it confirmed.
    Huh?
    Your presumed lost notifications were confirmed by some anonymous used on ZDNet?
    Well, that’s the purpose of outlier, one-off articles like this one, especially if it involves an alleged former employee who went over to the competition. That’s clickbait in its grandest form. Now we’ll hear from all the “Apple’s QA is lacking, iOS is behind the curve, Apple has lost its way, fire Cook” crowd. 
    edited May 21 Beats
  • Reply 11 of 28
    hydrogenhydrogen Posts: 264member
    Apple : the one and only company in the world for which one customer loss makes a press headline.
    hammeroftruthBeatshcrefugeellamawatto_cobra
  • Reply 12 of 28
    ITGUYINSDITGUYINSD Posts: 286member
    lkrupp said:
    thedba said:
    crowley said:
    Heh, I had a suspicion that some of my notifications were getting lost, good to have it confirmed.
    Huh?
    Your presumed lost notifications were confirmed by some anonymous used on ZDNet?
    Well, that’s the purpose of outlier, one-off articles like this one, especially if it involves an alleged former employee who went over to the competition. That’s clickbait in its grandest form. Now we’ll hear from all the “Apple’s QA is lacking, iOS is behind the curve, Apple has lost its way, fire Cook” crowd. 
    You prefer only "Apple is Perfect" articles?  I don't see many of those, but there are plenty of posters who think they are.

    I will add that the person that bought the A12 for $180 isn't the smartest shopper.  They could have purchased a much more capable phone for the same price had they looked around a bit.  Heck, I got my A71 for $69 after trading in an old iPhone.
    edited May 21 elijahgphonephreak
  • Reply 13 of 28
    pulseimagespulseimages Posts: 420member
    Can’t say I’ve experienced this phenomenon. 
    chadbagwatto_cobra
  • Reply 14 of 28
    hammeroftruthhammeroftruth Posts: 1,084member
    dysamoria said:
    NeoMover said:
    This can actually fixed quite simply by a fresh install. As with all software if you do not backup regularly and then reset your device after each update you leave residual data behind and that causes the issues. It’s actually the same issue that people have with greyed out sections on update. Just remember to do a fresh backup then rest and wipe contents, although a little tiresome for large capacity devices, if you use a Mac/MacBook or pc/laptop it’s even easier as your backup contains your data too! This method is actually recommended by ALL vendors Apple Android Windows Linux no matter the software updates need fresh installs, solves the old PIC problem, sorry IT joke person in chair haha 
    Needing to reinstall from scratch to “fix” a bug shows that all of these systems are not maintainable. This isn’t acceptable, but tech geeks keep pushing the idea that crap like this is perfectly normal.
    It’s been normal since iOS 7. 

    The OS has been notorious in creating issues system wide and as a little fu, resides in the backup. 

    The mantra from Apple has always been since  iOS 7 to erase all content and settings and setup as new and NOT restore from your backup. Only sync the things you have setup to sync from iCloud, but very few people do that because it’s a chore and they lose their SMS messages and logins for all the third party apps they have. This is whenever you have issues that originate from the OS. 

    edited May 21 muthuk_vanalingam
  • Reply 15 of 28
    BeatsBeats Posts: 2,527member
    Like millennials say “weird flex”. Seems like a premeditated article from this “ex-Apple” person. Why would you complain about a bug and then switch to a platform with 99% malware, more bugs and fragmentation? Over ONE small bug.

