I wonder how you get to be an expert in the design and manufacture of consumer electronics simply by reading AI. Must be an amazing skill.
Exactly. It's almost impossible to hold the phone while making a call while covering the black bands.
When will you learn that "people are reporting" is a useless piece of information. People are reporting that Elvis just came back from Mars on a green cheese motorcycle, too. Apple has sold 2 M of these phones - some will have problems. As soon as you have evidence that it's a significant issue, feel free to provide it.
Every published report raves about the battery life.
So your wife and step-daughter are happy with the phone. Nice example of the fact that most people using the phones appear to be happy while the ones who don't use them are the ones complaining.
It's not. I hold it in my left hand - and my fingers are nowhere near the black band. It's only awkward to hold it in your left hand while cupping the bottom of the phone and making a phone call at the same time - which is how we're told we should reproduce the problem.
It is possible that their outside testing was limited thanks to Gizmodo (so much for the idiots who claimed that Gizmodo did no harm). But to argue that Apple never tested them without a case is ludicrous.
That is not what I said.....They are happy with the OLD 3GS...they don't have a 4G.
Yep and there's no restocking fee as the suit claims. Guess they were too busy looking for proof that this is an inherent and known design flaw to bother checking that factoid.
Wrong.
Quote:
Apple will assess a 10% restocking fee on any opened iPhone. Shipping fees are not refundable.
The 'anger and rage' is largely from people who don't feel fulfilled unless they're feeling 'anger and rage'.
Nothing Apple or Jobs says could have or would have assuaged those who desperately wanted to find fault with this product.
Also, the 'anger and rage' is largely on forums such as this, or in articles fed to the NYTimes by Gizmodo.
Most people understand that moving your fingers a couple of centimeters is not somehow on the par with Toyota or BP as folks on this list seem to think.
Again, trade-off... the external antenna greatly improves reception, the big source of 'anger and rage' last time around.h
Speaking for myslef, and many friends all we were looking for was acknowledgment of the issue and some assurance they can do something and will stadn by their customers. They emails from Jobs, the leaked Customer Service memo's all show Apple is adopting the opposite policy. This is not a small issue and it is effecting a large number of people Apple could make most fo this go away with a 5 minute well thought out statement from Jobs and couple of Apple engneers.
Right, considering many of us have been buying Apple products religiously for over 25 years.
Your purchase history does not provide any indication of personal characteristics or user compitency.
Again... try less talking, move your feet to an Apple Store, they all have at least 8 iPhones on display, you can hold them in any way you like, and test any nutty theory you wish.
There are also hundreds of thousands of people, more than happy to take you iPhone 4 off your hands, if you're so miserable or jaded. You might even make a profit considering demand.
How's your wifi reception? You can test it out by visiting Ebay, then you can try shutting it.
That doesn't apply to defects and only applies to the online store - not the retail stores.
Wrong.
Quote:
Apple will assess a 10% restocking fee on any opened iPhone. Shipping fees are not refundable.
Note: iPhones must be returned to the original point of purchase (e.g., Apple Online Store, Apple Retail Store, AT&T, Apple Authorized Reseller) with a proof of purchase (e.g., Shipment Notification, Invoice Receipt).
And you're going to impress me with 24db loss of a cell phone signal? Move behind a tree? Or your car? Turn your head. Get real "Mr. Wizard".
Got a problem? Make a Genius Bar appointment and get a clue.
You're obviously armed with a few sentences of techno speak from some article you just read, why don't you go make cell phone to suit your needs?
But more importantly, how does it make you feel that your iPhone isn't working, while mine is? Are your partners experiencing a 24db loss of adequacy?
LOL, you obviously are clueless and have nothing to logically debate, all because in your mind Apple could never make a mistake. It shows in everything you say, and people see it. Perfect example of a blind angry fanboy. You aren't fooling anyone. Glad the phone is working great for you. But it's not for many people. And your Apple cheering, and putting down real valid complaints with nonsense, isn't going to fix the flaw or change people's minds. In fact, it just makes it worse.
And you've asked at which Apple Store/Genius Bar? Get us the store location and employee name details. Until then... how about limiting the speech until you have better information?
If you return it because it's defective with a reproducible or demonstrable problem and they won't replace it or can't replace it with a working model, you won't be charged a restocking fee.
