Let me get this right, you asked Apple to give you 2 years AppleCare for free, and you're genuinely disappointed they didn't say yes?
With all due respect, if you aren't happy with its performance or possible future reliability, can I suggest you simply sell the iBook and move on. It's no big deal one way or the other. I'm sure you'll survive without it, and I'm sure Apple won't care one jot. I know computers are expensive, Apple computers particularly so, but paying a high price or 'premium' doesn't guarantee anything.
As for If I have to leave apple I will let everyone know what happened with me, that's fair enough, but don't you think you've got a little growing up to do?
Let me get this right, you asked Apple to give you 2 years AppleCare for free, and you're genuinely disappointed they didn't say yes?
With all due respect, if you aren't happy with its performance or possible future reliability, can I suggest you simply sell the iBook and move on. It's no big deal one way or the other. I'm sure you'll survive without it, and I'm sure Apple won't care one jot. I know computers are expensive, Apple computers particularly so, but paying a high price or 'premium' doesn't guarantee anything.
As for If I have to leave apple I will let everyone know what happened with me, that's fair enough, but don't you think you've got a little growing up to do?
I do not have any growing up to do my friend. I give testimony good or bad on all things. I tip when I go out to eat as I see fit. If I get good service I tip good. If I get bad service I do not tip at all. If I get superior service I tip accordingly.
Same with word of mouth. When I say I will let everyone know I am not talking about here on AI. I am talking about those who ask me about my iBook from this day forward.
The reason I am pissed is that I spent over $2,000 on the entire array of products from Apple. They tell me I am a rare case. I ask them " If I am such a rare case as you say why then can not Apple afford to warrenty the iBook for 2 more years.
I have since my last posting found that indeed Apple will not give any help to me so I have decided to sell the iBook.
I am finished with apple... Not because I have an apple product that broke as we all know any make of Laptop can break. I am finished with apple because they claim there is no problem with the iBooks.
I brought up that I have spoken with many who have had the same issue with their iBook and Apple says well I am sorry Apple has no reported issue with the iBook.
This means apple plays ignorant to honest feedback from their customers.
I told Apple of the many cases I read about on the "Apple" website and they said.. that is considered rumor by apple.
Let me say it is no rumor that I am finished with this arrogant company.
Fellowship, give yourself a few days to cool down. I understand your frustration, but you have to be realistic, too. Asking for free AppleCare was perfectly reasonable - I have heard of people for whom it worked. But, you still can't be suprised they said "No". They certainly can't say that there is a general issue with iBook motherboards, because that would mean a recall of all iBooks - disasterous for Apple. And, as frustrating as it is to be one of the affected owners, it looks like this is still a low-probability event, affecting probably on the order 1% of all iBooks.
In the end, will you really be happier and more productive if you swear off all things Apple? Given the steal of a deal that is an iBook, is it so terrible to just go ahead and pay the peice-of-mind tax?
Fellowship, were you talking to Apple Tech Support or Apple Customer Relations?
If you were talking to level 1 support, they give you the 'rubber stamp' form answers.
Escalate the call. Ask to talk to Apple Customer Relations and see what they can do. Seriously. Apple wanted me to pay to get my PowerBook fixed and I argued that it was unacceptable.
In the end, I got a new PowerBook G4/1 GHz (upgraded from my PowerBook G3/500).
Apple Customer Relations is the group that makes things happen. I'd seriously try calling Apple Care tech support again and asking your call to be escalated to one of those representitives.
The people you are dealing with actually can't get stuff done. You are talking to people who are in the call center in Texas. They don't have the authority to give you what you want. But getting to talk to an Apple Customer Relations representitive in Cupertino will greatly increase your chances of getting what you want. They actually listen to your problems and can do something about it.
Try this before doing something as drastic as selling all of your Apple products, okay? I have plenty of experience in dealing with Apple and their tech support agents, so trust me on this one.
In the end, will you really be happier and more productive if you swear off all things Apple? Given the steal of a deal that is an iBook, is it so terrible to just go ahead and pay the peice-of-mind tax?
It is so terrible. I will NEVER pay them money for their design flaws.. PERIOD
Is it worth it to sell it? YES read what David from another thread had to say:
Quote:
Originally posted by David M
iBook600
Eleven months in the dreaded flakey backlight problem started. Sent it in. (Very nice phone people by the way).
