Apple issues internal high priority alert for iPhone activation server woes

Posted:
in General Discussion edited January 2014
Apple has initiated an internal high priority alert to support staff indicating that activation server problems and other issues are preventing a large number of customers from activating their iPhones.

Status
iCloud system status. | Source: Apple


According to a reliable source, Apple has sent out an internal P1 (high priority) alert notifying employees of server issues that are preventing customers from activating their iPhones, whether the device is brand new or recently restored. Compounding the problem are "other internal issues," though the exact nature of these complications is unknown at this time.

Since iOS 7 launched on Wednesday, Apple's servers have been bombarded with a deluge of users looking to update to the latest operating system, with many finding the activation service unavailable or otherwise unresponsive.

The alert failed to offer the exact number of users affected and did not give an estimate as to how long the activation server would be down.

Apple's System Status webpage shows all services are up and running as of this writing, though AppleInsider has received numerous reports that appear to corroborate the backend problems.
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Comments

  • Reply 1 of 72
    jd_in_sbjd_in_sb Posts: 1,600member
    A few years ago it was worse - Apple launched the new iOS and the new iPhone on the same day and everything came to a screeching halt. Hopefully this download surge will have subsided a bit by Friday to make room for iPhone 5s/c activations.
  • Reply 2 of 72
    For once I didn't have any issues. It took about 16 minutes for me this evening downloading thru iTunes. My downloads are capped at 10mb or so - otherwise I'm sure it could have been quicker.
  • Reply 3 of 72
    slurpyslurpy Posts: 5,348member

    No shit, sherlock. Anyone with an ounce of sense would wait, oh I dunno, maybe ONE DAY before updating, to avoid 99% of the traffic and potential issues? Otherwise, you have no right to complain. No, everyone needs iOS7 THIS SECOND, after waiting for months. You will live if you go another day with iOS6. 

  • Reply 4 of 72
    I spoke with a support rep at Apple about 20 minutes ago about my activation issues after the iOS 7 update and she said the servers were overloaded - I just now got my phone activated after about 100 tries over the last 4 hours.
  • Reply 5 of 72
    mstonemstone Posts: 11,510member
    Quote:
    Originally Posted by jd_in_sb View Post



    A few years ago it was worse - Apple launched the new iOS and the new iPhone on the same day and everything came to a screeching halt. Hopefully this download surge will have subsided a bit by Friday to make room for iPhone 5s/c activations.

     

    I wonder what version of iOS 7 is on the phones since the GM was only released September 10 to developers. They must have some earlier build on those millions of 5c and 5s phones, so they will probably need to update their software as well as activate it.

  • Reply 6 of 72
    App updates appear to have been switched off for now. They show as updates available in iTunes but the download won't start. On my iPhone many updates were listed until I clicked update on one and the list updated/cleared to show no updates available (even though they are shown in iTunes).

    I would say they are trying to give priority to iOS downloads and/or activations.

    How many devices can take the upgrade? Well in excess of 100 million right?
  • Reply 7 of 72
    mstone wrote: »
    I wonder what version of iOS 7 is on the phones since the GM was only released September 10 to developers. They must have some earlier build on those millions of 5c and 5s phones, so they will probably need to update their software as well as activate it.
    400
  • Reply 8 of 72

    I want to update to iOS 7 just as much as the next guy, and knowing full well that the infrastructrue is simply overloaded (hence my 8th consecutive failure to update both iPhone and iPad) I'm a little frustrated, but it isn't anything of importance.

     

    On the other hand, someone who just purchased a new device and want to activate it might be a little annoyed (and for good reason). Apple should just implement a priority system because, as was said above, we can all live to thrusday (even friday) with iOS 6, but if I had just bougth an iPhone I would want it to work just right away!!!

  • Reply 9 of 72
    mstonemstone Posts: 11,510member
    Quote:
    Originally Posted by Douglas Bailey View Post



    How many devices can take the upgrade? Well in excess of 100 million right?

    But I imagine 90% of those iPhone owners don't even know that iOS 7 was released. 

     

    Doesn't the settings app usually show a badge when there is an iOS update? I don't see one on my iPhone 5 but if I go to the software update tab it shows iOS 7 is available. Did Apple perhaps disable the badge so people wouldn't notice?

  • Reply 10 of 72
    lkrupplkrupp Posts: 9,989member
    Quote:
    Originally Posted by Slurpy View Post

     

    No shit, sherlock. Anyone with an ounce of sense would wait, oh I dunno, maybe ONE DAY before updating, to avoid 99% of the traffic and potential issues? Otherwise, you have no right to complain. No, everyone needs iOS7 THIS SECOND, after waiting for months. You will live if you go another day with iOS6. 


     

    Not in the current pop culture of instant gratification. You should read some of the whining and ranting on the Apple discussions forum. Simply hilarious and a bit scary how some react to situations like this. Imagine what would happen if there were a real shortage of, say, sugar or wheat or some other staple. People would probably commit suicide over it.

