Google struggling to support angry Nexus One buyers

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  • Reply 21 of 211
    eriamjheriamjh Posts: 1,822member
    Quote:
    Originally Posted by joguide View Post


    Think of the Matrix.



    As Morpheus said, "Welcome... to the real world."



    How's it feel, Google?
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  • Reply 22 of 211
    postulantpostulant Posts: 1,272member
    Quote:
    Originally Posted by extremeskater View Post


    If you stood in line for the first iPhone more then your money mangement skills needed improvement. Your medication needed adjustment. I'm sure that EDGE network speed at the time was great to work with.......



    What's wrong with standing in line?
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  • Reply 23 of 211
    MacPromacpro Posts: 19,873member
    I have to chuckle a wee bit regarding Google support. Only this morning I was trying to get some info on SOAP API Keys. Ok no problem they were discontinued a long time ago ... my bad, but Google's page regarding this was amazingly blunt. I hope they are a little less so with their phone customers ... check this out for a laugh http://googlerankings.com/what_is_this.html
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  • Reply 24 of 211
    mactelmactel Posts: 1,275member
    They'll learn from their mistakes and improve as all companies do. Unfortunately by then it will be too late.
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  • Reply 25 of 211
    orlandoorlando Posts: 601member
    Does Prince McLean have to attack Microsoft in every article he writes?
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  • Reply 26 of 211
    MacPromacpro Posts: 19,873member
    Quote:
    Originally Posted by OC4Theo View Post


    The worst is yet to come. These fools are about to find out that when there is no one incharge, there is no support.

    Yes, welcome to real world of "anyone can make a smartphone"



    Thanks, Apple. We are standing firm with you!



    For sure. I can attest to the level of Apple iPhone support. Our first iPhone had issues week one. We called late afternoon EST and the next morning we had a replacement with return paid shipping box for the one we purchased. The phone was a loaner - ours was returned a few days later working perfectly and again prepaid shipping for the loaner's return.. This was when iPhones were in short supply yet Apple obviously kept a pile back as loaners for such events. Impressive!
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  • Reply 27 of 211
    Quote:
    Originally Posted by Postulant View Post


    What's wrong with standing in line?



    Nothing is wrong with standing in line. What wrong is anyone that knows anything about technology knows early adopters are fools that like to give away their money. Its very hard to argue that point in this case seeing the 4gb iPhone was dropped soon afterwards and the 8gb iPhone had a 200.00 price drop.



    iPhone 3Gs users paid 199.00 compared to 599.00 for a phone that is far superior compared to the gen1 model. And the only downside is they weren't the first on their block to have an iPhone.



    When it comes to technology any early adopter might as well have sucker stamped on their forehead.
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  • Reply 28 of 211
    ezduzitezduzit Posts: 158member
    people think that the apps are the greatest thing that is propelling apple. well, now the real strength is coming out. customer support and knowledgeable employees.



    msft found that out and now its googles time. it took apple a decade to put those retail stores into play and everybody is trying to copy them. sony, msft, at&t, rimm, vrzn and who knows who else. they are all tilting at windmills.



    i can't think of another company, close to the size of apple, that has such competent and helpful support.
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  • Reply 29 of 211
    MacPromacpro Posts: 19,873member
    Quote:
    Originally Posted by extremeskater View Post


    Nothing is wrong with standing in line. What wrong is anyone that knows anything about technology knows early adopters are fools that like to give away their money. Its very hard to argue that point in this case seeing the 4gb iPhone was dropped soon afterwards and the 8gb iPhone had a 200.00 price drop.



    iPhone 3Gs users paid 199.00 compared to 599.00 for a phone that is far superior compared to the gen1 model. And the only downside is they weren't the first on their block to have an iPhone.



    When it comes to technology any early adopter might as well have sucker stamped on their forehead.



    So, let me get this right. You advise nobody ever buys a new product from well in this example, Apple... then we all wait and wait ... and ... mmmm.. I see a snag I think ... perhaps version 2 might not appear for folks like you?
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  • Reply 30 of 211
    Quote:
    Originally Posted by cliphord View Post


    How's it feel, Google?







    I first heard that news on NPR this morning on the way to work. Google has a history of supporting renewable energy projects through philanthropic means, so this probably doesn't belong in the "Evil Empire" category like most Google actions.



    According to one of their spokespeople, Google wants to be able to purchase renewable energy in bulk to off-set its massive energy consumption.



    True. But they're also taking advantage of a massively inefficient (and underpriced, at the moment) market for offsets from RECs. Nothing wrong with that, as a profit-making business that wants to get into renewable energy.