- 1st time came back with drive wiped, no fixes
- 2nd time came back with replaced reed switch. Worked fine for almost 24 hours.
- 3rd time came back with new MB and a new 3 month warrenty. Phew!
Four months later (and no warrenty left) it started again. Backlight randomly fades, blacks, lights, flickers etc. Bad reed switch for sure. Since I don't feel like sinking ~$400 at the moment (out of work) I'm just living with it and adding new words to my vocabulary.
Fellowship, were you talking to Apple Tech Support or Apple Customer Relations?
If you were talking to level 1 support, they give you the 'rubber stamp' form answers.
Escalate the call. Ask to talk to Apple Customer Relations and see what they can do. Seriously. Apple wanted me to pay to get my PowerBook fixed and I argued that it was unacceptable.
In the end, I got a new PowerBook G4/1 GHz (upgraded from my PowerBook G3/500).
Apple Customer Relations is the group that makes things happen. I'd seriously try calling Apple Care tech support again and asking your call to be escalated to one of those representitives.
The people you are dealing with actually can't get stuff done. You are talking to people who are in the call center in Texas. They don't have the authority to give you what you want. But getting to talk to an Apple Customer Relations representitive in Cupertino will greatly increase your chances of getting what you want. They actually listen to your problems and can do something about it.
Try this before doing something as drastic as selling all of your Apple products, okay? I have plenty of experience in dealing with Apple and their tech support agents, so trust me on this one.
Thanks fran for your imput... I did try that and even they said quite firmly... "NO Apple does not give out AppleCare"
I tried... It failed.
I am sad indeed by this... It takes away any reason to give apple any more business.
Ths sad thing is that I wanted to drop about $5,000 with them on a new tower and 23 in Flat Panel Display.
Just not going to happen after apple blew me off.
I am back to PC unless some unexpected change comes my way.
I am still without my iBook and the Apple Store said they did not know when it would be back...
I've never understood this idea that if something doesn't work the way you want, you should get something free. Repairs? Sure!
But when people start demanding "two years of Applecare free" or "a brand new machine free" I start to wonder.
I don't have a problem with your decision not to buy another iBook, after the problems you had with this one. But never buying another Apple product, because the phone tech couldn't give you something free? When they physically cannot give it to you anyway?
I can't even honestly say I have much sympathy--you sound like you are wound up over other people's stories you've read about on message boards--the fact is that your iBook got screwed up, you took it in, they fixed it under warranty and returned it. I don't see in any way how that entitles you to free Applecare, free bagels, free lox--free anything. There are people on this board and others who have *suffered*--look at Fran!--and sometimes Apple does right in the end, sometimes not. I'm having trouble understanding what you are upset over--if the new motherboard fails in 7-8 months, as you suspect it will, you'll need Applecare. OTOH, it is entirely likely that it will *not* fail--so don't get Applecare.
Given the attitude you are expressing here, which is rather different than your usual vibe, I suspect you aren't getting very far because you seem abrasive & your arguement doesn't really add up. If Apple had kept you iBook for long periods, or scratched it horribly, or something weird had happened...then there is more room for discussion.
They are actually doing their job--on these forums, where most write in only to complain, THAT IS RARE.
Isn't your iBook now functioning?
mm
ps--let me know if you want me to buy that base station for $50.
I can't even honestly say I have much sympathy--you sound like you are wound up over other people's stories you've read about on message boards--the fact is that your iBook got screwed up, you took it in, they fixed it under warranty and returned it. I don't see in any way how that entitles you to free Applecare, free bagels, free lox--free anything. There are people on this board and others who have *suffered*--look at Fran!--and sometimes Apple does right in the end, sometimes not. I'm having trouble understanding what you are upset over--if the new motherboard fails in 7-8 months, as you suspect it will, you'll need Applecare. OTOH, it is entirely likely that it will *not* fail--so don't get Applecare.
Given the attitude you are expressing here, which is rather different than your usual vibe, I suspect you aren't getting very far because you seem abrasive & your arguement doesn't really add up. If Apple had kept you iBook for long periods, or scratched it horribly, or something weird had happened...then there is more room for discussion.