Since Apple is refusing any fault in the device, you WILL be charged the 10% restocking fee.
I never thought i'd get on this bandwagon but i actually tried to get my iP4 to drop a signal.
Test 1 - In my garden, where i have relatively poor signal (2 1/2 bars), applied the "Death Grip" and managed to get the iP4 to produce NO SERVICE menu. Couldn't try a call because of the way i was holding it. Placed thumb and index finger over the two black bands and same again got a NO SERVICE menu. I'm on Vodafone
Notes* If i held it in my left or right hand in a natural way i maintained at least 1 band and can make a call without drops.
Test 2 - At work where i have good signal (almost 5 bands), i applied same test but could only get it to drop 1 bar. So 4 strong bars and perfect signal.
I'm sympathetic to those of you who genuinely can't make a call holding the phone in a natural way but i wonder if that's more to do with poor carrier reception in your area.
If my iP4 produced a NO SERVICE menu in both areas where signal is both strong and weak then i'd have real cause for concern. I mean have these people who are getting dropped calls tried the phone in different area's? I'm not suggesting you move, i'll let Mr Jobs suggest that, but i would have thought you'd have to prove without any doubt that the iP4 would drop calls no matter where you are. Defective is defective.
I mean is it actually possible to make a phone that is resistant to dropped calls?
In the UK we could just take the phone back and say we're not satisfied and get a refund. I think the 10% is a bit harsh but then i assume that 10% would apply regardless of whether you felt the phone was defective or not?
So if Apple don't think there's a problem then why should they reduce the 10% restocking charge? I can see both points of view.
This is going to be one very hard case to prove in favour of the consumer. My recommendation would be to just take the phone back.
LOL, you obviously are clueless and have nothing to logically debate, all because in your mind Apple could never make a mistake. It shows in everything you say, and people see it. Perfect example of a blind fanboy. You aren't fooling anyone. Glad the phone is working great for you. But it's not for many people. And your Apple cheering isn't going to fix the flaw or change people's minds.
No because I have an iPhone 4 and it works. Do you even have one? If you do, obviously you've got a problem, and bitching here to me, won't help you. Regardless, I'm happy, you're not. Happy 4th of July!
From what others have posted Apple stores (retail) do not have a restocking fee on returns for the iPhone. Any other retailers are outside of Apple's pervue. Even if it was about a restocking fee, it is at most going to be only 60-70 bucks. That's going to be dealt with in small claims court and not this kind of venue. Overall I doubt that is going to be the issue.
Stop posting this garbage. The iPhone returns policy is black and white.
Quote:
Apple will assess a 10% restocking fee on any opened iPhone. Shipping fees are not refundable.
If you don't have those details, you're full of shit.
This is Apple store policy NATIONWIDE.
JUST READ THE LEAKED MEMO FROM LAST WEEK.
And since you don't understand the concept of reading memos that were leaked from Apple, try this piece from the OFFICIAL iPhone return policy for ALL APPLE STORES:
Quote:
Apple will assess a 10% restocking fee on any opened iPhone. Shipping fees are not refundable.
Jobs is being an ignorant twunt by telling customers 'they are holding it wrong' The iPhone 4 is a defective design and Apple is in denial that it is defective.
IMHO the only ignorant twits here are you foolish sue happy apple haters . There IS a 30 day return policy on the dam things if you fools aren't happy with apple GO GET A ZUNIEPHONE !!
Comments
And you know this because......?
I wonder how you get to be an expert in the design and manufacture of consumer electronics simply by reading AI. Must be an amazing skill.
Exactly. It's almost impossible to hold the phone while making a call while covering the black bands.
When will you learn that "people are reporting" is a useless piece of information. People are reporting that Elvis just came back from Mars on a green cheese motorcycle, too. Apple has sold 2 M of these phones - some will have problems. As soon as you have evidence that it's a significant issue, feel free to provide it.
Every published report raves about the battery life.
So your wife and step-daughter are happy with the phone. Nice example of the fact that most people using the phones appear to be happy while the ones who don't use them are the ones complaining.
It's not. I hold it in my left hand - and my fingers are nowhere near the black band. It's only awkward to hold it in your left hand while cupping the bottom of the phone and making a phone call at the same time - which is how we're told we should reproduce the problem.
