I don't think Apple would suffer too badly even if it couldn't fix the problem. Most people will figure ways around it because they like the phone too much to want to swap and most people will use a case. Personally, even without a case I won't be swapping phones to Android or whatever. At first it was pretty tricky holding the phone differently but I've since found ways, especially using my left index finger or thumb resting above the screen at the top of the phone that really feels ok, it's not what I would have chosen but it doesn't bother me now.
When I do hold the phone as I had always done and call my home landline number I get the failed call message and the landline goes dead. Likewise if I'm surfing, web pages will stop loading, so when it says "no service" for me it's not just telling me the wrong thing, it's telling me the right thing.
Don't let the phone adapt to the user, have the user adapt to the phone.
Good grief, the hand gymnastics you'll put up with, just because it's Apple, magical, or 'just works'. I don't get it - no matter how good the screen is, OS, apps, etc, what's the point, if you can't hold it like a normal phone, without dropping the call or cutting d/l speeds.
Don't let the phone adapt to the user, have the user adapt to the phone.
Good grief, the hand gymnastics you'll put up with, just because it's Apple, magical, or 'just works'. I don't get it - no matter how good the screen is, OS, apps, etc, what's the point, if you can't hold it like a normal phone, without dropping the call or cutting d/l speeds.
Apple have already told me, after going through several stages of talking to technicians etc, that they'll replace the phone. I'll try the update and if that doesn't work I'll get a new one. If I have the same problems with that phone, I'll keep it. Working around the issue hasn't proved as difficult as I had expected and I'm already at the point where it's become habit to hold it differntly. I will say that when I first started holding it differently, I very nearly dropped it from standing height on stone paving, but now I can hold it securely and am no more scared about dropping it than I would be if I held it how I used to.
If the problem isn't solved it obviously won't look good on Apple but I won't switch down to the 3GS or get something else, no way.
Is there any definitive proof that the email from Jobs saying "don't hold it that way" was actually from him and not just some made-up rumor? As some here are tethering their iPhone outrage to that email, it would be nice to know if it was real or just another Apple hoax.
Anyone who is experiencing this problem and is unhappy with the phone should very carefully keep track of their 30 return period. If Apple and/or AT&T do not resolve the problem to your satisfaction within that period of time you may wish return the phone and/or get out of the contract.
If there are enough people who do this, perhaps, just perhaps, it may get Steve's attention. (But I doubt it.)
The question in my mind is whether the iPhone 4, even with the bumper and the rumored firmware update performs in a satisfactory manner?
I spoke with Apple Tech Support this morning about TWO dead iPhone IVs. Mine drops signal in 20-30 seconds. I showed it to friends this weekend who were all shocked at how bad the problem is. This does not reflect well on Apple at all. I got both phones "on the record" as having the problem since Apple doesn't seem to want to honestly address the issue.
That being said, I was in Rosarito / Ensenda using TelCel & the phone worked perfectly. I tried EVERYTHING to try and get it to drop the signal. Perfect 5 bars the whole time.
How in the world can this phone not work in Orange County, CA with AT&T and yet work perfectly in Mexico? At least this gives me hope that they will be able to fix the problem.
I spoke with Apple Tech Support this morning about TWO dead iPhone IVs. Mine drops signal in 20-30 seconds. I showed it to friends this weekend who were all shocked at how bad the problem is. This does not reflect well on Apple at all. I got both phones "on the record" as having the problem since Apple doesn't seem to want to honestly address the issue.
That being said, I was in Rosarito / Ensenda using TelCel & the phone worked perfectly. I tried EVERYTHING to try and get it to drop the signal. Perfect 5 bars the whole time.
How in the world can this phone not work in Orange County, CA with AT&T and yet work perfectly in Mexico? At least this gives me hope that they will be able to fix the problem.
That's interesting. Here's to hoping, 'cause I have my money up stairs if it's fixable, soon.
I spoke with Apple Tech Support this morning about TWO dead iPhone IVs. Mine drops signal in 20-30 seconds. I showed it to friends this weekend who were all shocked at how bad the problem is. This does not reflect well on Apple at all. I got both phones "on the record" as having the problem since Apple doesn't seem to want to honestly address the issue.
That being said, I was in Rosarito / Ensenda using TelCel & the phone worked perfectly. I tried EVERYTHING to try and get it to drop the signal. Perfect 5 bars the whole time.
How in the world can this phone not work in Orange County, CA with AT&T and yet work perfectly in Mexico? At least this gives me hope that they will be able to fix the problem.
That is a very interesting experience. Please do keep us posted as to what happens.
