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Beware. I moved from a MacBook Pro with 16GB RAM to the 2018 Air with 16GB RAM. I love everything but the fan running constantly and the incredible lag time now on doing certain things even if only a few applications are open. It’s SLOW. It gets bogged down when it should not. Not sure why, and not enough to make me go back, but shocking considering my girlfriend has an older MacBook Air and the performance seems at least equal and the fan runs less. With more pixels comes greater power needed to deliver to them I guess, saps the system maybe? Anyway, I love it, but am surprised by the underpowered feel.
I own one. Keyboard does seem better than my MacBook Pro which had so many keyboard issues Apple finally replaced it. And the larger trackpad is a mixed bag. I had to give up on the MacBook Pro as a tiny graze of the trackpad would delete things or move the cursor to a new place. Has happened only a few times so far with the new Air, but I had an Air years back and never had that. Finally the fan. So far, for me, runs 100% of the time. Pretty loud. I have tried closing apps, etc, but now just try to tune it out.
I don't hate Apple. But I DO hate the keyboard and the trackpad (more on the latter in a minute). Years of purchasing tons of Apple, got the 15" by spending the most ever and very disappointed. Some issues with short battery time unless I make very dim and barely use. Quiet typing while on a work call is not possible. Some keys have ceased to function for a time, and the space bar as well. They are working again for now. The trackpad is HUGE. Great for certain kinds of work. I mostly type. Brush the trackpad a bit and you have moved to another area, or typed over a paragraph. If not for the Command-Z I would have had to sell it and get an MBA. You can set many things on the trackpad, but not the active part. I never imagined I would have to be as careful as I have to be. I type better on my MacBook 12", use when travel, than my 15". So, overall, would not recommend and would not buy again without a serious trial. And, honestly, I would sell it, but being honest would have to tell them that other than the screen size and processing power I hate it--not ideal for sale.
As for not returning them in droves, what are the sale figures compared to previous models? Are they being sold in droves? There are huge discounts being offered on these, and I have to wonder what kind of stockpile Apple has. There doesn't seem to be any sign of channels drying up.
Apple's pursuit of slimness is the problem. They have said out loud that this keyboard was designed with that pursuit in mind. As a result they have a noisy keyboard compare to industry standards (LMAO). That one bad key requires Apple's degree of repair is unconscionable.
This is the last MacBook I'll buy until Apple improves keyboard feel and noise. Key travel isn't strictly the issue for me, but it is related to the on-off nature of the keys.
I disagree this is all a matter of perception. 'You're just holding it wrong' was wrong as is 'you're just not used to it'.
Maybe Apple will change their design and provide what I and others feel is a more user-friendly keyboard. I hope so. But then I'm also hoping for a new and improved Mac mini. I can dream...