Server problems spoil Apple's iPhone 3G launch

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Comments

  • Reply 21 of 127
    dagamer34dagamer34 Posts: 494member
    Gee... sounds like Blizzard launching World of Warcraft back in 04.
  • Reply 22 of 127
    joedrcjoedrc Posts: 86member
    Quote:
    Originally Posted by DimMok View Post


    They should released 2.0 to existing users first...why did they wait. More importantly why didnt they realize this could happen.

    Im soooo pissed.



    My iPhone is dead....and I cant make any calls.



    Who is up for a little something from Apple to compensate us.



    Some free apps would be nice (the ones that actually cost money)
  • Reply 23 of 127
    stashmanstashman Posts: 90member
    Fingers crossed my iPhone will finally start working after being bricked for 5 hours!
  • Reply 24 of 127
    bageljoeybageljoey Posts: 2,004member
    Quote:
    Originally Posted by applefrenzy View Post


    I don't believe this for a second. Since Apple controls the whole process and knows exactly how many stores would be selling the 3G phone and how many activations will be occurring at each store, they would have known exactly the anticipated load. I think the reason for the screw up lies elsewhere and Apple is hiding behind the "unanticipated demand" cover story.



    I agree. It is impossible to believe that Apple didn't realize they would have this volume of people accessing iTunes this morning. Having the iPhone version 1 update officially go live at the same time is unconscionable.* Granted, there is a bit of hindsight here, but really--they seem to have been asking for this black eye.



    *OK, unconscionable is probably the wrong word. How about idiotic? lame brained? Ballmeresque?
  • Reply 25 of 127
    chriskeochriskeo Posts: 20member
    Quote:
    Originally Posted by DimMok View Post


    They should released 2.0 to existing users first...why did they wait. More importantly why didnt they realize this could happen.

    Im soooo pissed.



    My iPhone is dead....and I cant make any calls.



    Who is up for a little something from Apple to compensate us.



    They actually released the update yesterday for edge iphone users, but ipod touch users could not use it because we would have to wait until today and pay $9.99 for it, but now apple has completely shut down there update servers and iTunes tells me that 1.1.4 is the current verison when i try to update
  • Reply 26 of 127
    bowserbowser Posts: 89member
    Quote:
    Originally Posted by DimMok View Post


    They should released 2.0 to existing users first...why did they wait. More importantly why didnt they realize this could happen.

    Im soooo pissed.



    My iPhone is dead....and I cant make any calls.



    I can't understand why anyone would wait in line overnight or longer to get a new iPhone. Don't get me wrong... I'm a tremendous Apple fan and supporter; I've been using Macs and Apple products (software and hardware) for 15 years. I never hesitate to retaliate when people talk trash about Apple or my trusty Mac. And I've had excellent performance and longevity from every Apple product I've ever owned. I still have an iMac G5 that's 4 years old, running strong and working great as an iTunes and iPhoto server, and for doing Photoshop work, etc. (I don't have a UB version of PS).



    But still, why would anyone put themselves through what these people are going through... I just don't understand the earlier adopter mentality. I'd rather wait 'til the rush is over and things are proven.





    Quote:
    Originally Posted by DimMok View Post


    Who is up for a little something from Apple to compensate us.



    Oh, the sense of entitlement that some people have, the idea that Apple owes them something if the slightest smudge or smear appears on their new piece of finger-crack... I guess it's a side effect of the sleep deprivation and exposure from spending dozens of hours in line waiting to get it.



    It's a PHONE people!!! Get over it!!! It's not the new messiah, it's not the solution to World Peace or the end to World Poverty And Hunger... It's simply an electronic tool for getting things done. If you're buying it because you want to look cool and impress your friends, you really need to rethink your life.



    Quote:
    Originally Posted by bloggerblog View Post


    2008 is the year when Apple F**ked up virtually everything, from delivering less iPhone features than expected, to Mobile-Me launch problems, to major Leopard 10.5.3 problems, to the embarrassing ongoing Leopard Server problems, and now to this iTunes overload problem during their big iPhone release.



    I don't know what's going on,



    No, you sure as h*ll don't... obviously your a PC/Windoze troll who needs to get a life. I've used all the products you mentioned here and haven't had so much as a single issue.



    Quote:
    Originally Posted by bloggerblog View Post


    but since Apple has gotten into the iPhone market their Macs and their Quality Control has taken a stupendous hit. Gosh I don't remember Microsoft having that much bad-luck all at once!