Has anyone heard a more definite answer on when or if there will be a software update? I know the IOS 4 update was at around 10:00 a.m. PST. As of right now, I do not believe there is any update.
I'm sorry at this point I can't read the entire thread to see if anyone has posted this. I noticed this "answer" is floating around the web this morning. I don't know if this will work but it sounds promising. Does anyone want to try this on their new phone that isn't currently working?
from macrumors:
"Reception issue on iPhone 4
Those of you that are having dropped call issues on your iPhone 4, it is not related to the "death grip". You need to reinstall OS4 from scratch and DO NOT sync from your backup. Create a fresh phone. Your signal issues will go away. I have had two friends do this and they have not had any dropped calls since doing a fresh install.
For some reason this issue is being blamed on the death grip when I believe it is a bug with peoples backup or just bad OS4 software from the factory. A fresh install should solve your dropped call problems"
I haven't got my new phone yet so I have nothing to test it on. Good luck.
I'm sorry at this point I can't read the entire thread to see if anyone has posted this. I noticed this "answer" is floating around the web this morning. I don't know if this will work but it sounds promising. Does anyone want to try this on their new phone that isn't currently working?
from macrumors:
"Reception issue on iPhone 4
Those of you that are having dropped call issues on your iPhone 4, it is not related to the "death grip". You need to reinstall OS4 from scratch and DO NOT sync from your backup. Create a fresh phone. Your signal issues will go away. I have had two friends do this and they have not had any dropped calls since doing a fresh install.
For some reason this issue is being blamed on the death grip when I believe it is a bug with peoples backup or just bad OS4 software from the factory. A fresh install should solve your dropped call problems"
I haven't got my new phone yet so I have nothing to test it on. Good luck.
I did this with an Apple technician on the phone (landline) at the time. Nothing changed for me.
That is not going to work, the upgrade already does a clean intall of iOS4. Please stop posting the garbage you read on Macrumors here, that site is full of bullshit.
Quote:
Originally Posted by anwerman
I'm sorry at this point I can't read the entire thread to see if anyone has posted this. I noticed this "answer" is floating around the web this morning. I don't know if this will work but it sounds promising. Does anyone want to try this on their new phone that isn't currently working?
from macrumors:
"Reception issue on iPhone 4
Those of you that are having dropped call issues on your iPhone 4, it is not related to the "death grip". You need to reinstall OS4 from scratch and DO NOT sync from your backup. Create a fresh phone. Your signal issues will go away. I have had two friends do this and they have not had any dropped calls since doing a fresh install.
For some reason this issue is being blamed on the death grip when I believe it is a bug with peoples backup or just bad OS4 software from the factory. A fresh install should solve your dropped call problems"
I haven't got my new phone yet so I have nothing to test it on. Good luck.
I'm sorry at this point I can't read the entire thread to see if anyone has posted this. I noticed this "answer" is floating around the web this morning. I don't know if this will work but it sounds promising. Does anyone want to try this on their new phone that isn't currently working?
from macrumors:
"Reception issue on iPhone 4
Those of you that are having dropped call issues on your iPhone 4, it is not related to the "death grip". You need to reinstall OS4 from scratch and DO NOT sync from your backup. Create a fresh phone. Your signal issues will go away. I have had two friends do this and they have not had any dropped calls since doing a fresh install.
For some reason this issue is being blamed on the death grip when I believe it is a bug with peoples backup or just bad OS4 software from the factory. A fresh install should solve your dropped call problems"
I haven't got my new phone yet so I have nothing to test it on. Good luck.
This doesn't sounds quite right to me. I seem to be having more connection issues with my 3GS upgraded to 4.0 than my wife is having with her new 4. I'm just hoping that an update will help with the "breaking up" and dropped calls that I'm having now. The wife has also been dropping a lot of calls since getting her new 4.
I spoke with Apple Tech Support this morning about TWO dead iPhone IVs. Mine drops signal in 20-30 seconds. I showed it to friends this weekend who were all shocked at how bad the problem is. This does not reflect well on Apple at all. I got both phones "on the record" as having the problem since Apple doesn't seem to want to honestly address the issue.
That being said, I was in Rosarito / Ensenda using TelCel & the phone worked perfectly. I tried EVERYTHING to try and get it to drop the signal. Perfect 5 bars the whole time.
How in the world can this phone not work in Orange County, CA with AT&T and yet work perfectly in Mexico? At least this gives me hope that they will be able to fix the problem.
Well you probably just answered your own question. It was Telcel, not AT&T. Some countries use different frequencies for GSM. I couldn't find Telcel's coverage map and see what frequency they use, but it might be different than AT&T. In the old days, the original AT&T had different GSM frequencies all over the US. One rep told me that the newer the network, the higher the frequency.
