ericpeets

WayTools_Support said:

Yeah, yeah - definitely.

That’s how you summoned just the right tone to abuse that editor!  
Definitely. Claymore mines in her cornflakes, breakfast email sort of thing, that’ll do it.
Totally feeling it man.  Even Shrek’s donkey can feel that connection.  

And for sure, the best cover - just point to the nerds. Their tech did it.  Yeah, there’s the culprit.
Pay no attention to the man behind the curtain! 
You know, the sociopath for hire, the abuse made to order!
Shut down the writer, and dis the inventors in one neat step.
Brilliant, perfect crime!

Waytools,

Seriously, are you on drugs? I have no idea what you're trying to say. You can come back with something like: Oh, yes you do... all you want but I honestly cannot decrypt your gobbledygook.

Is it a response to any of my posts -- to which I can respond? I have no idea. You've only addressed my point-blank questions with cyclical or recursive words.

What are you trying to say here? Who are you talking to? Do you talk like this in real life too? Do you see only alter egos in the real world too? Do you always think everyone is out to get you? How do you function in the real society, much less run a business?

I don't know if you're a hired PR person or the CEO Mark Knighton, but I know you've been there for long time, as you always write like this. In fact, people have been commenting on your strange writing style even in your own forums. Quote:

jacobolus

The waytools representative here uses lots of big words, but in unidiomatic / incorrect / awkward ways, as if he’s a non-native English speaker writing using a bilingual dictionary, or a high school student who just got his first thesaurus. It’s very disorienting to read, especially when combined with his strong emotional responses.

I suggest you take remedial English (if it is indeed not your first, or even second? language). More than that, though, I recommend getting some therapy to deal with your paranoia and hallucinations. Only then can there be a functional conversation. As it stands, communication with you (and your company) is futile.

I'd like to reiterate that I am a fan of your product, and would love to see it actually hit the market (especially Amazon). Then and only then would I consider buying, since I'd be dealing with Amazon's great customer service and not your company or your PR person. And I hope it's perfect (as you're hoping it to be) and never breaks, because I'd never want to contact your support.

dabigkahuna said:

arkorott said:

- The "enforced" refunding

I have disagreed with some of this practice, but I can't disagree with all of it. When someone is posting about how their WT are thieves, their money is being stolen, it will never be delivered, etc, then it is appropriate to refund them. After all, what sane person would actually believe those things yet still keep their order? Now, I can imagine lots of people being worried about eventual delivery, but being willing to continue to take the risk. But those people would be posting differently. I can also see a person getting angry and saying such exaggerated things when, in fact they don't believe them. Think of when a kid says they "hate" their parents - they actually don't, but they are mad and say silly things.

So, in these kinds of cases, it makes sense to cancel them. If the person really believes what they say, they have no logical reason to want to keep their order. If they just lost control for a moment and posted something they really didn't mean, they can reorder and keep their place in line.

Oh we don't care about a few users who cursed, went overboard on WTF and were promptly force-refunded. Most of us agreed and even applauded getting rid of them. We're not talking about them. Only Waytools and you keep referring to them, to rationalize Waytools' chaotic behaviors.

No, we're talking about users who followed the forum rules and how they were dealt with. And they far outnumber the ones that clearly broke the rules. If a user break the rules, close their account and force-refund. Fine. I certainly would not do this, but I can understand. What I don't understand is all the steps in between: shadow-banning so they can't start a thread, silencing your account so they can only like, disabling the account for an arbitrary amount of time, after which you can log back in, demoting your user level, etc.

These tactics serve no other purpose than to just mess with you. It's as if they're saying: "Your money's still good, but you're not" or "Come back later when you can be nice. Your money'll safe with us" or "We kinda sorta didn't like what you said so we demoted you, cuz, you know, we can". Of course, they never warn you beforehand. You just scratch your head while trying to figure it all out. And if you are able to post questions, they'll never answer you. Most of the times, you're not even able to ask, so you end up asking on places like here. And again, no answers.

