Apple really messed up order and maybe my credit
The whole buying process of my first Apple started off well, but just when things were looking like smooth sailing, Apple screwed it up. I talked to a customer service rep about a week ago about ordering a 12" PB that was supposed to be billed on or after Dec. 20th. This month I?ve put ALOT of money on my credit card and didn't want to get in any credit troubles, so I wanted to put it on my next pay period. At the time, the customer service rep ensured me that my credit card would be billed on or after the 20th, the start of my next credit card period. I must have stressed this 15 times during our conversation. Apple processes the credit card transaction right before the product is shipped. Time went past and I was curious to see how the whole process was going, so I called them today. It appears that it is in the shipping process! The new customer rep told me that he could do nothing about it. So after I stressed to Apple that I wanted it billed on or after Dec. 20th, they go on and ship it before that date. And since my product is custom configured, I cannot return it. In the end, this could end up giving me horrible credit. I feel that I should deserve something from Apple for their mistake. What do you think?
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The whole buying process of my first Apple started off well, but just when things were looking like smooth sailing, Apple screwed it up. I talked to a customer service rep about a week ago about ordering a 12" PB that was supposed to be billed on or after Dec. 20th. This month I?ve put ALOT of money on my credit card and didn't want to get in any credit troubles, so I wanted to put it on my next pay period. At the time, the customer service rep ensured me that my credit card would be billed on or after the 20th, the start of my next credit card period. I must have stressed this 15 times during our conversation. Apple processes the credit card transaction right before the product is shipped. Time went past and I was curious to see how the whole process was going, so I called them today. It appears that it is in the shipping process! The new customer rep told me that he could do nothing about it. So after I stressed to Apple that I wanted it billed on or after Dec. 20th, they go on and ship it before that date. And since my product is custom configured, I cannot return it. In the end, this could end up giving me horrible credit. I feel that I should deserve something from Apple for their mistake. What do you think?
Wait, huh? That does not make sense...
Are you saying you didn't want it shipped until Dec. 20th... why didn't you just buy it later
Am I just confused?
Send them a check.
You might have been better off waiting to order it... ship dates are only estimates, you know. The rep likely was assuring you that your card would not be billed until it shipped. Exactly what day that is is out of their hands once the order is placed. I can't say I've ever heard of a customer asking that the order be *delayed*. After all, if you need that delay, not calling them is the best way to ensure it. \
(sorry)
I mean, that's just a weird request. \
Sorry it bit you, but I really do think that calling later would made more sense. Simplest approach, and all that. But maybe that's just me.
And, you can contest it via your credit card company, but they're going to ask you for a reason.
"Did they not ship it?" "No, they shipped it."
"Was it not what you wanted?" "No, it was exactly what I ordered."
"Uh, then why are you contesting it?" "Because they charged me when they shipped it, earlier than I expected."
"Whaaaaaaaaaaaaaaaa?"
\
I'd just call your credit card company, see if you have room for the item, if not, request a line increase and see if they'll go for it. Face it, they *LOVE* to have you owe them more $ at a nice cushy interest rate. If they won't, send them a check for what's needed to bring it under your limit, ASAP. Send it to their overnight ohmygodiforgottosendthecheckin address for immediate crediting to your account.
(And I'm not saying that the miscommunication didn't occur, I'm just saying that it's a really unusual request for you to have made, and I wouldn't be surprised if they misunderstood what it was you wanted.)
I guess my parents are going to have to bail me out of this one... It just bothers me that something that was crystal clear to the sales rep got totally messed up. I explained numerous times that it had to be billed on or after the 20th.
Originally posted by b0nehead
I haven't called up my company, but from what the Apple representative said it should be charged since it was shipped.
Yeah, but they also said it wouldn't happen until the 20th.
Sorry.
I'd get all the facts before panicking. Call your credit card company, double-check that the machine has actually shipped and not just in the build process, etc, etc. If after all that, it turns out that they did indeed not follow your instructions, call Apple and ask them to review the order sheet, and look for the instruction. If it is not there, ask to escalate this problem, giving them the sales rep's name. (You did get it, right? )
Always better to double-check all facts before presenting them to someone else, especially in customer complaint issues.
Anyway, I hate to say it, but I think ordering before the 20th was um... how do I say this nicely?
Yeah. I've been in several similar situations before, where I wanted a payment to go onto my next credit card billing. Each time, I waited until the billing date to place my order. Never had a problem.
I would never want to trust the fate of my finances to a powerless customer service rep. There are so many places the information needs to pass through that an unusual request is likely be missed by somebody along the way.
I hope you can manage your payments OK.
Anyway, once this is behind you, I hope you enjoy getting to actually use the PB over your Christmas holidays.
The end.
Originally posted by fahlman
Learn to use credit responsibly.
The end.
Okay, so I'm a jerk.
It it not Apple's resonsibility to manage your credit. They receive and ship thousands of orders a day. If you place an order expect to pay for it. Don't put more on your credit card than allowed. Don't put anything on your credit card unless you have the ability to pay it off. I'm not rippin' on you but you appear to be young. Bad credit habits now will destroy you in the future. If you can afford to pay off the addition of a new computer to your credit card balance next week, just wait until next week to purchase the computer, simple as that.