  • Reply 11 of 72
    hill60hill60 Posts: 6,992member

    Managed to update my iPhone 5 via iTunes ok, had problems with the iPad and ended up doing it successfully OTA, my iPhone 4 software has downloaded but my wife had to leave for work.

     

    I'll take my MacBook to work with the iPhone 5 iOS 7 software already loaded and update anyone who needs it.

     

    In around 23 hours I will be getting a 5S, passing down the 5 to my wife and loading the 4 up with music and plugging it into my car.

  • Reply 12 of 72
    mstonemstone Posts: 11,510member
    Quote:

    Originally Posted by StaceyMJ86 View Post

     
    Quote:

    Originally Posted by mstone View Post



    I wonder what version of iOS 7 is on the phones since the GM was only released September 10 to developers. They must have some earlier build on those millions of 5c and 5s phones, so they will probably need to update their software as well as activate it.



    MR is reporting the latest iOS 7 build is 11A466 version 7.0.1. It was just released to fix bugs on 5c/s phones

  • Reply 13 of 72
    nasseraenasserae Posts: 3,167member
    Quote:
    Originally Posted by mstone View Post

     

     

    I wonder what version of iOS 7 is on the phones since the GM was only released September 10 to developers. They must have some earlier build on those millions of 5c and 5s phones, so they will probably need to update their software as well as activate it.


     

    The GM and final release are the same build. However, the iPhone 5s and 5c will most likely have different build.

     

    Quote:

    Originally Posted by mstone View Post

     

    But I imagine 90% of those iPhone owners don't even know that iOS 7 was released. 

     

    Doesn't the settings app usually show a badge when there is an iOS update? I don't see one on my iPhone 5 but if I go to the software update tab it shows iOS 7 is available. Did Apple perhaps disable the badge so people wouldn't notice?


     

    The badge usually takes a while to show up. In the past, I remember it showing up only when I connect my phone overnight.

  • Reply 14 of 72
    Quote:

    Originally Posted by agsweeney View Post



    I spoke with a support rep at Apple about 20 minutes ago about my activation issues after the iOS 7 update and she said the servers were overloaded - I just now got my phone activated after about 100 tries over the last 4 hours.

    Was there any particular reason you needed it today?

  • Reply 15 of 72
    rogifanrogifan Posts: 10,669member
    I swear its just the whiners that come out on message boards. MacRumors has all these people whining about iOS 7 when no one and nothing forced them to upgrade. The new UI has been all over the Internet these past couple months so its not like people don't know what they're downloading. At least the people that frequent sites like MacRumors. It's almost like they updated so they could bitch and complain about it. And another thing - this is an brand new UI redesigned in 7 months. Come back and see me 6 months from now or when iOS 8 is released and we have a more refined product. Apple never said this was the end, they said it was just the beginning.
  • Reply 16 of 72

    I'll wait until the weekend to do this, and not OTA.

     

    That said, what happened to all the fancy NC and NV data centers/server farms that Apple was building? And, when will Apple ever figure out that, with every iteration, their supply of bandwidth -- whether for ordering (except for the iPhone 5C) or for software downloads in the first 24 hours -- quite regularly falls short of demand?

  • Reply 17 of 72
    Quote:

    Originally Posted by Slurpy View Post

     

    No shit, sherlock. Anyone with an ounce of sense would wait, oh I dunno, maybe ONE DAY before updating, to avoid 99% of the traffic and potential issues? Otherwise, you have no right to complain. No, everyone needs iOS7 THIS SECOND, after waiting for months. You will live if you go another day with iOS6. 


    Give me a frickin' break, with your condescending crap.

     

    Perhaps Apple should simply figure out a damn way to manage this better.

  • Reply 18 of 72
    Quote:
    Originally Posted by mstone View Post

     

    But I imagine 90% of those iPhone owners don't even know that iOS 7 was released. 

     

    Doesn't the settings app usually show a badge when there is an iOS update? I don't see one on my iPhone 5 but if I go to the software update tab it shows iOS 7 is available. Did Apple perhaps disable the badge so people wouldn't notice?


     

    While this may still account for less than 10%, if you do a search on Twitter you can see that A LOT of people including non-techies were/are actually eagerly waiting to install iOS 7 (many thought it would somehow be available at midnight).

  • Reply 19 of 72
    moxommoxom Posts: 326member
    Just downloaded iOS7 via iTunes - only took me 10 minutes. I'm in the UK if that makes any difference... :)
  • Reply 20 of 72
    mstonemstone Posts: 11,510member
    Quote:
    Originally Posted by anantksundaram View Post

     

    I'll wait until the weekend to do this, and not OTA.

     

    That said, what happened to all the fancy NC and NV data centers/server farms that Apple was building? And, when will Apple ever figure out that, with every iteration, their supply of bandwidth -- whether for ordering (except for the iPhone 5C) or for software downloads in the first 24 hours -- quite regularly falls short of demand?


     

    They know but it makes no financial sense to build out tons of infrastructure that is only going to get used to the peak limit one day a year. They could probably do a better job of limiting the number of simultaneous users allowed to download instead of showing an error.

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