They are actually doing their job--on these forums, where most write in only to complain, THAT IS RARE.
Isn't your iBook now functioning?
mm
ps--let me know if you want me to buy that base station for $50.
I will sell the iBook when I get it back.
I will sell it on Ebay and feel sorry for who ever ends up with it.
I will keep my other apple items such as iPod which is the sole reason I went with Apple in the first place and I will actually buy another apple computer. Which one is a good question.
I will not fork over $249 for the AppleCare when that can be applied to my new computer.
I will shut up about my iBook but I just have to wonder what the actual repair rate is on the iBooks.
If I did not like Apple I would have never gone with apple in the first place. I am simply upset that apple in the case of the current iBooks have a product that lasts only 1 year due to warrenty.
Without the 1 year warrenty it would have only lasted 9 months. With others only 3 or 6 months.
That is my complaint.
So I will sell the iBook on Ebay.. take the procedes and apply to some other apple computer (unknown at this time which one) as to continue to use my iPod etc.
Oh well, it happens to everyone with every brand.. i still dont see why you should get free applecare, I just got a 17" imac and the keyboard was cracked and the cable ripped in the box.. I didnt like it, but it happens.
I do not have any growing up to do my friend. I give testimony good or bad on all things. I tip when I go out to eat as I see fit. If I get good service I tip good. If I get bad service I do not tip at all. If I get superior service I tip accordingly.
Same with word of mouth. When I say I will let everyone know I am not talking about here on AI. I am talking about those who ask me about my iBook from this day forward.
The reason I am pissed is that I spent over $2,000 on the entire array of products from Apple. They tell me I am a rare case. I ask them " If I am such a rare case as you say why then can not Apple afford to warrenty the iBook for 2 more years.
I have since my last posting found that indeed Apple will not give any help to me so I have decided to sell the iBook.
I am finished with apple... Not because I have an apple product that broke as we all know any make of Laptop can break. I am finished with apple because they claim there is no problem with the iBooks.
I brought up that I have spoken with many who have had the same issue with their iBook and Apple says well I am sorry Apple has no reported issue with the iBook.
This means apple plays ignorant to honest feedback from their customers.
I told Apple of the many cases I read about on the "Apple" website and they said.. that is considered rumor by apple.
Let me say it is no rumor that I am finished with this arrogant company.
Fellowship
I guess two fanatical devotions are one too many for you to handle.
I will sell it on Ebay and feel sorry for who ever ends up with it.
I will keep my other apple items such as iPod which is the sole reason I went with Apple in the first place and I will actually buy another apple computer. Which one is a good question.
I will not fork over $249 for the AppleCare when that can be applied to my new computer.
I will shut up about my iBook but I just have to wonder what the actual repair rate is on the iBooks.
If I did not like Apple I would have never gone with apple in the first place. I am simply upset that apple in the case of the current iBooks have a product that lasts only 1 year due to warrenty.
Without the 1 year warrenty it would have only lasted 9 months. With others only 3 or 6 months.
That is my complaint.
So I will sell the iBook on Ebay.. take the procedes and apply to some other apple computer (unknown at this time which one) as to continue to use my iPod etc.
Fellowship
Are you going to be truthful about the history of problems you claim these iBooks have, including your own, when listing it on eBay?
I will shut up about my iBook but I just have to wonder what the actual repair rate is on the iBooks.
If I did not like Apple I would have never gone with apple in the first place. I am simply upset that apple in the case of the current iBooks have a product that lasts only 1 year due to warrenty.
Without the 1 year warrenty it would have only lasted 9 months. With others only 3 or 6 months.
That is my complaint.
ok.... let me put it this way.... isn't that the whole point of a warranty? to fix a broken product?
when you bought the computer you got a 1 year warranty...it broke under warranty...they fixed (are fixing) it...This is the first problem with an iBook that I have heard of from someone I actually talk to with an iBook...I know (ITRW) MANY people (10 or so off the top of my head) with iBooks and others who have other apple laptops... of them I am the only one to have a problem where I had to send the laptop into Apple...
I WILL be buying applecare for my computer because even after I get a new system, I want to make sure I can get things fixed on this one 2 years down the line.