    Yep, just a no-life stupid Windoze troll... you don't remember Microsoft having such bad luck? I guess you never heard of Windows Vista? What cave have you been living in? Oh, I'm sorry... you probably missed it because you've spent the last 18 mos. hand-jobbing yourself on bad internet porn...
  • Reply 27 of 127
    I was hesitent to move to 2.0 until just before the article here warned users to wait. It was too late to stop it and then it went straight to activation and had no hang ups at all! Yea!
  • Reply 28 of 127
    nceencee Posts: 857member
    Quote:
    Originally Posted by jono95 View Post


    Same here!

    I've been trying to update my iTouch for 6 hours now and sometimes it tells me that i can't connect to the iTunes store for an unknown error, others its a problem with my network. But at the moment it is saying that 1.1.4 is the current software and i'm not even getting the error message.

    I think maybe i and other people should try not to constantly click on "check for update", as this may slow the process down even further.

    I still think it's terrible that everything is run on the same server!!!!



    Jono



    Hell, at least your at that point. I still can't plug my iPod Touch into my Mac without it locking up (after iTunes launches)!



    Skip
  • Reply 28 of 127
    Predicting network traffic isn't the only part of surviving this sort of thing. All it takes is some unexpected hardware failures, or other odd variables coming into play -- a very real issue when scaling to something like this, a scenario with demands quite unlike what was known before -- and everything can start to fall apart. I'll wager this is what happened in the background at Apple.



    This is why I didn't go to get an iPhone today. There was bound to be some kind of trouble or another, while people who walk in later this weekend, or next week, are probably going to have a great experience. Apple just needs some time to sort everything out.



    I am surprised that they launched everything simultaneously though. That was just asking for trouble. At least they should have made 2.0 available a day or two prior to balance the load. I'll wager, though, that this was a corporate decision. The only likely alternative would have been to make 2.0 available after the launch. I imagine Apple wanted the 2.0 experience to be known only on the launch date of the new iPhone.



    That they did it all at once, though... it makes me think they did have a pretty solid system in place. It is more likely that some unexpected developments brought about this trouble than a simple lack of planning on Apple's part.
  • Reply 30 of 127
    So how big is this thread going to get with privileged people complaining.



    Apple sured screwed up your life and wasted your time. I hope they find away to compensate you. Your wounds need the soothing touch of a refund or a credit or a spaghetti dinner made by steve.



    I mean really. How dare they not be able to handle the request of 2 million people at the same time. And then make you wait before you can run your mouth or play business. I mean, they should have known that this was going to happen. They did it on purpose. I think they just want your money.



    Shame on Apple. Shame on them!
  • Reply 31 of 127
    guinnessguinness Posts: 473member
    Apple and AT&T have to be taken to task for this, Apple moreso, because they messed up MobileMe as well.



    They both learned nothing from last year, Apple talks big, but they should've put their profits into buying more activation servers, either that, or people are simply going to have to put up with it (which will be the case). I wonder if they'll get it right, next year.
  • Reply 32 of 127
    Quote:
    Originally Posted by bloggerblog View Post


    2008 is the year when Apple F**ked up virtually everything, from delivering less iPhone features than expected, to Mobile-Me launch problems, to major Leopard 10.5.3 problems, to the embarrassing ongoing Leopard Server problems, and now to this iTunes overload problem during their big iPhone release.



    I don't know what's going on, but since Apple has gotten into the iPhone market their Macs and their Quality Control has taken a stupendous hit. Gosh I don't remember Microsoft having that much bad-luck all at once!



    I really have to laugh about all the iDisaster and iDoom posts. This launch is so huge that Apple could not have accurately tested its infrastructure to handle the load. I'm sure they had estimates and did a lot of forecasting but actually knowing how the system and process will perform under extreme conditions is a different story.



    I understand that not having access to paid services such as MobileMe and your awesome new iPhone is frustrating but I think some patients and understanding are in order. And there is no way that Apple's mistakes can be compared to Microsoft's blunders. I wanted to update my iPod Touch but was unable to because of all the server issues. Its a bummer but nothing to get angry about. I'll just try later tonight or tomorrow.



    And let the flaming begin...
  • Reply 32 of 127
    .:r2thet.:r2thet Posts: 41member
    Quote:
    Originally Posted by parky View Post


    Glad I did my iPhone 2.0 upgrade yesterday when the sneaky link was posted.