There is no rhyme or reason why they do this to so many perfectly good forum citizens. Waytools often uses "misrepresentation" as the reason, which could mean virtually anything under creation, though I seriously doubt they know what the word really means. It just sounds good, I guess. And it's clear they won't tolerate sarcasm or humor, unless it's somehow used to sing their praises, and you better sing hard. Otherwise, they may somehow someway take it the wrong way and put you through the gauntlet of demotions, silencing, etc. If you still protest, or just protest at all, they will publicly humiliate you with something like: "You seem stressed by your order. We don't want to give you stress..." -- as if you're the whacko -- before performing force-refund (public execution style): "So we're forced to cancel your order."

"But," they always say. "If you change your mind, you can re-order within a week and keep your place in line." Which is to say, "You're a whack job, we don't like you, but your money's still good."

So, it's no wonder the majority of posts on WTF are birds singing to the choir. I know some are in earnest, excited equally by the textblade as they being chosen for TREG, but the rest you simply have to wonder. I don't see much counterpoints nor anyone taking Waytools to task. It's springtime there for Germany and Waytools Gestapo, while it's winter for Poland for the rest.

TextBladeDenied said:

ericpeets said:

Speaking of children, answer me this if nothing else. Let's not get into semantics games, simple yes/no + a simple explanation. And I'm asking you Waytools -- not Kahuna or anyone else:

• Will you honor the promise you made in your Keys for Kids marketing. If so, when?
• If not, why not?

Yes, I have specific questions about that topic, as well as many other questions I have already posted on this thread. Many people have questions. If Mark Knighton would indicate he is ready to start answering such questions, I would re-post mine, but until he indicates such, I feel like its pathetic to ask, as it is obvious he is not going to respond.

Mark, are you aware of the 'AMA' concept? Why wont you do something like that? Start a thread 'Ask Me Anything', and then answer every question about the product, product status, shipping delays, etc.

Of course you cannot do it on your forum as almost everyone has been banned. But here is another idea: people have been banned or shadow banned (unable to post) at your forum for years. Why not offer some clemency to all of your banned customers and unban everyone? Then you can do an AMA there.

Of course, if anyone goes ballistic, you can always ban them again. So what is the downside? 

I think you would find a lot of good faith questions being asked if you demonstrated some good faith efforts to reconnect with people whom you have damaged your relationship with. Until you ship the product your customers paid for, the onus is on you to re-establish credibility and trust.

Isn't that what the Rants forum was for?

Waytools (don't know your real name, so I'll just go with that):

WayTools_Support said:

Rolanbek - please look here at what no one has said about what nobody got.

https://forum.waytools.com/c/Reviews

This is a marketing page. Not sure whether they can be construed as ads, which are not allowed. And nothing against TREG folks, but those 'Reviews' are skewed, as they've received a unit, albeit for testing purposes and speaks of only their units (which seems great, by the way).

For the larger majority who haven't received theirs, this is the more general consensus:

https://forum.waytools.com/t/order-delayed-four-times-now-no-explanation-provided-on-blog-twitter-etc/295

Your language above is thankfully more civil.  However, your history of posts, even just on AI’s venue, is very different from what you now say.

“I just want to know where my stuff is.” Has long been preceded by this message - 

(It won’t ship.  Don’t buy it.  But I’m keeping my order just so I can sue - for taking my money - which I won’t let them refund.)

So you take offense at anyone who wants to know where their stuff is? Don't you realize EVERYBODY who's your 'customer' wants to know where their stuff is? The vast majority of posts on your forums is just multiple variations of that question -- which you find 'uncivil'.

You posted above claiming we misrepresent your reputation. Our response - 

Your own extensive posts are what define your reputation.  There is plenty that controverts your new version.   

Anyone who wishes to judge for themselves what misleading has been done, can simply read your prior posts.