    However, if they were really serious about 'supporting' renewable energy, perhaps they will actually invest in generation than just trading what is already generated by someone else. For a company with nearly $200B in market cap, that would be putting their money where their values claim to be!
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  • Reply 31 of 211
    sheffsheff Posts: 1,407member
    I posted earlier about fear of something like this in the announced slate tablet from HP. I did not expect this out of Google though. From what I heard from Nexus's announcement I got the impression that HTC would do all the hardware support, while Google would handle the software. It is a bit silly no having any phone support, and I'm surprised no one at Google thought of this.



    This shows how well thought out the original iPhone concept was, and proving that it is still ahead of the competition. Hardware upgrades are not everything, iPod competitors learned this the hard way and now iPhone competitors are learning it too.
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  • Reply 32 of 211
    Quote:
    Originally Posted by digitalclips View Post


    So, let me get this right. You advise nobody ever buys a new product from well in this example, Apple... then we all wait and wait ... and ... mmmm.. I see a snag I think ... perhaps version 2 might not appear for folks like you?



    Hah, but you're being too logical. Give up.
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  • Reply 33 of 211
    Quote:
    Originally Posted by digitalclips View Post


    So, let me get this right. You advise nobody ever buys a new product from well in this example, Apple... then we all wait and wait ... and ... mmmm.. I see a snag I think ... perhaps version 2 might not appear for folks like you?



    Its their money people can buy anything they want. If a second generation never appears then the first wasn't worth having.



    I know people that spent 10,000 on pioneer plasma tvs when they first came out. Hard to sayt that doesnt'sound foolish. Early technology adopters are nothing more then people that feel the need to be the first on their block. A educated consumer waits for the bugs to be worked out and the price to drop.



    Its hard to argue paying less for a better product.
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  • Reply 34 of 211
    Quote:
    Originally Posted by anantksundaram View Post


    Hah, but you're being too logical. Give up.



    Yeah right. Paying more for less is logical.



    Funny the New York Times seems to think early adopters were pissed. That must be you in the picture.



    http://www.nytimes.com/2007/09/07/te...y/07apple.html
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  • Reply 35 of 211
    sheffsheff Posts: 1,407member
    Quote:
    Originally Posted by extremeskater View Post


    A educated consumer waits for the bugs to be worked out and the price to drop.



    Its hard to argue paying less for a better product.



    If you want to be ahead of the curve you need to pay for this. These are not unwise consumers, they make a concious decision to pay more to have what they want. A lot of early adopters later review the products they bought, either for money or for their friends and family. Those who want the best deal will wait, and those who want the latest will have to pay.
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  • Reply 36 of 211
    MacPromacpro Posts: 19,873member
    Quote:
    Originally Posted by extremeskater View Post


    Its their money people can buy anything they want. If a second generation never appears then the first wasn't worth having.



    I know people that spent 10,000 on pioneer plasma tvs when they first came out. Hard to sayt that doesnt'sound foolish. Early technology adopters are nothing more then people that feel the need to be the first on their block. A educated consumer waits for the bugs to be worked out and the price to drop.



    Its hard to argue paying less for a better product.



    You are 100% right that but ONLY if a ton of people already took the risk of going for the first versions! If they all took your advice there is no cheaper version to come ... try real hard to think it through ...
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  • Reply 37 of 211
    I actually had a very similar issue with Apple and AT&T when the original iPhone first debuted. I was on day 10 and my touchscreen lost sensitivity in the middle section. Brought it back to Apple for a new iPhone. They told me all I had to do was sync it back up in iTunes and I'd be back up and running. 10 hours I spent on the phone being transferred back and forth between Apple and AT&T trying to get my new replacement iPhone activated. I'd explain the situation over and over each time I was transferred. In the end, I had to lose my number I had transferred over from Verizon and they created a new account for me. It was ridiculous! but in the end I was happy to finally have my iPhone usable again and I actually love the number they gave me.
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  • Reply 38 of 211
    Quote:
    Originally Posted by digitalclips View Post


    You are 100% right that but ONLY if a ton of people already took the risk of going for the first versions! If they all took your advice there is no cheaper version to come ... try real hard to think it through ...



    I see that you're trying again..... you have more faith in human nature than most most of us....
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  • Reply 39 of 211
    Quote:
    Originally Posted by sheff View Post


    If you want to be ahead of the curve you need to pay for this. These are not unwise consumers, they make a concious decision to pay more to have what they want. A lot of early adopters later review the products they bought, either for money or for their friends and family. Those who want the best deal will wait, and those who want the latest will have to pay.



    No really they are unwise consumers. But thats okay they make things better for us.
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  • Reply 40 of 211
    Quote:
    Originally Posted by digitalclips View Post


    You are 100% right that but ONLY if a ton of people already took the risk of going for the first versions! If they all took your advice there is no cheaper version to come ... try real hard to think it through ...



    You are right. We are very lucky to have consumers like anantksundaram. That way you and I can buy a far better product as a far better price.
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