ItsDeCia

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ItsDeCia
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  • 'Secret' Apple retail policy reportedly rewarded polite customers with free fixes, replace...

    sflocal said:
    ItsDeCia said:
    Back in 2015 I purchased a 15” MacBook Pro with Retina Display with AppleCare and paid a pretty penny for it.

    In less than 2 weeks, I had dropped it on the ground when removing it from my car and dented the entire right side of the chassis to the point that I couldn’t use any of the ports on that side as they were all misshapen.

    I brought it to the Genius Bar and I was completely honest with them about what happened and that I really needed the unit fixed. They told me it wouldn’t be cheap, but I insisted that it be fixed and I was willing to pay for the repair because I needed those ports to work.

    In the end, the manager became involved and ultimately took my laptop back and replaced it with another one, brand new and sealed in the box because he genuinely felt bad for me.

    I was completely amazed that they extended themselves for me like that as I was not expecting that to happen at all! The manager shared my excitement as he knew how upset I was about the damage and that I was grateful that he and his team helped me the best way they knew how.

    I can’t remember his name, or if he is still with Apple, but I do remember that this happened at the Apple Store Fairview Mall in Toronto. Other companies would never have been so accommodating, so I can say that I will be loyal to Apple not only because of the fantastic products they make, but because of the amazing customer service that they provide on top of that! 
    I hope your replacement macbook is kept in a case/bag until it is needed on a desktop or your lap.
    Yes I have it either in a sleeve or a bag depending on where I travel to. Although I’ve moved on from that laptop now, I try and take good care of the one I’m currently using.
    Scot1
  • 'Secret' Apple retail policy reportedly rewarded polite customers with free fixes, replace...

    Back in 2015 I purchased a 15” MacBook Pro with Retina Display with AppleCare and paid a pretty penny for it.

    In less than 2 weeks, I had dropped it on the ground when removing it from my car and dented the entire right side of the chassis to the point that I couldn’t use any of the ports on that side as they were all misshapen.

    I brought it to the Genius Bar and I was completely honest with them about what happened and that I really needed the unit fixed. They told me it wouldn’t be cheap, but I insisted that it be fixed and I was willing to pay for the repair because I needed those ports to work.

    In the end, the manager became involved and ultimately took my laptop back and replaced it with another one, brand new and sealed in the box because he genuinely felt bad for me.

    I was completely amazed that they extended themselves for me like that as I was not expecting that to happen at all! The manager shared my excitement as he knew how upset I was about the damage and that I was grateful that he and his team helped me the best way they knew how.

    I can’t remember his name, or if he is still with Apple, but I do remember that this happened at the Apple Store Fairview Mall in Toronto. Other companies would never have been so accommodating, so I can say that I will be loyal to Apple not only because of the fantastic products they make, but because of the amazing customer service that they provide on top of that! 
    Anilu_777viclauyycjas99hammeroftruthScot1TRAGtokyojimu
  • Lawsuit over refurbished Apple service replacements heading to trial in August

    This guy does know that even brand-new devices can also come dead out of the box too, right?
    hammeroftruth
  • Elizabeth Warren confirms Apple is on her big tech breakup list

    While she’s at it, why not prevent Apple from selling their own accessories in their retail stores too? Since other brands are there, we wouldn’t want Apple to have a competitive advantage in their own store or anything. Smh
    jblankred oakjas99wlymcornchipn2itivguychiaJFC_PAviclauyycrepressthis
  • Canadian sues Apple over Apple Watch scratches that he made [u]

    As a Canadian myself, I am absolutely embarrassed that such a lawsuit could even be filed for something as ridiculous as this. This is a total joke.
    watto_cobranetmageAlex1N