A public reluctant to use Apple Pay is being enticed by the Apple Card
Apple Card is a highly-attractive proposition for existing iPhone owners, and even those users reluctant to use a digital payments service are having second thoughts now that there the Apple Card, suggests a new survey.
Apple CEO Tim Cook introducing Apple Card
Apple's foray into financial services, announced on Monday, could have a considerable audience of potential users in its existing iPhone customer base. Apple Card, which primarily operates on an iPhone and via Apple Pay, is apparently popular with iPhone owners, the primary target audience for the service.
A survey by Business Insider of 1,022 iPhone users asking if they were interested in applying for an Apple Card had 42 percent of respondents claiming they were "extremely interested, with another 17 percent being "very interested," and 13 percent "interested." The vast majority advised some level of interest, with only 15 percent admitting to not being interested in Apple Card at all.
The high amount of interest, especially on the more positive end of the scale, indicates Apple Card is an appealing prospect to its target audience.
In another question asking if users would be more likely to pay with a mobile payment system if they had Apple Card, similar positive results were revealed. 49 percent said they would be "much more likely" to use functions like Apple Pay, while 20 percent were "somewhat more likely," and 11 percent "a little more likely."
Just 13 percent claimed they would be "no more likely" to use Apple Pay if they had Apple Card, and 7 percent admitted they were not interested in Apple Pay at all.
As customers signing up to Apple Card would be able to use it via Apple Pay on the same day as being accepted without having to wait for the physical card component, it is expected Apple Card will help boost Apple Pay usage over time.
In terms of what customers find attractive in Apple Card, 31 percent felt the lack of fees was the best feature. As announced on Monday, there will not be any late, annual, international, or overlimit fees for the card, nor penalty interest for going over spending limits.
Tiered rewards is also an important element to 23 percent of those surveyed, with a further 9 percent singling out the Daily Cash rewards redemption. Customers will be provided a percentage of their purchases to an Apple Pay Cash account every day, which can be used to pay off balances or used for other transactions.
The physical card supplied to customers is also quite popular, with 18 percent finding it to be the most attractive feature. The card will be unusual in that it will be made from titanium, have no visible card number, CVV security code, expiration date, nor signature.
Despite the deep integration with the Wallet app, the management features of the card are less of a selling point than first thought. Only 7 percent thought the card's privacy and security features were the most important part, while 4 percent considered the automatic categorization of purchases for easier tracking was the best feature.
Produced in partnership with Goldman Sachs, Apple will be making Apple Card available to qualified customers in the United States this summer. A rollout to other countries is also planned for after the US launch.
Apple CEO Tim Cook introducing Apple Card
Apple's foray into financial services, announced on Monday, could have a considerable audience of potential users in its existing iPhone customer base. Apple Card, which primarily operates on an iPhone and via Apple Pay, is apparently popular with iPhone owners, the primary target audience for the service.
A survey by Business Insider of 1,022 iPhone users asking if they were interested in applying for an Apple Card had 42 percent of respondents claiming they were "extremely interested, with another 17 percent being "very interested," and 13 percent "interested." The vast majority advised some level of interest, with only 15 percent admitting to not being interested in Apple Card at all.
The high amount of interest, especially on the more positive end of the scale, indicates Apple Card is an appealing prospect to its target audience.
In another question asking if users would be more likely to pay with a mobile payment system if they had Apple Card, similar positive results were revealed. 49 percent said they would be "much more likely" to use functions like Apple Pay, while 20 percent were "somewhat more likely," and 11 percent "a little more likely."
Just 13 percent claimed they would be "no more likely" to use Apple Pay if they had Apple Card, and 7 percent admitted they were not interested in Apple Pay at all.
As customers signing up to Apple Card would be able to use it via Apple Pay on the same day as being accepted without having to wait for the physical card component, it is expected Apple Card will help boost Apple Pay usage over time.
In terms of what customers find attractive in Apple Card, 31 percent felt the lack of fees was the best feature. As announced on Monday, there will not be any late, annual, international, or overlimit fees for the card, nor penalty interest for going over spending limits.
Tiered rewards is also an important element to 23 percent of those surveyed, with a further 9 percent singling out the Daily Cash rewards redemption. Customers will be provided a percentage of their purchases to an Apple Pay Cash account every day, which can be used to pay off balances or used for other transactions.
The physical card supplied to customers is also quite popular, with 18 percent finding it to be the most attractive feature. The card will be unusual in that it will be made from titanium, have no visible card number, CVV security code, expiration date, nor signature.
Despite the deep integration with the Wallet app, the management features of the card are less of a selling point than first thought. Only 7 percent thought the card's privacy and security features were the most important part, while 4 percent considered the automatic categorization of purchases for easier tracking was the best feature.
Produced in partnership with Goldman Sachs, Apple will be making Apple Card available to qualified customers in the United States this summer. A rollout to other countries is also planned for after the US launch.
Comments
Apple has a mountain to climb.
... She probably won't be convinced till her kids start using it and she looks old fashioned and foolish.
I’ll get one immediately when I can. It ticks all the boxes for me.
I for one, love Apple Pay. Weirdly, all my hipster co-workers (all of whom are iPhone users) think Apple Pay is "for old people". I don't get it.
I wish I had kept track of how many times the person behind the counter exclaimed something to the effect "I didn't even know our system did that!". It is becoming less frequent though. It will catch on eventually. Like Steve said "death will take care of that.".
I have a feeling it's because of the legacy tech that Apple Pay has been shoehorned into. because within those systems Apple Pay is still "run as a 'card'", the system still requires the previously requisite signature or passcode. Those systems aren't smart enough/haven't/can't be/en updated by manufacturers to go "oh this is Apple Pay, we can pass on a PIN", so we still have to do it.
Maybe someone has more insider knowledge of how these things work?
People probably just think if you don't have to enter a PIN or sign, it's less secure...
I still see POS terminals in use that don't take Apple Pay or any NFC payment system and most terminals that do, don't have the feature properly marked ahead of time. The best POS terminals have the payment types allowed on their "home" screen so you know while your items are being processed whether you can use Apple Pay or not. It makes me mad when I have to ask and they say it can be used but they haven't even put a sticker (which they can get from Apple for free) on their stupid terminal to inform buyers.