NYC362

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NYC362
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  • Apple hourly workers feel helpless under punishing pressure & mistreatment

    I'm relatively new to retail, working at Apple for just over two years.  No, it is not the easiest of jobs, but it could be so much worse.   

    Maybe I'm really lucky.  My management at my store has been great to me and encouraging of others.  Sure, there are some people who whine about everything, but I'm convinced they'd do that anywhere.  Customers here in NYC come from all over the globe.  The overwhelming majority are nice, polite, and appreciative of our efforts.

    During the pandemic, the company not only didn't lay anyone off, but they kept on seasonals who were supposed to leave at the end of March 2020.  We were paid throughout the shut down and many of us- including myself- had the chance to work at home doing phone support for sales, orders, and trouble shooting.

    We've been provided with masks (designed by the company and so popular, customers constantly ask if we sell them), with COVID tests- first it was PCR tests FedEx'ed to our homes.  I had results in generally 48-60 hours. Now, it is rapid tests that we do on the first day of our work week and we've been told to add 20 minutes to our clocked in time for that test.  We get discounts on merchandise.  We get stock at 15% off the market price at the beginning or end of a purchase period- which ever is lower.  (On January 31, many employees will be buying shares at about $123 a piece.). I get one sick hour for every 30 hours I work- so around 4 per month.  Have good attendance like me, and it piles up pretty quickly. 

    There are many chances to move within the company.  Career experiences let you try other positions.  In my short time, I've seen dozens of retail employees move up the at ladder within the store or to business sales or to corporate and development roles.

    Is it perfect?  No.  We are on our feet all day.  We are have to deal with survey results that make you want to hunt the customer down and find out what they were thinking.  (Like the review a colleague of mine received- a 2 [out of 5] because he didn't smile.  Obviously, customer idiot didn't realize we can't see smiles through masks.).  We are always conscious of metrics like connected phones, AppleCare+ sales, business intros, etc.    In store zoning could be better.  Standing "On Point"- welcoming customers into a store and finding out what they are there for- for over two hours at times is mind numbing.  I've said several times, that zoning should never be more than 90 minutes, unless someone wants to be there. 

    But does anyone think that any other large retail company is any different?   I may be new to retail but my wife worked in high end retail for over 30 years, I knew exactly what to expect, and overall, I haven't had many issues to gripe about at all.

    Finally, to the poster who claims the average Apple store employee is making $13 an hour.  I'd like to know where they got that info.   Salary does differ by market.  Here in NYC, I started at $20 an hour two years ago.  A starting Specialist here makes a bit more than that now.   I've been told that a neighboring market in New Jersey, the pay is about a dollar an hour less.  No idea if that is actually so though.  In any event, I really doubt anyone at Apple is making just $13 an hour.

    Apple isn't perfect, but if you do your job it is pretty damn good.  

    Remember, the grass isn't greener on the other side of the fence.  The problem is, everyone is looking at a green fence. 
    dewmeradarthekatcoastalgatheringDogpersonget seriousmaximaraanonconformistmike1muthuk_vanalingam
  • Brazilian iPhone thieves demonstrate importance of responsible password practices

    I'm an Apple Specialist and it is just incredibly how many people 1) use simple number sequences for their iPhone/iPad passcode. (1111, 0000, 1234, etc). Even worse how many times when I've asked someone to enter their Apple ID password in their phone, they open up the Notes app and there is every password and PIN number for their entire life.

    I try to inform them how unsafe that is, but few listen.  I even show them password books (like an address book) that cost about $5.00 on Amazon.  While even that might not be the safest thing if a home is burgled, it is still better than having an iPhone whose passcode is 0000 and then having all your user names and passwords to every website under the sun in Notes is just courting disaster.  (Often these are the same phones that aren't backed up anywhere, so when it gets lost, the information is gone as well.)


    stompyDogpersondoozydozenwatto_cobra
  • MagSafe Battery Pack now provides 7.5W charging after firmware update

    If you plug the battery into a MacBook, iMac, or iPad (Air or Pro), the update can take just a few minutes.  
    urashidright_said_freddoozydozennickyfreshdj2k3000marc gJaphey
  • COVID-19 disaster shows off Apple's true core

    I'm sure this article will be accused of drinking the Apple Kool-Aid, but it everything said here is true.  Apple has resources like pretty much no other company on the planet and no matter what happens concerned the pandemic, Apple will see it through.