I remember reading about your problems with os X, and most of the thread you were getting upset and aggravated over a small detail that not only was eventually fixed, but you found excellent and prompt help from the people here to get around it... when you buy a mac, you are not just getting the machine you purchased... you are also getting FREE tech support from us don't forget about that... it really is hard to put a value on it...
anyway... take it easy and don't be so quick to judge...
Comments
With all due respect, if you aren't happy with its performance or possible future reliability, can I suggest you simply sell the iBook and move on. It's no big deal one way or the other. I'm sure you'll survive without it, and I'm sure Apple won't care one jot. I know computers are expensive, Apple computers particularly so, but paying a high price or 'premium' doesn't guarantee anything.
As for If I have to leave apple I will let everyone know what happened with me, that's fair enough, but don't you think you've got a little growing up to do?
Originally posted by RodUK
Let me get this right, you asked Apple to give you 2 years AppleCare for free, and you're genuinely disappointed they didn't say yes?
With all due respect, if you aren't happy with its performance or possible future reliability, can I suggest you simply sell the iBook and move on. It's no big deal one way or the other. I'm sure you'll survive without it, and I'm sure Apple won't care one jot. I know computers are expensive, Apple computers particularly so, but paying a high price or 'premium' doesn't guarantee anything.
As for If I have to leave apple I will let everyone know what happened with me, that's fair enough, but don't you think you've got a little growing up to do?
I do not have any growing up to do my friend. I give testimony good or bad on all things. I tip when I go out to eat as I see fit. If I get good service I tip good. If I get bad service I do not tip at all. If I get superior service I tip accordingly.
Same with word of mouth. When I say I will let everyone know I am not talking about here on AI. I am talking about those who ask me about my iBook from this day forward.
The reason I am pissed is that I spent over $2,000 on the entire array of products from Apple. They tell me I am a rare case. I ask them " If I am such a rare case as you say why then can not Apple afford to warrenty the iBook for 2 more years.
I have since my last posting found that indeed Apple will not give any help to me so I have decided to sell the iBook.
I am finished with apple... Not because I have an apple product that broke as we all know any make of Laptop can break. I am finished with apple because they claim there is no problem with the iBooks.
I brought up that I have spoken with many who have had the same issue with their iBook and Apple says well I am sorry Apple has no reported issue with the iBook.
This means apple plays ignorant to honest feedback from their customers.
I told Apple of the many cases I read about on the "Apple" website and they said.. that is considered rumor by apple.
Let me say it is no rumor that I am finished with this arrogant company.
Fellowship
In the end, will you really be happier and more productive if you swear off all things Apple? Given the steal of a deal that is an iBook, is it so terrible to just go ahead and pay the peice-of-mind tax?
If you were talking to level 1 support, they give you the 'rubber stamp' form answers.
Escalate the call. Ask to talk to Apple Customer Relations and see what they can do. Seriously. Apple wanted me to pay to get my PowerBook fixed and I argued that it was unacceptable.
In the end, I got a new PowerBook G4/1 GHz (upgraded from my PowerBook G3/500).
Apple Customer Relations is the group that makes things happen. I'd seriously try calling Apple Care tech support again and asking your call to be escalated to one of those representitives.
The people you are dealing with actually can't get stuff done. You are talking to people who are in the call center in Texas. They don't have the authority to give you what you want. But getting to talk to an Apple Customer Relations representitive in Cupertino will greatly increase your chances of getting what you want. They actually listen to your problems and can do something about it.
Try this before doing something as drastic as selling all of your Apple products, okay? I have plenty of experience in dealing with Apple and their tech support agents, so trust me on this one.
Originally posted by Towel
In the end, will you really be happier and more productive if you swear off all things Apple? Given the steal of a deal that is an iBook, is it so terrible to just go ahead and pay the peice-of-mind tax?
It is so terrible. I will NEVER pay them money for their design flaws.. PERIOD
Is it worth it to sell it? YES read what David from another thread had to say:
Originally posted by David M
iBook600
Eleven months in the dreaded flakey backlight problem started. Sent it in. (Very nice phone people by the way).
- 1st time came back with drive wiped, no fixes
- 2nd time came back with replaced reed switch. Worked fine for almost 24 hours.
