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This is not just a problem in India. Apple touts it's customer service, but I find Apple Store's service policies to be sub-par. You need to make an appointment for just about everything. They seem to be perpetually behind when you arrive. The capability of much of the staff is not up to snuff. Apple can do better.
Gee, maybe instead of coming out with new phones every other day, they should try updating Mac Mini and Mac Pro and do some innovation in the computer space. I know phones are important, but most of us aren't going to junk our $1000 iPhones every 12 months. We are into the price territory where I need to get 2 or 3 years out of my investment.