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The Coronavirus Pandemic was a perfect excuse for Microsoft to finally close its underperforming stores. Realistically Microsoft has never been able to compete hardware wise with its' competitors. To me the X Box is their main bread and butter for hardware. Surface is... well just Surface. It lags way behind the iPad and other Apple products. Software is their game and they do a pretty good job at that. Someone mentioned that there are a lot of people milling about in Apple stores that should not be there..I have no idea what that means. Apple stores want people to come and "mill about" to see all the products and get hands on information and physically try laptops, iPhones, iPads, and such... It's easy to make an appointment with the genius bar online, you are checked in at the front and have a location to wait until you are called. If Microsoft stores were so good and consumer friendly why did Microsoft throw in the towel and take almost a 1/2 billion dollar write off?