lorin schultz

hexclock said:

sfolax said:

ericthehalfbee said:

That is a brilliant ad, and a great play on the Vegas slogan. No doubt this is going to piss off a lot of people.

No, it's quite wrong actually.

There are many people that take photos while doing naughty things, only to have it pop up on the Apple TV screen saver at home a few seconds later.

Care to back that assertion up with some evidence? No, I thought not. 

flaneur said:

k2kw said:

bdkennedy1002 said:

You can accept marketing words for $1000, or you can not be stupid and return it until you can get one that isn’t bent and doesn’t pop out of the extra $50 to $200 case you want to put it in. Would you accept a bent car they are supposedly developing? That’s not trustworthy to me. 

Better to either wait till the next model or buy the 2017 iPP.    Plastic = cheap POS.   If this is bad now what sort of screen problems could these bends cause in two years.  Is Apple smart enough to drop everything to re-engineer it now, probably not.    Cook probably sees this as a way to sell more AppleCare.

You really belong with the slimers at MacRumors, not here.

radarthekat said:

k2kw said:

bdkennedy1002 said:

You can accept marketing words for $1000, or you can not be stupid and return it until you can get one that isn’t bent and doesn’t pop out of the extra $50 to $200 case you want to put it in. Would you accept a bent car they are supposedly developing? That’s not trustworthy to me. 

Better to either wait till the next model or buy the 2017 iPP.    Plastic = cheap POS.   If this is bad now what sort of screen problems could these bends cause in two years.  Is Apple smart enough to drop everything to re-engineer it now, probably not.    Cook probably sees this as a way to sell more AppleCare.

Trolling is against the commenting rules.  Just so you know this is something that’s noticed.  

applemagic said:

lorin schultz said:

radarthekat said:

robin huber said:

StrangeDays said:

robin huber said:

racerhomie3 said:

Kuyangkoh said:

1STnTENDERBITS said:

racerhomie3 said:

mikethemartian said:

Maybe the case meets that spec when it is milled but gets deformed during the rest of the assembly process?

What are you even talking about. Return the thing if it appears bent to you.Why is this something you have to tell people.

Why are you repeatedly saying "just return it"?  I think everyone here knows to return it if it bent.  But you seem hell bent (intented) on trying to down play the issue.  People hold Apple to higher standards because Apple holds themselves to higher standards.  They're responses to this issue, thus far don't reflect a high standard.  It smacks of legalese.  
It's pretty obvious some of the bending is beyond 400 microns.  That's not explained by "tolerances".  The issue should be addressed properly so that people have confidence in the products they're buying.  "Return 'til you get a good one" isn't the solution.

RETURNED THE DARN BEND THINGY, now go somewhere ie Microsoft or Google thingy....be done w it...you cry baby

Your reaction is extreme too.All companies’ products can have issues. Do Ferraris have no issues just because they are ‘premium’.

Exactly, but the “issue” is how you deal with it. I wonder if Ferrari would tell a customer not satisfied with fit & finish that it’s not an “issue” for them. 

What customer has Apple told that to? Who was refused a right to return? Be specific. 

Okay, here’s what Macrumors posted of the letter from Apple to complaining customer: 
“Relative to the issue you referenced regarding the new iPad Pro, its unibody design meets or exceeds all of Apple's high quality standards of design and precision manufacturing. We've carefully engineered it and every part of the manufacturing process is precisely measured and controlled. 

Our current specification for iPad Pro flatness is up to 400 microns which is even tighter than previous generations. This 400 micron variance is less than half a millimeter (or the width of fewer than four sheets of paper at most) and this level of flatness won't change during normal use over the lifetime of the product. Note, these slight variations do not affect the function of the device in any way. 

Again, thanks for reaching out and I hope the above explanation addresses your concerns.”

Does that last part sound like an offer to return and replace? That’s as specific as I can get. 

You’ve argued the wrong point.  The other commentor asked you to be specific about someone Apple has refused an opportunity to return a defective product.  What you’ve shown is only that  Apple took the time to educate and inform a customer, reassuring him that the product he purchased is fit for use and won’t degrade from that status over its normal lifetime.    

How does that suggest Apple is refusing this customer a return of a defective product, when the product is not defective but is within its manufacturing tolerance and, while noticeably shows a curve, won’t be adversely affected by that curve, a curve that is within a tighter tolerance than any previous generation iPad’s tolerance?

That's a really well-stated argument, and got me thinking about my own reaction to the news.

As a thought experiment, I imagined taking a piece of paper and folding it twice. That gives me the equivalent of the four sheets of paper Riccio uses to describe the tolerance, in a form narrow enough to represent only the crest of the curve. Place that piece of paper on the table and set an iPad on top of it. With the paper near the middle of the iPad, try pressing on the screen near the top then near the bottom. Even just that 400 micron variance is enough to allow the iPad to rock back and forth like a seesaw. Certainly enough to be distracting and possibly disruptive to operation.

To me the issue is that Apple's range of accepted deviation from flat is wider than what would make me happy. I consider that WORSE news than hearing a few freak bent units escaped unnoticed. It tells me that ANY given iPad Pro may not lie flat, and I need to be prepared to cherry pick if that matters to me.

Whether or not this is actually a big deal or just over-reaction to a relatively minor issue obviously depends on how much curve a "typical" unit exhibits and how many are going out with enough curve to be bothersome. I have no idea how serious or widespread the issue is, but it wouldn't deter me from buying one. I wouldn't want one that doesn't lie flat though, so Apple saying "that's normal" makes me wonder how many I'd have to go through before I got one that's "good enough." Maybe only one, maybe several. Who knows?

You seem to have missed Esquirecats' post (comment #51) that already shares his experience about this concern. To sum up, the iPad Pro doesn't rock back and forth, as you theorize. He said, 

"Interesting about the curve, but I can see how this is a non-issue for real world users because the device has plenty of flex in it, which seems deliberate when you use the device. I.E. You can lay it flat on a table and despite the camera bump it won't rock back and forth as you draw on it.

To me personally (speaking from the perspective of having one of these) I'm glad that it has that amount of flex because if it rocked back and forth like the iphone does it would drive me insane. It was the first thing I noticed when I used it, I literally said to myself "how does this lay flat even though there is a camera bump.""