TextBladeDenied

WayTools_Support said:

So please don’t buy it, and definitely don’t read what users say about it.

There are no users. There are only testers who paid for a device and received unfinished prototypes, and are incentivized not to publicly criticize the device lest you remotely disable it or demand it be returned, thus relegating them into the much larger group of customers who have no first hand evidence that the device exists or works well at all.

The journalist who wrote this article thinks the device is good, but received a keyboard in exchange for the review and did not dig deeply into the serious issues exposed in these comments, so I am a bit skeptical of the objectivity. In any case, it does not matter. No one who paid for the product possesses a final version of it.

dabigkahuna said:

One thing that maybe should be dropped is the stuff about WayTools spending a lot of time with remarks that many don't like instead of working on the product. 

Why? It is perfectly valid to criticize Mark Knighton (not 'they' or 'them' - Waytools_Support is Mark Knighton) for wasting his time bickering with people while providing none of the info people are requesting. It is a complete waste of time the way he is responding, while he is 4+ years late on the shipping deadline for a product people already paid for, so nothing less than the most disciplined use of his own time is going to be acceptable behavior at this point.

dabigkahuna said:

But looking back at the recent posts they have made, they all seem to be after working hours. I've seen some that may be during working hours, but they tend to be pretty short so not a big deal anyway. So if you don't like the remarks, that's one thing. But it isn't taking away from their work.

How do you make the vast speculative leap that if Mark is posting here, that proves he is actually working? It is no such proof. Mark Knighton could be kicking back at home, bickering with people on the internet whom he does not give a damn about, while he sips Margaritas and lights cigars with $100 bills provided courtesy of the thousands of Textblade customers who paid him and never received a product. There is no evidence here that he is working on anything. In fact, all observable evidence would suggest the opposite, that he is not working at all. He is 4+ years late and seems to spend most of his time and energy bickering on the internet, or providing free Apple tech support on his own forum, or keeping irregular hours doing who knows what, vs managing a staff and operating a company. Mark appears to be a total disaster at managing anything. Why are you trying to spin his bickering illogical replies as evidence he is working? That is ludicrous.

The only thing your latest comment proves is that once again you are unable to control your neurotic impulse to troll everyone in any Waytools thread anywhere on the internet with speculation and spin on behalf of Waytools, all the while claiming you do not work for Waytools and do not represent Waytools and do not speak on behalf of Waytools. You are behaving like a shill and a troll. Stop behaving like the company spokesperson if Mark Knighton isnt paying you to do it.

Here again, Mark Knighton wastes his valuable time:
Yes, that would be heavily criticized, since its useless unprofessional nonsense that offers your thousands of paid customers no insight into when their merchandise will arrive, which is all we are concerned about.
By design? Whose design? Your design? Again I ask: whom do you hold responsible for publicly stating that a product was ready for release 4+ years ago, taking money from thousands of customers, and missing countless shipping deadlines? Whom do you hold responsible for angering and abusing and ultimately severing the relationship with so many people who gave you money in exchange for a product? Which of your paying customers ('Oppo-PR' employed shills) is responsible for all of this?
Really? Is that what you have been doing here all this time? You are focused on 'advancing the good news'? Of your progress? That is a really odd statement when you contemplate it for a moment. Should we break out the champagne just because you said the word 'progress'? 

It is exactly this kind of nonsensical said-nothing that has angered everyone for so long.

You ignored this:
Refund all the money. Finish your product. Offer it for sale. Simple. Ethical. Responsible. Try it.

and this:
Mark, are you aware of the 'AMA' concept? Why wont you do something like that? Start a thread 'Ask Me Anything', and then answer every question about the product, product status, shipping delays, etc.

You ignored every specific question Arkorott and myself and others have directed at you.

The only thing Mark Knighton cares about is keeping The Money. The Money. The Money.

Please remember that every time you interact with him.

ericpeets said:

Isn't that what the Rants forum was for?

Given the historical evidence, my theory is that the purpose of the Rants forum was to trick people into thinking they could voice legitimate frustrations so Waytools would have an easier time identifying and purging the malcontents.

Lately, that forum is more like the bridge of an Imperial Starship after Darth Vader has gone on one of his Force-choking rampages. Not a lot of strong opinions being shared about the situation.

ericpeets said:

Speaking of children, answer me this if nothing else. Let's not get into semantics games, simple yes/no + a simple explanation. And I'm asking you Waytools -- not Kahuna or anyone else:

• Will you honor the promise you made in your Keys for Kids marketing. If so, when?
• If not, why not?

Yes, I have specific questions about that topic, as well as many other questions I have already posted on this thread. Many people have questions. If Mark Knighton would indicate he is ready to start answering such questions, I would re-post mine, but until he indicates such, I feel like its pathetic to ask, as it is obvious he is not going to respond.

Mark, are you aware of the 'AMA' concept? Why wont you do something like that? Start a thread 'Ask Me Anything', and then answer every question about the product, product status, shipping delays, etc.

Of course you cannot do it on your forum as almost everyone has been banned. But here is another idea: people have been banned or shadow banned (unable to post) at your forum for years. Why not offer some clemency to all of your banned customers and unban everyone? Then you can do an AMA there.

Of course, if anyone goes ballistic, you can always ban them again. So what is the downside? 

I think you would find a lot of good faith questions being asked if you demonstrated some good faith efforts to reconnect with people whom you have damaged your relationship with. Until you ship the product your customers paid for, the onus is on you to re-establish credibility and trust.