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  • Apple hourly workers feel helpless under punishing pressure & mistreatment

    As someone who currently works at an apple store, I can confirm that it’s pretty much a sh!t show each shift I work, and I’ve been with apple over 10 years. And it’s not just coming from Apple. Customers are aggressive and rude. So to get it from both sides, it’s demoralizing. 
  • Apple hourly workers feel helpless under punishing pressure & mistreatment

    georgie01 said:
    This attitude of ‘I deserve better’ is literally ruining our societies. I’m not saying they do or don’t deserve better, I don’t know. What I do know is that ungratefulness, jealousy, and entitled attitudes lead to things falling apart. Not building things up.

    It’s not even that long ago that people were grateful for their jobs, even if they weren’t ideal. Working is a privilege, but our culture looks at how other people have it better or just that we think we deserve better. Most people don’t understand that attitude breaks down the culture. A lack of appreciation ruins everything.
    I’m grateful that I have a job to go to. But when a customer berates me because I can’t do a return on an Apple Pencil that has clearly been damaged, or when a customer spits in my coworker’s face simply because he was reminded to keep his mask on in the store, then it becomes a bit harder to wake up in the morning to go to a job where those things are in the realm of possibility. 

    If “deserving better” means being treated with a modicum of human decency, then yeah, we deserve better.  
  • 'Secret' Apple retail policy reportedly rewarded polite customers with free fixes, replace...

    weev7 said:
    I worked for Apple retail for nearly 10 years, and this TikTok is an oversimplification of a policy that was tried YEARS ago, back in the iPhone 3GS-4S times. We were allowed to swap a liquid damage phone once for a customer, and it was up to the technician to make that determination. Back then when I did have the power to make that decision, of course I wasn’t going to make that exception for someone who was rude to me or my coworkers. But Apple recognized that not all customers were receiving the same level of service, so they ended the practice around 2010. Since then, there has been no official policy of “surprise and delight” for kind customers as opposed to rude customers. 

    These days, those exceptions are EXTREMELY rare if they are even made at all. A few years ago, I even begged my managers to make an exception for a teacher whose Mac was liquid damaged by an autistic student and I was told “No.” The term “surprise and delight” was only used for items like duckheads or EarPods that we could just give customers for free, but that went away as well before I left the company. 

    I feel this is an important distinction to make because readers might think an Apple Genius has the power to fix a liquid damaged device for free when that is absolutely not the case. I would not want readers to assume the Genius is saying no because the Genius just considers them to be rude when they just cannot make an exception at all. 
    Exactly this. I have also worked at apple retail for over 10 years and there was never a blanket policy like this, certainly not because people are nice or rude. 

    Also, the concierge role at Apple Stores haven't been a thing for a long, long time.
    mark fearingmuthuk_vanalingamweev7roundaboutnowFileMakerFeller
  • Peter Thiel says 'age of Apple' at its end

    laughable. replace apple with Facebook and his statement would be more accurate.

    the reality is that companies are trying to anticipate apple's next move; they're reactionary, even 10 years after the first iPhone. no one has managed to overtake the iphone in terms of mindshare. age of apple is far from over.

    can't wait for DED to take this apart. 
  • What are all the complications on the leaked Apple Watch 'Series 4' face?

    Just to nitpick a little bit with the original article...

    The timer is obviously set for 20 minutes, considering there’s about 3/4 left on the progress bar at 14:59. 

    I also think the music complication is showing the playing track’s progress, not the volume. To me this makes more sense. When looking at the music complication with a progress bar, I’m expecting that to be the duration of the song, not the volume. 

    Otherwise, excellent analysis. I can’t wait!
  • 'Foundation' is beautiful, lavish, and boring say reviews

    These reviews read very similar to the initial reviews of the first season of Game of Thrones so...
    lordjohnwhorfinlkruppomar moralesJWSCmattinozwilliamlondonbyronlfastasleepwatto_cobra
  • Apple says clean Apple Card with a microfiber cloth, avoid contact with leather and denim

    It wouldn’t be an Apple product if it didn’t come with a “you’re using it wrong” disclaimer. 
  • Sketchy rumor claims Samsung courting former Apple engineers for custom chip project

    Samsung thinks that the processor is the secret. It's not. The secret sauce is the integration between software, hardware, and the processor. You can poach Apple's entire Silicon team and even built a processor better than the M1 but if you don't have software that takes advantage of it then what you have a useless piece of silicon. 
  • Editorial: CBC again attacks Apple's repair policies, but still lacks knowledge of how it ...

    I used to work at the Genius Bar. We would give customers options for recovering their data through third part companies.

    At at the end of the day though, it’s your data so take responsibility for it. You don’t need to be an expert if technology to know that a photo you take on any phone needs a backup. Paradigms haven’t changed since the days of film cameras. 

    As a canadian, I apologies to the rest of the world for this kind of misinformation from our public broadcaster. 
  • Hands on with the 40mm women's Hermes Apple Watch Series 4

    This review contains a lot of implicit gender biases. Nothing in the way the 40mm watch is marketed suggests that it's "feminine-skewing". Oh it has a pink strap so it must be the womens apple watch. with that logic, anyone with the pride strap must be gay. like come on. what year are we in?