- 3rd time came back with new MB and a new 3 month warrenty. Phew!
Four months later (and no warrenty left) it started again. Backlight randomly fades, blacks, lights, flickers etc. Bad reed switch for sure. Since I don't feel like sinking ~$400 at the moment (out of work) I'm just living with it and adding new words to my vocabulary.
Originally posted by Fran441
Fellowship, were you talking to Apple Tech Support or Apple Customer Relations?
If you were talking to level 1 support, they give you the 'rubber stamp' form answers.
Escalate the call. Ask to talk to Apple Customer Relations and see what they can do. Seriously. Apple wanted me to pay to get my PowerBook fixed and I argued that it was unacceptable.
In the end, I got a new PowerBook G4/1 GHz (upgraded from my PowerBook G3/500).
Apple Customer Relations is the group that makes things happen. I'd seriously try calling Apple Care tech support again and asking your call to be escalated to one of those representitives.
The people you are dealing with actually can't get stuff done. You are talking to people who are in the call center in Texas. They don't have the authority to give you what you want. But getting to talk to an Apple Customer Relations representitive in Cupertino will greatly increase your chances of getting what you want. They actually listen to your problems and can do something about it.
Try this before doing something as drastic as selling all of your Apple products, okay? I have plenty of experience in dealing with Apple and their tech support agents, so trust me on this one.
Thanks fran for your imput... I did try that and even they said quite firmly... "NO Apple does not give out AppleCare"
I tried... It failed.
I am sad indeed by this... It takes away any reason to give apple any more business.
Ths sad thing is that I wanted to drop about $5,000 with them on a new tower and 23 in Flat Panel Display.
Just not going to happen after apple blew me off.
I am back to PC unless some unexpected change comes my way.
I am still without my iBook and the Apple Store said they did not know when it would be back...
Fellowship
But when people start demanding "two years of Applecare free" or "a brand new machine free" I start to wonder.
I don't have a problem with your decision not to buy another iBook, after the problems you had with this one. But never buying another Apple product, because the phone tech couldn't give you something free? When they physically cannot give it to you anyway?
Bleh.
Given the attitude you are expressing here, which is rather different than your usual vibe, I suspect you aren't getting very far because you seem abrasive & your arguement doesn't really add up. If Apple had kept you iBook for long periods, or scratched it horribly, or something weird had happened...then there is more room for discussion.
They are actually doing their job--on these forums, where most write in only to complain, THAT IS RARE.
Isn't your iBook now functioning?
mm
ps--let me know if you want me to buy that base station for $50.
Originally posted by mrmister
I can't even honestly say I have much sympathy--you sound like you are wound up over other people's stories you've read about on message boards--the fact is that your iBook got screwed up, you took it in, they fixed it under warranty and returned it. I don't see in any way how that entitles you to free Applecare, free bagels, free lox--free anything. There are people on this board and others who have *suffered*--look at Fran!--and sometimes Apple does right in the end, sometimes not. I'm having trouble understanding what you are upset over--if the new motherboard fails in 7-8 months, as you suspect it will, you'll need Applecare. OTOH, it is entirely likely that it will *not* fail--so don't get Applecare.
Given the attitude you are expressing here, which is rather different than your usual vibe, I suspect you aren't getting very far because you seem abrasive & your arguement doesn't really add up. If Apple had kept you iBook for long periods, or scratched it horribly, or something weird had happened...then there is more room for discussion.
They are actually doing their job--on these forums, where most write in only to complain, THAT IS RARE.
Isn't your iBook now functioning?
mm
ps--let me know if you want me to buy that base station for $50.
I will sell the iBook when I get it back.
I will sell it on Ebay and feel sorry for who ever ends up with it.
I will keep my other apple items such as iPod which is the sole reason I went with Apple in the first place and I will actually buy another apple computer. Which one is a good question.
I will not fork over $249 for the AppleCare when that can be applied to my new computer.
I will shut up about my iBook but I just have to wonder what the actual repair rate is on the iBooks.
If I did not like Apple I would have never gone with apple in the first place. I am simply upset that apple in the case of the current iBooks have a product that lasts only 1 year due to warrenty.
Without the 1 year warrenty it would have only lasted 9 months. With others only 3 or 6 months.
That is my complaint.
