mrc
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Apple launches keyboard service program for 'small percentage' of MacBook, MacBook Pro own...
I'm already at the point where my whole computer has been replaced and this one has already developed the same sticky keys, repeating keys and non-responding keys problems. I'm past being nice and cordial. These are defective by design and Apple needs to take responsibility for that, not fob me off with constant 'repairs' for my $3000 investment in an Apple laptop. Not acceptable.hammeroftruth said:
Well technically it's not a lemon, unless you have had at least 3 major repairs and have to have a 4th. Some states may have different requirements like CA, but most have the above guidelines for determining a lemon.mrc said:It angers me that Apple think it's an okay solution to simply replace with the same part for 4 years. It doesn't fix the problem, but simply delays it by 4 years, nothing more. My 2017 MacBook Pro 15 is basically a lemon, and Apple are still selling these things. Shame on you, Apple... you used to be synonymous with quality.
Just so you know, just because Apple replaces the part and covers it for at least 90 days or the rest of your warranty, it doesn't let them off the hook. If you have had a computer repaired and you still have issues, you can ask Applecare to replace your computer. Just document everything and make sure you speak to a senior advisor. Be cordial to them, remember, they work for Apple and didn't have anything to do with the computers design or the program to repair the computer. If they feel that you have a compelling reason to replace the computer, they have the power to do so.