    I managed to download the updater and do the install and activation in minutes.

    It is the same build as well so looks like it was the correct link.

    I have been playing Super Monkey Ball and the ace Bejewelled 2 which is just stunning.

    The Push mail servers only just appear to have come to life and you can now access the new Web Apps at www.me.com even though the www.mac.com still says they are down!



    If you got it yesterday you do not have the correct 2.0 software. The upgrade we all did covertly yesterday turns out to be for 3G only. You will need to restore through iTunes to get the real update. The correct update makes the 1rst generation iPhone much zippier than the 3G version.
  • Reply 34 of 127
    bloggerblogbloggerblog Posts: 2,462member
    Quote:
    Originally Posted by Bowser View Post


    Yep, just a no-life stupid Windoze troll...



    Hey! Chillout, that was very inappropriate. FYI I've been an Apple user since 1980.
  • Reply 35 of 127
    Quote:
    Originally Posted by Kasper View Post


    Attribute it to what? This is pretty much a fact. Apple has to protect its partner, AT&T, which is paying Apple more than the $199 and $299 subsidized prices. Yes, you're right in that, given informed analyst speculation on how Apple's iPhone 3G agreement is set up with AT&T, it's AT&T that stands to loose the most if the new phones are unlocked and imported overseas. But Apple has a moral and contractual obligation to help prevent this from happening.



    K



    You're the man, Kasper, but I've never seen anywhere that it was Apple's decision to mandate in-store activation.



    But if you say it's so, then maybe it is...
  • Reply 36 of 127
    samabsamab Posts: 1,953member
    Quote:
    Originally Posted by skottichan View Post


    How about the $1 Billion 360 red ring of death?



    I am afraid that Apple has followed Microsoft's idiotic path on that one.



    Microsoft tried to save "tens" of millions of dollars by designing the chipset themselves (which they have no expertise in) --- cost them a billion dollars in the long run.



    Apple just bought a chipset company (mainly for their engineers) --- I can just see them trying to save "ten" of millions of dollars by designing the chipset themselves.
  • Reply 37 of 127
    .:r2thet.:r2thet Posts: 41member
    Quote:
    Originally Posted by kjgienapp View Post


    I really have to laugh about all the iDisaster and iDoom posts. This launch is so huge that Apple could not have accurately tested its infrastructure to handle the load. I'm sure they had estimates and did a lot of forecasting but actually knowing how the system and process will perform under extreme conditions is a different story.



    Apple screwed the pooch on this one, plain and simple. There is no reason to simultaneously release an upgrade for 1rst generation iPhone/iPodTouch owners along with the roll-out of the 3G iPhone. Their servers could barely handle this last year and that was with a few hundred thousand people that bought iPhones that first weekend. Now they have millions in circulation and they were hoping for a similar, though slightly reduced, weekend of sales for the 3G. That doesn't even take the iPodTouch people into account. Now Apple is getting skewered in the press as having "software" problems even though it is a server problem. Just piss-poor planning. No need to be an Apple-apologist on this one. They screwed up big time!
  • Reply 38 of 127
    Picked up mine about 8:45am Pacific time today from ATT. ATT rep at the store told me we'd have to activate it at home using iTunes. I let my phone sit connected to iTunes for about an hour and it finally managed to activate itself. It seems if you just leave it alone, it will continuously try to activate itself provided you don't lick OK on the error message (seemed that way to me anyway).



    Though the iTunes store seems to be a bit slow still (trying to purchase apps, login, etc).
  • Reply 39 of 127
    Is anyone having any trouble with moving mail to other mailboxes.

    Whenever I try to move mail into another mailbox I get a message box saying the message couldn't be moved.

    I'm using Yahoo mail. I could move messages prior to updating to 2.0, and mass moving of messages is a new feature.

    What's happening here?
  • Reply 40 of 127
    jdginkyjdginky Posts: 3member
    I have been purchasing Apple products since 1991. My first Mac was a Classic. I purchased a new iMac when they were recently refreshed. I received two faulty iMacs in a row that I had to return and the third I had to reinstall the OS before it worked correctly. My iPhone 1.0 is only seven months old and is already having battery problems. Today's release of iPhone 2.0 has been a failure to say the least. My concern is that this may be Apple's new way of operating and it reminds me too much of many of the Windows compatible products. Just thinking out loud.
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