So I will sell the iBook on Ebay.. take the procedes and apply to some other apple computer (unknown at this time which one) as to continue to use my iPod etc.
Fellowship
Originally posted by FellowshipChurch iBook
I do not have any growing up to do my friend. I give testimony good or bad on all things. I tip when I go out to eat as I see fit. If I get good service I tip good. If I get bad service I do not tip at all. If I get superior service I tip accordingly.
Same with word of mouth. When I say I will let everyone know I am not talking about here on AI. I am talking about those who ask me about my iBook from this day forward.
The reason I am pissed is that I spent over $2,000 on the entire array of products from Apple. They tell me I am a rare case. I ask them " If I am such a rare case as you say why then can not Apple afford to warrenty the iBook for 2 more years.
I have since my last posting found that indeed Apple will not give any help to me so I have decided to sell the iBook.
I am finished with apple... Not because I have an apple product that broke as we all know any make of Laptop can break. I am finished with apple because they claim there is no problem with the iBooks.
I brought up that I have spoken with many who have had the same issue with their iBook and Apple says well I am sorry Apple has no reported issue with the iBook.
This means apple plays ignorant to honest feedback from their customers.
I told Apple of the many cases I read about on the "Apple" website and they said.. that is considered rumor by apple.
Let me say it is no rumor that I am finished with this arrogant company.
Fellowship
I guess two fanatical devotions are one too many for you to handle.
Originally posted by FellowshipChurch iBook
I will sell the iBook when I get it back.
I will sell it on Ebay and feel sorry for who ever ends up with it.
I will keep my other apple items such as iPod which is the sole reason I went with Apple in the first place and I will actually buy another apple computer. Which one is a good question.
I will not fork over $249 for the AppleCare when that can be applied to my new computer.
I will shut up about my iBook but I just have to wonder what the actual repair rate is on the iBooks.
If I did not like Apple I would have never gone with apple in the first place. I am simply upset that apple in the case of the current iBooks have a product that lasts only 1 year due to warrenty.
Without the 1 year warrenty it would have only lasted 9 months. With others only 3 or 6 months.
That is my complaint.
So I will sell the iBook on Ebay.. take the procedes and apply to some other apple computer (unknown at this time which one) as to continue to use my iPod etc.
Fellowship
Are you going to be truthful about the history of problems you claim these iBooks have, including your own, when listing it on eBay?
Originally posted by BR
Are you going to be truthful about the history of problems you claim these iBooks have, including your own, when listing it on eBay?
Actually BR you are just the guy I had in mind to sell it to.
LOL
Fellows
Originally posted by FellowshipChurch iBook
I will shut up about my iBook but I just have to wonder what the actual repair rate is on the iBooks.
If I did not like Apple I would have never gone with apple in the first place. I am simply upset that apple in the case of the current iBooks have a product that lasts only 1 year due to warrenty.
Without the 1 year warrenty it would have only lasted 9 months. With others only 3 or 6 months.
That is my complaint.
ok.... let me put it this way.... isn't that the whole point of a warranty? to fix a broken product?
when you bought the computer you got a 1 year warranty...it broke under warranty...they fixed (are fixing) it...This is the first problem with an iBook that I have heard of from someone I actually talk to with an iBook...I know (ITRW) MANY people (10 or so off the top of my head) with iBooks and others who have other apple laptops... of them I am the only one to have a problem where I had to send the laptop into Apple...
I WILL be buying applecare for my computer because even after I get a new system, I want to make sure I can get things fixed on this one 2 years down the line.
I remember reading about your problems with os X, and most of the thread you were getting upset and aggravated over a small detail that not only was eventually fixed, but you found excellent and prompt help from the people here to get around it... when you buy a mac, you are not just getting the machine you purchased... you are also getting FREE tech support from us
anyway... take it easy and don't be so quick to judge...
Originally posted by FellowshipChurch iBook
Actually BR you are just the guy I had in mind to sell it to.
LOL
Fellows
How much are you asking for?
Originally posted by BR
How much are you asking for?
Ahhh for you BR I will make ya a Great Deal
Let's just make it an even stephen $2,000
LOL!
Fellows
Originally posted by BR
I guess two fanatical devotions are one too many for you to handle.