That is personal matter between you and Rolanbek. Don't drag us all in to act as your judge(s). I suggest you both duke it out elsewhere... as per forum guidelines. Speaking of which...

Good points worth reflecting upon from the AI Forum Rules page -

<<< Partial clippings of the AI Forum Guidelines >>>

You only recite just a few. If you're going to recite it at all, you should provide the link to the whole thing:
https://forums.appleinsider.com/discussion/184333/appleinsiders-updated-commenting-guidelines

And you left out the FIRST rule, which I quote:

Multiple accounts per user are not allowed, nor is making a new one after a ban. We already know which of you have created new accounts after a prior ban, and you're being grandfathered in -- but don't do it again, and don't repeat the crimes that got you banned in the first place.

Yet:

WayTools_Support said:

A deceiver’s only work-product is false words, and only identity is anonymous.

In virtually all your posts, you repeatedly accuse several people of being anonymous users each with MULTIPLE (five of them, according to you) accounts, or alter-egos -- high-fiving one another for what... street creds, post count, was it? All a part of (as yet unamed) cabal out to destroy you. You even accused me of being a part of this anonymous gang. I have nothing against anonymous ID usage (as they do serve a purpose), but how am I anonymous? What part of Eric Peets (ericpeets) or Rolanbek (rolanbek) is anonymous?

And we are not out to get you. For me, I feel morally obligated to provide a balance (from my real world experience) to your marketing messages -- which are at best cryptic, to extremely misleading full of holes that need to be filled. I feel all potential users are entitled to get the whole, complete story before plunking down their $99, which may not be much for some, but a decent chunk of change for others.

Yet you keep making this same accusation over and over even after Mike had reassured us that no such multiple anonymous + alter-egos generating tactics exists.

I won't go over the rest of your statement, or as you said:

We won’t refute each false point. 

Except this:

When all else fails, just remember - be civil! Don't say things here that you wouldn't say face-to-face, or in front of your own children.

Speaking of children, answer me this if nothing else. Let's not get into semantics games, simple yes/no + a simple explanation. And I'm asking you Waytools -- not Kahuna or anyone else:

• Will you honor the promise you made in your Keys for Kids marketing. If so, when?
• If not, why not?

gmadden said:

@ericpeets ;
if there is a particular user you want to watch, the WayTools forum supports that, e.g. 
https://forum.waytools.com/users/waytools/activity

Thanks! Wasn't aware of that feature.

alexonline said:

ericpeets said:

Sorry, I meant "Comfortably Numb"

Insufferably Glum

Hello?

Is there anybody in there?

Just type if you can hear me.

Is there anyone at home?

Come on, now,

I hear you're feeling down.

Well I can't ease your pain

Knock you off your feet again.

Panics.

I'll need some information first.

Just the basic facts.

Can you tell me where Mark blurts?

There is such pain, your brain is bleeding

A distant ship date on the horizon.

Blather only coming through in waves.

Mark's lips move but I can't hear what he's saying.

When Text Blade launched I was a believer

My hands felt just like two balloons.

Now I've lost that feeling once again

I can't explain you would not understand

This is now what I am.

Mark has become insufferably ho-hum.

O.K.

Mark's a little pinprick.

There'll be tons more aaaaaaaaah!

But you may feel a little sick.

Can you stand up?

I don't believe it's working, bad.

Mark's excuses just mean a no show

Refund it's time to go.

There is such pain, your brain is bleeding

A distant ship date on the horizon.

Blather only coming through in waves.

Mark's lips move but I can't hear what he's saying.

When Text Blade first launched 

I caught a fleeting glimpse

Out of the corner of my eye.

I turned to look but it was gone

I cannot put my finger on it now

The lies have grown, 

The dream is gone.

Mark has become insufferably "umm".

Hi Alex,

Thank you, thank you. This is one of my favorite songs. And it's funny how it always entered my head whenever WT posted...

You truly are a genius!!!