Samsung tells Galaxy Note 7 users to turn off, stop using device
Samsung's Galaxy Note 7 is in the throes of death. The Korean tech giant on Monday issued a statement telling owners to power down and stop using the handset as it could pose a safety hazard.
Samsung is urging owners to discontinue Note 7 use as it works with the U.S. Consumer Product Safety Commission on an investigation into a "battery cell problem" that could in some cases cause the handset to catch fire or explode.
"Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place," the company said. "We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available."
The news comes after two more replacement Galaxy Note 7 units caught fire over the weekend. On Sunday, reports claimed Samsung temporarily suspended production of the combustible device in cooperation with U.S. and China authorities.
The Galaxy Note 7 issue surface shortly after the device launched in August, with initial reports of exploding handsets emerging from Samsung's domestic market of South Korea. Subsequent incidents -- including dozens in the U.S. -- prompted Samsung to halt shipments and issue a voluntary global recall of some 2.5 million devices.
Reports have indicated that Samsung rushed the Galaxy Note 7 to market in an attempt to capitalize on what officials at the company believed was Apple's "boring" iPhone 7 and iPhone 7 Plus update. Among the new features in the Galaxy Note 7 is a high capacity, quick-charge battery 16 percent larger than last year's Galaxy Note.
Samsung is urging owners to discontinue Note 7 use as it works with the U.S. Consumer Product Safety Commission on an investigation into a "battery cell problem" that could in some cases cause the handset to catch fire or explode.
"Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place," the company said. "We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available."
The news comes after two more replacement Galaxy Note 7 units caught fire over the weekend. On Sunday, reports claimed Samsung temporarily suspended production of the combustible device in cooperation with U.S. and China authorities.
The Galaxy Note 7 issue surface shortly after the device launched in August, with initial reports of exploding handsets emerging from Samsung's domestic market of South Korea. Subsequent incidents -- including dozens in the U.S. -- prompted Samsung to halt shipments and issue a voluntary global recall of some 2.5 million devices.
Reports have indicated that Samsung rushed the Galaxy Note 7 to market in an attempt to capitalize on what officials at the company believed was Apple's "boring" iPhone 7 and iPhone 7 Plus update. Among the new features in the Galaxy Note 7 is a high capacity, quick-charge battery 16 percent larger than last year's Galaxy Note.
Comments
Samsung's error was thinking, and acting on the thought, that they needed to have the Note 7 out before the iPhone 7. Then when problems arose, they thought that they had to act quickly to recall the existing product and replace it. Somewhere in there, a failure to determine the exact cause occurred. That was a concern of mine that I noted at the time, and now it has come to pass.
FUBAR.
Samsung has a point. Next to the Note 7, every other smartphone is boring. The Note 7 has captured headlines around the globe. It is simply the hottest consumer product of the year -- by hundreds of degrees!
The Note 5 came out before the iPhone 6S. I don't think it had anything to do with trying to beat the iPhone 7 - Samsung already altered the release date of the Note last year to come out earlier than the iPhone.
It's nothing more than piss-poor quality control.
Apple would've been in a death spiral weeks ago had they been part of such a shitstorm.
is that why Sammy took a long time for a recall?
iPhones sometimes catch fire as well you know.
http://bgr.com/2016/10/10/iphone-6-plus-explosions/
As a long term share holder myself, looking at this mess I can't even begin to imagine what it would be like IF this happen to iPhone. For so many years, I've read so many complains (including myself) why so low PE on an extremely profitable company comparing to other tech company.
Well, the short and simplify answer is exactly what we're seeing here with the problem happening at Samsung. Despite unheard profit margin for a hardware company, aapl is still a hardware company. Yes, it take great software to make these hardware run but the hardware still bring in the most of the revenue and profit.
This nightmare scenario is very real for any hardware company, a new manufacture process, a supplier fault etc. Some of these problem will not show itself until product is enmass. By that time it only need small number of incident in millions to bring down a product line.
Unlike company like googl, fb, amzn, msft etc. Think about what it will take to dethrone anyone of these company, which is why they command high PE.
Anyway, just thinking out loud.
Cheers..