Like I said before it could be possible that AT&T gave Apple a different frequency to test the iPhone 4. It also could be possible that all the test phones had the same "dummy" cover on them to look like 3GS, negating the antenna attenuation you would get by holding it with the bare metal.
Comments
I don't think Apple would suffer too badly even if it couldn't fix the problem. Most people will figure ways around it because they like the phone too much to want to swap and most people will use a case. Personally, even without a case I won't be swapping phones to Android or whatever. At first it was pretty tricky holding the phone differently but I've since found ways, especially using my left index finger or thumb resting above the screen at the top of the phone that really feels ok, it's not what I would have chosen but it doesn't bother me now.
When I do hold the phone as I had always done and call my home landline number I get the failed call message and the landline goes dead. Likewise if I'm surfing, web pages will stop loading, so when it says "no service" for me it's not just telling me the wrong thing, it's telling me the right thing.
Don't let the phone adapt to the user, have the user adapt to the phone.
Good grief, the hand gymnastics you'll put up with, just because it's Apple, magical, or 'just works'. I don't get it - no matter how good the screen is, OS, apps, etc, what's the point, if you can't hold it like a normal phone, without dropping the call or cutting d/l speeds.
Don't let the phone adapt to the user, have the user adapt to the phone.
Good grief, the hand gymnastics you'll put up with, just because it's Apple, magical, or 'just works'. I don't get it - no matter how good the screen is, OS, apps, etc, what's the point, if you can't hold it like a normal phone, without dropping the call or cutting d/l speeds.
Apple have already told me, after going through several stages of talking to technicians etc, that they'll replace the phone. I'll try the update and if that doesn't work I'll get a new one. If I have the same problems with that phone, I'll keep it. Working around the issue hasn't proved as difficult as I had expected and I'm already at the point where it's become habit to hold it differntly. I will say that when I first started holding it differently, I very nearly dropped it from standing height on stone paving, but now I can hold it securely and am no more scared about dropping it than I would be if I held it how I used to.
If the problem isn't solved it obviously won't look good on Apple but I won't switch down to the 3GS or get something else, no way.
If there are enough people who do this, perhaps, just perhaps, it may get Steve's attention. (But I doubt it.)
The question in my mind is whether the iPhone 4, even with the bumper and the rumored firmware update performs in a satisfactory manner?
http://conversations.nokia.com/2010/...ld-your-nokia/
That being said, I was in Rosarito / Ensenda using TelCel & the phone worked perfectly. I tried EVERYTHING to try and get it to drop the signal. Perfect 5 bars the whole time.
How in the world can this phone not work in Orange County, CA with AT&T and yet work perfectly in Mexico? At least this gives me hope that they will be able to fix the problem.
I spoke with Apple Tech Support this morning about TWO dead iPhone IVs. Mine drops signal in 20-30 seconds. I showed it to friends this weekend who were all shocked at how bad the problem is. This does not reflect well on Apple at all. I got both phones "on the record" as having the problem since Apple doesn't seem to want to honestly address the issue.
That being said, I was in Rosarito / Ensenda using TelCel & the phone worked perfectly. I tried EVERYTHING to try and get it to drop the signal. Perfect 5 bars the whole time.
How in the world can this phone not work in Orange County, CA with AT&T and yet work perfectly in Mexico? At least this gives me hope that they will be able to fix the problem.
That's interesting. Here's to hoping, 'cause I have my money up stairs if it's fixable, soon.
Yeah, flawless. I dont sit here and bitch about little "issues" which are really non-issues. Mine has worked well beyond my expectations.
Me too.
I spoke with Apple Tech Support this morning about TWO dead iPhone IVs. Mine drops signal in 20-30 seconds. I showed it to friends this weekend who were all shocked at how bad the problem is. This does not reflect well on Apple at all. I got both phones "on the record" as having the problem since Apple doesn't seem to want to honestly address the issue.
That being said, I was in Rosarito / Ensenda using TelCel & the phone worked perfectly. I tried EVERYTHING to try and get it to drop the signal. Perfect 5 bars the whole time.
How in the world can this phone not work in Orange County, CA with AT&T and yet work perfectly in Mexico? At least this gives me hope that they will be able to fix the problem.
That is a very interesting experience. Please do keep us posted as to what happens.
Cheers
I guess we're not getting a software fix today.
The day isn't over yet, troll.
Sarcasm.
