Rolanbek

Ah well I have had a lovely day out and come back to all of this. 

working back through...

1/ Macrumors ceasing coverage.

https://forums.macrumors.com/threads/waytools-textblade-keyboard-to-start-shipping-to-test-group-users-next-week.1957232/page-5#post-22597429

Juli (and Macrumors) 

I want to give everyone an update on MacRumors' position on the TextBlade. We've read through the comments posted here, taken into account emails we've received, and looked through information on the WayTools forums. We've heard what you have to say and we won't be continuing on to do a review or further coverage of the TextBlade. 

Seems like a decision based on research. 

I didn't ignore the production issues and the long delays in this most recent post, but many of you feel that I did not go far enough highlighting the customer service problems. To that end, I would like to say that there are problems that I was not even aware of, such as the canceling of orders. 

Information about Waytools unilateral cancellation of orders for customers they don't like was clear on the forum. Juli says see was unaware of that particular issue, so in between writing her second article and this post, she became aware of Waytools actions. 

I didn't set out to trick, deceive, or disappoint anyone and I apologize if I have unwittingly done so.

Why would Juli be apologising for unwittingly deceiving the Macrumors readers if she felt she did not need to? I would make that case that she is acknowledging a statement or statements in her article that she now knew to be false. She certainly terminated her coverage at this point. 

2/ WayTools_Support is a pseudonym. You wear a pseudonym and repeatedly attack the use of pseudonyms. That would be hypocrisy.

3/

 When our post effectively refutes misrepresentation, the response to logic is often - ‘please kill the moderator.’

When was this? When did someone threaten to kill a moderator? I hope you hit that report button if your saw that outside of WTF.

4/ TextBlade vs AirPower 

I did not find this comparison interesting. Your mileage clearly varied. That seems reasonable to me. 

5/ Ah yes threats, 

https://forum.waytools.com/t/robustness-how-tough-is-this-thing/992/6

Jokes about warranty claims and early adopter guarantees, ridiculous over the top actions only possibly to complete with a thing you can't actually possess. Involving unspecified individuals. In a thread about robustness of the product.

previous post was https://forum.waytools.com/t/robustness-how-tough-is-this-thing/992/3 note those questions were not answered. 

Anyway numbering is getting tedious so on to:

His hits began at the start, before any delay in shipment.

https://forum.waytools.com/users/rolanbek/activity

Nope, I did not have a forum account on WTF prior to Jun 28, '15  and  there is an admission of delays to another customer here in March 2015 so this statement is a lie.

He was refunded to resolve his gripes.

It did not resolve my gripes. Shipment of a product or an apology for the repeated delays and may have.

He refused the refund.

Seems reasonable as I did not want a refund. I wanted a keyboard I had paid for. 

We preemptively shipped him a paper check,

Yes you did with a hand written note.

which he cashed only after a prolonged delay.

I still have that cheque in my possession, a cursory glance at your records would see that it was never cashed. So another lie. 

Legal was taken advice and the refund button on the cancelled order pressed to get a refund to the original card, and I was told not to waste anymore time trying to get that order reinstated. After all it was not the only order at stake.

He threatened bodily harm to forum members - something about using a TextBlade to impale a body in a somewhat graphically violent manner.

Apparently the linked post above in 'ah yes threats', so a lie. Unless someone was using "Marketer" as a pseudonym...

We removed his posting rights.

Not the entire story is it? You changed your forum settings creating a new class of 'non posting' member, required only users with current orders be allowed to post on WTF. 

You also banned my wife. For defending me. When I couldn't defend myself due to my ban. 

After which I created an obvious duplicate account to point that out  Which was correctly banned as a duplicate.

He jumped over to the macrumors forum, where he could post unchecked.

No you banned me from WTF in Sep 2015. I did not have a Macrumors account before Feb 22, 2016  after Macrumors had already discontinued coverage. My first post contained an apology to Juli for any offence I may have caused during my Reddit posting. All of which is available for review. 

He stalked, overloaded, impugned the integrity of reporting, and ultimately so spooked the editor, the only option was to end coverage.

My first interaction with the editor was my first post on Macrumors and contained an apology. I arrived 

And he works with confederate pseudonym id’s too.

That is an interesting claim. I work in a field outside of consumer technology on unrelated matters. However Waytools_support does not act with confederate pseudonymous ids at all. "looks at public TREG list" 

To those TREG members on the public TREG list, no offence meant, your user handle is your own affair as is the protection or relinquishment of your anonymity. None of my business what you guy choose,  but WT clearly does not like it one little bit. 

As for wanting consumers not to buy your product, this thoroughly misrepresents my position. I want consumers to be informed and make the own decisions. 

Following the Waytools saga is something of a hobby for me. I may write a book on the topic in my dotage, probably not under a pseudonym though. I may go the whole hog and obtain a nom de guerre.

- Design HQ is in Santa Monica (Silicon Beach, where William visited).

I did not query that. It seemed pointless as that where your other business interests

- Production is in Malaysia.

I did not query that. Offsite is offsite. 

- Pallets from factory, containing 320 hardware sets per carton, were seen on William’s visit.

So there are 320 units per pallet. Sounds reasonable. 

- General Release will be held, until new firmware infrastructure tests good for mass release.

So after you have finished them. 

- Essentially that new firmware gives us lots of running room to respond to user requests to advance the product, as well as support.

New is better than old. One would hope so as the other way round would be a poor investment of time

- TextBlade is more computer than switchbox.  The firmware is like apps on your phone.

I think a better analogy is probably the operating system. You could remove an app and the device is still functional, the OS would need to be replaced. Can your product function as the textblade without it's firmware? 

- You wouldn’t buy a new phone just to get a new app with new functions.

No but you might if your phone no longer supports the latest IOS or Android distributions. 

- TextBlade is that kind of platform, so the firmware needs to make lots of new apps easy, without replacing hardware.

That sounds like the firmware is intrinsic to the product. 

- This is unprecedented for a keyboard, but it’s now possible.

Yeah but you could have admitted the units on pallets were hardware complete only straight away, rather than spend your time personally attacking me in a public forum. 

I would say that would mean that "finished" might be unwittingly overstating the completeness of the palletised product.

A reader's mileage may vary. 

You are well aware of where the Textblade subreddit is and you are welcome to come there and respond to any and all threads there. No one is stopping you, and if you feel it would not be as productive as the time you have spent here then I think people will understand. 

R

Edit: Removed a rogue "is", and a few tense issues sorted for accuracy.

I believe that running round shouting "infamy, infamy they all got it in for me" is an interesting look for an official company account. 

Perhaps if they concentrated on those pallets;

 AppleInsider did not get to see the factories where manufacturing is being done, but we did see pallets of finished TextBlades. 

of finished product mention in the article they would be in people hands right now. Wouldn't they? You know, being all finished like AppleInsider says. 

Unless they aren't finished and Appleinsider have made a terrible but understandable mistake. Or they are finished but;

 millions of dollars in pre-orders 

so at $99, tens of thousands of customers don't have their finished product for some reason. 

Can the team at AppleInsider verify with Waytools that the Textblade on those pallets is finished? Can they ask WayTools why if the product is finished and present in the magnitude of pallets of product, it is not on general release? Or if indeed the line is an error can that be clarified in the article?

R

mcmetzger said:

There's no getting around the fact that the first people in were lied to. 

Yes we were indeed lied to. 

R

prokip said:

But if you guys (and gals ?) are feeding me a line, a curse on the *&%&&*....  OK

You might want to check Reddit.

Or MacRumours for that matter. 

R