It is possible that their outside testing was limited thanks to Gizmodo (so much for the idiots who claimed that Gizmodo did no harm). But to argue that Apple never tested them without a case is ludicrous.
That is not what I said.....They are happy with the OLD 3GS...they don't have a 4G.
Yep and there's no restocking fee as the suit claims. Guess they were too busy looking for proof that this is an inherent and known design flaw to bother checking that factoid.
Wrong.
Apple will assess a 10% restocking fee on any opened iPhone. Shipping fees are not refundable.
http://store.apple.com/Catalog/US/Im...#iphonereturns
Looking at my iPhone 4 now, I have 5 bars with 3G in a rural area outside of Los Angeles. Sorry, I don't see a reception problem.
Is it sunny in LA too ? Geez, then I guess it must be sunny everywhere. Try to convince the people caught in that hurricane right now.
Wrong.
http://store.apple.com/Catalog/US/Im...#iphonereturns
That doesn't apply to defects and only applies to the online store - not the retail stores.
The 'anger and rage' is largely from people who don't feel fulfilled unless they're feeling 'anger and rage'.
Nothing Apple or Jobs says could have or would have assuaged those who desperately wanted to find fault with this product.
Also, the 'anger and rage' is largely on forums such as this, or in articles fed to the NYTimes by Gizmodo.
Most people understand that moving your fingers a couple of centimeters is not somehow on the par with Toyota or BP as folks on this list seem to think.
Again, trade-off... the external antenna greatly improves reception, the big source of 'anger and rage' last time around.h
Speaking for myslef, and many friends all we were looking for was acknowledgment of the issue and some assurance they can do something and will stadn by their customers. They emails from Jobs, the leaked Customer Service memo's all show Apple is adopting the opposite policy. This is not a small issue and it is effecting a large number of people Apple could make most fo this go away with a 5 minute well thought out statement from Jobs and couple of Apple engneers.
http://www.break.com/index/iphone-4-vs-htc-evo.html
(funny)
Complain to the right people and you can get that restocking fee waived.
Wrong. Apple is refusing to to waive the restocking fee because it does not accept antenna issue as a real problem.
Apple will assess a 10% restocking fee on any opened iPhone. Shipping fees are not refundable.
http://store.apple.com/Catalog/US/Im...#iphonereturns
Right, considering many of us have been buying Apple products religiously for over 25 years.
Your purchase history does not provide any indication of personal characteristics or user compitency.
Again... try less talking, move your feet to an Apple Store, they all have at least 8 iPhones on display, you can hold them in any way you like, and test any nutty theory you wish.
There are also hundreds of thousands of people, more than happy to take you iPhone 4 off your hands, if you're so miserable or jaded. You might even make a profit considering demand.
How's your wifi reception? You can test it out by visiting Ebay, then you can try shutting it.
That doesn't apply to defects and only applies to the online store - not the retail stores.
Wrong.
Apple will assess a 10% restocking fee on any opened iPhone. Shipping fees are not refundable.
Note: iPhones must be returned to the original point of purchase (e.g., Apple Online Store, Apple Retail Store, AT&T, Apple Authorized Reseller) with a proof of purchase (e.g., Shipment Notification, Invoice Receipt).
http://store.apple.com/Catalog/US/Im...#iphonereturns
And you're going to impress me with 24db loss of a cell phone signal? Move behind a tree? Or your car? Turn your head. Get real "Mr. Wizard".
Got a problem? Make a Genius Bar appointment and get a clue.
You're obviously armed with a few sentences of techno speak from some article you just read, why don't you go make cell phone to suit your needs?
But more importantly, how does it make you feel that your iPhone isn't working, while mine is? Are your partners experiencing a 24db loss of adequacy?
LOL, you obviously are clueless and have nothing to logically debate, all because in your mind Apple could never make a mistake. It shows in everything you say, and people see it. Perfect example of a blind angry fanboy. You aren't fooling anyone. Glad the phone is working great for you. But it's not for many people. And your Apple cheering, and putting down real valid complaints with nonsense, isn't going to fix the flaw or change people's minds. In fact, it just makes it worse.
Wrong. Apple is refusing to to waive the restocking fee because it does not accept antenna issue as a real problem.
http://store.apple.com/Catalog/US/Im...#iphonereturns
And you've asked at which Apple Store/Genius Bar? Get us the store location and employee name details. Until then... how about limiting the speech until you have better information?