Thanks
Adam
Posted 26 May 2010
from macrumors:
"Reception issue on iPhone 4
Those of you that are having dropped call issues on your iPhone 4, it is not related to the "death grip". You need to reinstall OS4 from scratch and DO NOT sync from your backup. Create a fresh phone. Your signal issues will go away. I have had two friends do this and they have not had any dropped calls since doing a fresh install.
For some reason this issue is being blamed on the death grip when I believe it is a bug with peoples backup or just bad OS4 software from the factory. A fresh install should solve your dropped call problems"
I haven't got my new phone yet so I have nothing to test it on. Good luck.
I'm sorry at this point I can't read the entire thread to see if anyone has posted this. I noticed this "answer" is floating around the web this morning. I don't know if this will work but it sounds promising. Does anyone want to try this on their new phone that isn't currently working?
from macrumors:
"Reception issue on iPhone 4
Those of you that are having dropped call issues on your iPhone 4, it is not related to the "death grip". You need to reinstall OS4 from scratch and DO NOT sync from your backup. Create a fresh phone. Your signal issues will go away. I have had two friends do this and they have not had any dropped calls since doing a fresh install.
For some reason this issue is being blamed on the death grip when I believe it is a bug with peoples backup or just bad OS4 software from the factory. A fresh install should solve your dropped call problems"
I haven't got my new phone yet so I have nothing to test it on. Good luck.
I did this with an Apple technician on the phone (landline) at the time. Nothing changed for me.
The day isn't over yet, troll.
Sarcasm.
That first day back on the Twelve Step Program is a beyatch, ain't it?
I'm sorry at this point I can't read the entire thread to see if anyone has posted this. I noticed this "answer" is floating around the web this morning. I don't know if this will work but it sounds promising. Does anyone want to try this on their new phone that isn't currently working?
from macrumors:
"Reception issue on iPhone 4
Those of you that are having dropped call issues on your iPhone 4, it is not related to the "death grip". You need to reinstall OS4 from scratch and DO NOT sync from your backup. Create a fresh phone. Your signal issues will go away. I have had two friends do this and they have not had any dropped calls since doing a fresh install.
For some reason this issue is being blamed on the death grip when I believe it is a bug with peoples backup or just bad OS4 software from the factory. A fresh install should solve your dropped call problems"
I haven't got my new phone yet so I have nothing to test it on. Good luck.
I'm sorry at this point I can't read the entire thread to see if anyone has posted this. I noticed this "answer" is floating around the web this morning. I don't know if this will work but it sounds promising. Does anyone want to try this on their new phone that isn't currently working?
from macrumors:
"Reception issue on iPhone 4
Those of you that are having dropped call issues on your iPhone 4, it is not related to the "death grip". You need to reinstall OS4 from scratch and DO NOT sync from your backup. Create a fresh phone. Your signal issues will go away. I have had two friends do this and they have not had any dropped calls since doing a fresh install.
For some reason this issue is being blamed on the death grip when I believe it is a bug with peoples backup or just bad OS4 software from the factory. A fresh install should solve your dropped call problems"
I haven't got my new phone yet so I have nothing to test it on. Good luck.
This doesn't sounds quite right to me. I seem to be having more connection issues with my 3GS upgraded to 4.0 than my wife is having with her new 4. I'm just hoping that an update will help with the "breaking up" and dropped calls that I'm having now. The wife has also been dropping a lot of calls since getting her new 4.
I spoke with Apple Tech Support this morning about TWO dead iPhone IVs. Mine drops signal in 20-30 seconds. I showed it to friends this weekend who were all shocked at how bad the problem is. This does not reflect well on Apple at all. I got both phones "on the record" as having the problem since Apple doesn't seem to want to honestly address the issue.
That being said, I was in Rosarito / Ensenda using TelCel & the phone worked perfectly. I tried EVERYTHING to try and get it to drop the signal. Perfect 5 bars the whole time.
How in the world can this phone not work in Orange County, CA with AT&T and yet work perfectly in Mexico? At least this gives me hope that they will be able to fix the problem.
Well you probably just answered your own question. It was Telcel, not AT&T. Some countries use different frequencies for GSM. I couldn't find Telcel's coverage map and see what frequency they use, but it might be different than AT&T. In the old days, the original AT&T had different GSM frequencies all over the US. One rep told me that the newer the network, the higher the frequency.
Like I said before it could be possible that AT&T gave Apple a different frequency to test the iPhone 4. It also could be possible that all the test phones had the same "dummy" cover on them to look like 3GS, negating the antenna attenuation you would get by holding it with the bare metal.
I did this with an Apple technician on the phone (landline) at the time. Nothing changed for me.
There's going to be a lot of voodoo fixes for a while I think...