kiowavt

I don't hate Apple. But I DO hate the keyboard and the trackpad (more on the latter in a minute). Years of purchasing tons of Apple, got the 15" by spending the most ever and very disappointed. Some issues with short battery time unless I make very dim and barely use. Quiet typing while on a work call is not possible. Some keys have ceased to function for a time, and the space bar as well. They are working again for now. The trackpad is HUGE. Great for certain kinds of work. I mostly type. Brush the trackpad a bit and you have moved to another area, or typed over a paragraph. If not for the Command-Z I would have had to sell it and get an MBA. You can set many things on the trackpad, but not the active part. I never imagined I would have to be as careful as I have to be. I type better on my MacBook 12", use when travel, than my 15". So, overall, would not recommend and would not buy again without a serious trial. And, honestly, I would sell it, but being honest would have to tell them that other than the screen size and processing power I hate it--not ideal for sale.

As for not returning them in droves, what are the sale figures compared to previous models? Are they being sold in droves? There are huge discounts being offered on these, and I have to wonder what kind of stockpile Apple has. There doesn't seem to be any sign of channels drying up.

Apple's pursuit of slimness is the problem. They have said out loud that this keyboard was designed with that pursuit in mind. As a result they have a noisy keyboard compare to industry standards (LMAO). That one bad key requires Apple's degree of repair is unconscionable.

This is the last MacBook I'll buy until Apple improves keyboard feel and noise. Key travel isn't strictly the issue for me, but it is related to the on-off nature of the keys.

I disagree this is all a matter of perception. 'You're just holding it wrong' was wrong as is 'you're just not used to it'.

Maybe Apple will change their design and provide what I and others feel is a more user-friendly keyboard. I hope so. But then I'm also hoping for a new and improved Mac mini. I can dream...

Agree all the way.  Tired of posting again and again, but try to in my lack-of-free-time and I made sure I got the AppleCare this time!!  As for returning, I had all my data on it, over 1TB and no other models have more than 1TB so then weighed the pluses and minuses, but I regularly hate it. Can’t type on the phone or people say things.  I will limp through, but yes, I should have used it a lot in the store.  I trusted Apple based on past experience. But this one was way to much $$$ for me to trust next time without days of store testing.  Ugh, not happy.  Would never recommend.  My partner has the Air and none of my issues.  

I have the 2017 model. Hate the keyboard. Had many issues. They have let up for a while. Space bar not registering. Letters stopping working. Compressed air and more. I have had MANY Apple laptops. This one is different. And the huge trackpad. Maybe artists love it. Touch it a little bit by accident and end up opening and starting a new email. Or selecting and then typing over swathes of text. Without Command-Z I would have returned this and bought an Air. Super costly 15” with touch bar. Love the huge drive I put in, the large screen, the MacOS. But beyond that it’s a purchase I greatly regret. I rarely get more than 3 hours of power without recharging. First time I can think of with Apple that I am regretting. Other than the PowerBeats 3 which also was written about today. Two devices. with issues. Buyer beware says this huge Apple fan. It’s all for show, but less for use lately. Hope they get back on the “it just works” rails.

FYI: Headline says one thing, ("phones & tablets") and article another ("devices like Apple iPads and MacBooks") so I have to go now to other sites to be sure I know what's what.

True or not,

Oh Apple, please stop with the thinness.  Yes, it's the bragging point of the universe, but we are there at the great paradise of thinness in laptop and phone and pad. Headphone jack removal meant I cannot buy any new iPhones (I am on my phone all day for work) so the thinning of the phone lost one sale, and likely I have to hold onto my 6s forever.  At this wonderful current thinness (before 7 and Touchbar) most folks add cases anyway.  Make the phone much thinner and I will cut myself on it.  :-)  Battery life and function are at this stage far far far far more important to me and most others than the bragging rights of the thinnest out there.  Yes yes, Steve Jobs pulled the Air out of a paper envelope and that was impressive.  Even he would have known not to carry this on forever.  Now the latest laptop is missing so much many might buy something from OWC that adds back thickness and function.  Trouble is they also had to first pay the super high premium price for the thinning of the laptop.  Oh, and a case with a headphone jack.  Yep, the same there too.  There comes a point where you have arrived, but even Apple failed to notice that.  Add AR.  Increase battery life to the moon. But stop before you go anorexic.  Please.  That also takes courage.  

(The trick would have been to addict everyone to the AirPods and then, after a few Generations of AirPod improvement, THEN ditch the headphone jack).