    With that said. Apple should fix this.
    hcrefugeeOfer
  • Reply 16 of 28
    Why is this news?!  So a user switches.  Big deal. I am sure you could equally run a story about a user switching from Android to Apple because if some issue.  How about just running the article about the core issue of the product not working with some real analysis about the amount of people impacted or hitting the Apple forums?
  • Reply 17 of 28
    sdw2001sdw2001 Posts: 17,671member
    I find it hard to believe that it’s such a big problem this person had to switch phones. Seems like an attention ploy to me.  
    hcrefugee
  • Reply 18 of 28
    elijahgelijahg Posts: 2,314member
    dysamoria said:
    NeoMover said:
    This can actually fixed quite simply by a fresh install. As with all software if you do not backup regularly and then reset your device after each update you leave residual data behind and that causes the issues. It’s actually the same issue that people have with greyed out sections on update. Just remember to do a fresh backup then rest and wipe contents, although a little tiresome for large capacity devices, if you use a Mac/MacBook or pc/laptop it’s even easier as your backup contains your data too! This method is actually recommended by ALL vendors Apple Android Windows Linux no matter the software updates need fresh installs, solves the old PIC problem, sorry IT joke person in chair haha 
    Needing to reinstall from scratch to “fix” a bug shows that all of these systems are not maintainable. This isn’t acceptable, but tech geeks keep pushing the idea that crap like this is perfectly normal.
    Similar to the bug where GPS workout data was missing, Apple's solution was to erase and restore. That is not a reasonable solution. And yes, the unmaintainability is caused by software bloat and bad code commenting practises usually by someone who has since left. If Apple is at a stage whereby they can't fix bugs because they can't find them in the code, they need to strip out some of the bloat. Another Snow Leopard would be good, as would "it'd done when it's done" releases rather than "it has to be done by X".
    Oferphonephreak
  • Reply 19 of 28
    elijahgelijahg Posts: 2,314member
    dysamoria said:
    NeoMover said:
    This can actually fixed quite simply by a fresh install. As with all software if you do not backup regularly and then reset your device after each update you leave residual data behind and that causes the issues. It’s actually the same issue that people have with greyed out sections on update. Just remember to do a fresh backup then rest and wipe contents, although a little tiresome for large capacity devices, if you use a Mac/MacBook or pc/laptop it’s even easier as your backup contains your data too! This method is actually recommended by ALL vendors Apple Android Windows Linux no matter the software updates need fresh installs, solves the old PIC problem, sorry IT joke person in chair haha 
    Needing to reinstall from scratch to “fix” a bug shows that all of these systems are not maintainable. This isn’t acceptable, but tech geeks keep pushing the idea that crap like this is perfectly normal.
    It’s been normal since iOS 7. 

    The OS has been notorious in creating issues system wide and as a little fu, resides in the backup. 

    The mantra from Apple has always been since  iOS 7 to erase all content and settings and setup as new and NOT restore from your backup. Only sync the things you have setup to sync from iCloud, but very few people do that because it’s a chore and they lose their SMS messages and logins for all the third party apps they have. This is whenever you have issues that originate from the OS. 

    Apple should add the ability to selectively restore items from backups. This is a big issue with closed systems like iOS and iCloud, it's great when it works but when it doesn't the only option is to start afresh. I used to backup to my Mac, remove all the junk in it with a third party app and restore it back to the phone, until Apple started mandating encryption of backups. There's tons of unnecessary stuff in the backups: temporary files, internal settings, caches, logs, all sorts. It's corruption in these hidden files that end up causing the same issues again after a restore.
    edited May 21
  • Reply 20 of 28

    >>>The mantra from Apple has always been since  iOS 7 to erase all content and settings and setup as new and NOT restore from your backup. Only sync the things you have setup to sync from iCloud, but very few people do that because it’s a chore and they lose their SMS messages and logins for all the third party apps they have. This is whenever you have issues that originate from the OS. 

        >>>Apple should add the ability to selectively restore items from backups. This is a big issue with closed systems like iOS and iCloud, it's great when it works but    when it doesn't the only option is to start afresh. I used to backup to my Mac, remove all the junk in it with a third party app and restore it back to the phone, until Apple started mandating encryption of backups. There's tons of unnecessary stuff in the backups: temporary files, internal settings, caches, logs, all sorts. It's corruption in these hidden files that end up causing the same issues again after a restore.
    With the addition of messages to iCloud we can now selectively sync back into a fresh install nearly everything we need including text messages.  It's slow but works, have done it a couple of times for friends.  

    The only thing I can think of that can't be synced back are some Apps that store their data internally, and I hope those are fewer these days.
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