    Today, Goldman Sachs issued a rare sell recommendation on Apple stock and sure enough the stock is down a few dollars in a market that is otherwise very positive today.  Either they were looking to just move the price downward to pick up shares a bit cheaper, or they are highly mistaken about Apple's future.

    Sure, stores are closed and sales will be down for this and almost certainly the next quarter, but people need Apple services and products.  The intro of the new iPhone SE is actually perfectly timed.  There are a lot of people who need to upgrade their old iPhone 6 and 7.  At $399, the new SE is perfect and doesn't break the bank for many people.  (Monthly payment plans will be around $16 a month.  People spend more on a Netflix subscription.)

    Finally, all the charitable stuff that Apple does is truly incredible.  They have the resources, the pull, and the money.  Good to see some of go to good causes.
    BeatsdewmedysamoriaMacQcStrangeDaysmuthuk_vanalingamjony0lolliverwatto_cobra
  • Apple takes down online Apple Store for 'updates' [u]

    Roderikus said:
    If you can’t maintain a virtual store while upgrading, you shouldn’t be in the online business.
    You have no idea how Apple works.  Having the store "down" is a marketing ploy.  They know very well people and a lot websites just like this one are watching.  So when the store goes back up, everyone is looking for what's new.

    In short, "We'll be right back." drives traffic when they do get back.  
    sphericronnlibertyandfreeSpitbathJFC_PAzigzaglenswilliamlondonlolliverforgot usernamewatto_cobra
  • Apple's Federighi says child protection message was 'jumbled,' 'misunderstood'

    Come on already.  Google and Facebook have been doing this for years.   Suddenly when Apple wants to do the same thing, everyone gets twisted.

    It is just like the 1000 gas powered cars that will catch on fire get not a work of national attention, but one Tesla goes up in flames and there's a world wide news bulletin like it's the end of the world. 
    pichaeldewmeStrangeDaysnapoleon_phoneapartn2itivguybulk001radarthekatapplguyargonautjony0
  • Zuckerberg really wants iPhone users to shift to WhatsApp

    Sure, let me turn all my text messages over to Meta.  Sounds just fine.   
    hecalderMadbumtwokatmewjahbladebaconstangqwerty52watto_cobraAlex1Njony0
  • Let's get ready to rumble: Zuckerberg agrees to fight Musk in cage match

    There seems to be a pretty solid consensus on the wanted outcome around here...lol.   (I agree.)
    9secondkox2watto_cobraFileMakerFellersconosciuto
  • Elon Musk again claims one day Tesla will get bigger than Apple is today

    First, it really is a bit ridiculous for a company official to make statements like that on earning report.

    Second, what is really the future for Tesla?

    Here's my two cents:

    There is no doubt the company was a trailblazer in electric cars.  They really showed the world that an EV with a decent range was possible for a price that not only the super rich could afford.  With that in hand, Tesla grew and grew.  They were the EV company.

    But things are starting to change. 

    Competition:  Ford, GM, Kia, Volkswagen, etc have the money and are starting to produce EVs that are more affordable than a Tesla.  I always thought my next car was going to be a Model Y.  But since it first came out, the price has soared.  I can no longer afford such a car.   On the road, I'm starting to see Rivians.  Today, I saw a Lucid.  I've seen more Ionic EVs than I can count.  Sure, there are still more Teslas out there, but the landscape is changing.   

    Quality control:  In the rush to build as many cars as possible, I read reports all over the place of quality issues with Teslas.  I'm not talking about not ready for prime time software, I mean body panels that don't fit well; paint jobs that are below standard, etc.   That is not a way to attract customers

    Finally, Musk himself.  Sure, there are people who love the brash, no hold barred CEO, but many people do not like it.  His possible purchase of Twitter is truly rubbing a lot of people the wrong way.   There is no doubt it is turning off at least some customers.   

    I doubt Tesla will go out of business or see its stock fall to $50, but overtake Apple in market cap.   Unless something major happens, I just do not see how that is even remotely possible.  
    Skepticalblastdoorstarof80Bart Ywatto_cobraqwerty52
  • Here's why you don't put an AirTag on your dog's collar

    Okay, I've had an AirTag on my dog's collar almost since they came out.  The tag has never fallen out its holder.  The dog does not wear the collar inside the house- and with one exception when she was about three months old, has never bolted out the front door.  (She is 3½ years old now.)
    Having an AirTag on her collar is no different from having her license and rabies vaccine tags on it.  
    watto_cobratimpetusFileMakerFellerlolliverAlex1N