Ambulance chasers...
If you return it because it's defective with a reproducible or demonstrable problem and they won't replace it or can't replace it with a working model, you won't be charged a restocking fee.
Since Apple is refusing any fault in the device, you WILL be charged the 10% restocking fee.
Test 1 - In my garden, where i have relatively poor signal (2 1/2 bars), applied the "Death Grip" and managed to get the iP4 to produce NO SERVICE menu. Couldn't try a call because of the way i was holding it. Placed thumb and index finger over the two black bands and same again got a NO SERVICE menu. I'm on Vodafone
Notes* If i held it in my left or right hand in a natural way i maintained at least 1 band and can make a call without drops.
Test 2 - At work where i have good signal (almost 5 bands), i applied same test but could only get it to drop 1 bar. So 4 strong bars and perfect signal.
I'm sympathetic to those of you who genuinely can't make a call holding the phone in a natural way but i wonder if that's more to do with poor carrier reception in your area.
If my iP4 produced a NO SERVICE menu in both areas where signal is both strong and weak then i'd have real cause for concern. I mean have these people who are getting dropped calls tried the phone in different area's? I'm not suggesting you move, i'll let Mr Jobs suggest that, but i would have thought you'd have to prove without any doubt that the iP4 would drop calls no matter where you are. Defective is defective.
I mean is it actually possible to make a phone that is resistant to dropped calls?
In the UK we could just take the phone back and say we're not satisfied and get a refund. I think the 10% is a bit harsh but then i assume that 10% would apply regardless of whether you felt the phone was defective or not?
So if Apple don't think there's a problem then why should they reduce the 10% restocking charge? I can see both points of view.
This is going to be one very hard case to prove in favour of the consumer. My recommendation would be to just take the phone back.
No restocking fee at Apple stores or Best buy. Funny how the Apple-bashers manage to come up with so many incorrect 'facts' and so few real facts.
Wrong. STOP POSTING NONSENSE.
Apple will assess a 10% restocking fee on any opened iPhone. Shipping fees are not refundable.
http://store.apple.com/Catalog/US/Im...#iphonereturns
LOL, you obviously are clueless and have nothing to logically debate, all because in your mind Apple could never make a mistake. It shows in everything you say, and people see it. Perfect example of a blind fanboy. You aren't fooling anyone. Glad the phone is working great for you. But it's not for many people. And your Apple cheering isn't going to fix the flaw or change people's minds.
No because I have an iPhone 4 and it works. Do you even have one? If you do, obviously you've got a problem, and bitching here to me, won't help you. Regardless, I'm happy, you're not. Happy 4th of July!
Since Apple is refusing any fault in the device, you WILL be charged the 10% restocking fee.
Which store, which person told you this?
If you don't have those details, you're full of shit.
From what others have posted Apple stores (retail) do not have a restocking fee on returns for the iPhone. Any other retailers are outside of Apple's pervue. Even if it was about a restocking fee, it is at most going to be only 60-70 bucks. That's going to be dealt with in small claims court and not this kind of venue. Overall I doubt that is going to be the issue.
Stop posting this garbage. The iPhone returns policy is black and white.
Apple will assess a 10% restocking fee on any opened iPhone. Shipping fees are not refundable.
http://store.apple.com/Catalog/US/Im...#iphonereturns
Which store, which person told you this?
If you don't have those details, you're full of shit.
This is Apple store policy NATIONWIDE.
JUST READ THE LEAKED MEMO FROM LAST WEEK.
And since you don't understand the concept of reading memos that were leaked from Apple, try this piece from the OFFICIAL iPhone return policy for ALL APPLE STORES:
Apple will assess a 10% restocking fee on any opened iPhone. Shipping fees are not refundable.
http://store.apple.com/Catalog/US/Im...#iphonereturns
Apple need a kick in the bollocks by consumers.
Jobs is being an ignorant twunt by telling customers 'they are holding it wrong' The iPhone 4 is a defective design and Apple is in denial that it is defective.
IMHO the only ignorant twits here are you foolish sue happy apple haters . There IS a 30 day return policy on the dam things if you fools aren't happy with apple GO GET A ZUNIEPHONE !!
PS, the 30 days haven't even been reached yet
GOD you haters are a joke.