SEJU

This is a massive problem. I have been using Macs since the early 90s and never had such severe problems with a computer! I have PowerBooks still working today! I mean my 2016 15” is a wonderful machine, great design and everything. I don’t complain about the travel of the keys, the missing interfaces, the touchbar or such things, but when my keyboard broke in November I got really frightened. I handle my machines really, really careful, but when I was confronted with a potential 700 euro bill for a broken keyboard I had to reasses my opinion about Apple. I mean I had AppleCare, but this is not acceptable. The point is when AppleCare tried to repair the keyboard, by replacing the top case they broke the touch bar connector and had to replace the logicboard ... we have to do something! If Apple has chosen to use this design, ok, but they should provide keyboard replacements at the cost of the key, and not the top case. It is their fault! Today I thought we should get organized, make a website just like we did for the 2011 GPU caos! Who is in?

bsimpsen said:

You've got your numbers all wrong. Given that Apple sold north of 18 million Macs in 2016 (and probably a similar amount in 2014), it would be reasonable to assume that the MacBook Pro 13/15 unit volume was at least 5 million units and probably much higher. The "10% failure rate" you report means that the keyboard is responsible for 10% of the service work, not 10% of the installed base.

By your own numbers, there were 2120 service events for the 2014 generation, which would represent a 0.424% failure rate (2120/5,000,000). Of those failures, 5.6% were keyboard related, for a total keyboard failure rate of 0.024%.

Also by your own numbers, there were 1402 warranty events for 2016 MacBook Pros of which 11.8% were keyboard related. That's 0.035%.

The keyboard failure rate has neither doubled (it's gone up by perhaps 45%), nor is it significant.

It depends from what Mike is referring to A ) units sold B ) dataset gathered from a certain number of service points ...

I do not care for the name, but I really rely on a capable, upgradable machine. With hindsight the purchase of my Mac Pro 2010 8 core has been one of the best purchases I have made, the best Mac I have purchased yet. I upgraded everything from CPU, RAM, HDDs, Bluetooth, WIFI, .... The machine is now 8 years old and as solid as when I bought it (2 x 6 x 3.46 GHz, 64 GB RAM, 30 TB HDD ...). As an architect and engineer I can do everything with it from 3D Cad, BIM, modeling, rendering, FEM calculations, GIS modeling, video rendering, ableton, it is a solid development machine, graphic, layout, ... The MacBook Pros I had and currently have just cannot dissipate heat well enough, after some years glue dissolves, circuits break, etc. Sorry but Mac Mini, iMacs even MacBook Pros just do not cut it in my case. To be able to upgrade CPU, GPU & RAM is essential for me. Of cause could I buy a new computer every 3 to 4 years, but what waste of resources would that be? How much waste are we going to produce? My Mac Pro survived three MacBook Pros and I am more than careful with the MBPs!!! Currently I have a maxed out 2016 MBP and I never ever had a machine I had more problems with. I mean I love the machine, I love USB C and everything, but the machine has been 3 months in AppleCare already, they exchanged motherboards twice, exchanged the display, keyboard, touchbar ... and I touch it with GLOVES!!!! A machine that fragile does not qualify as Pro! And it cost me € 5000,-! That is as much as I have paid for my maxed out Mac Pro and I think that looking at my 2016 MBP, my Mac Pro might well survive even another MacBook Pro! How sad is that!

To say it with other words: my Mac Pro experience asks for another Mac Pro experience, my last MacBook Pros 2011, 2013 (both multiple GPU problems), as well as my current 2016 MBP really let me doubt about the hardware!!!