I definitely DO question CRs integrity, and have for years. Don't forget, they were the hard core Toyota sycophants for years too. We all know how "Toyota Quality" has turned out in real life as opposed to CRs fantasy review land. They also were very critical of Macs for many years, writing patently false reviews riddled with factual errors. As well, they've been responsible for many false health and safety scares over the years.
Anyone who already knows anything about a product that CR reviews can tell you that they do not know what they are talking about, and never have. Consumers Reports is not a credible source of information about ANYTHING.
If you disagree with the review that's fine. It's your choice. Integrity is a different matter altogether and insinuates that these reviews are somehow not earnest.
I have to agree with Consumer Reports in both their blog and their review of the phone.
When I take my iphone out of my case and hold it in the "death grip" I can get my bars to drop if I hold it in an unnatural position for me. I don't think I would have noticed the bars dropping if there wasn't so much hype surrounding it. I wish Consumer Reports would have published their data instead of just their conclusions. Especially when they taint their analysis with a duct tape solution instead of a case, come on, how over the top. Additionally, their claim that the 3GS and palm pre phones don't lose signal when you cover their antenna is preposterous. I can make my 3G lose bars by holding it just so, but I'll admit it is much more difficult.
The phone itself is better than I'd hoped. It's much faster, the display is amazing, most of the apps I've used have adapted to OS4 so I'm getting the full multitasking experience without draining my battery. I'm extremely pleased with this phone so far. The camera is a huge upgrade over the 3G and I was able to Facetime a good friend I haven't seen in a while. Really liking it.
I love that phone. However, people who go the "there is no proof that calls are actually dropped" route should really reconsider their alcohol drinking habit. In other words, my iPhone 4, as well as all of my friends, are among those "very few phones" with issues. Yes, signal drops. No, my Nokia doesn't loose signal that way. Same place.
So, those people who say "I have the iPhone and I have no issues are either lying, deluding themselves something fierce (maybe they just dream of owning an iPhone 4, and not actually have one?), or for some reason got a very different phone than those I've seen until now.
It's not a crippling issue, people can get a plastic/aluminium/jobs-skin/leather case (like the one at www.jean-rousseau.com ...)
However, the way Apple deals with the issue reminds us of:
-broken (exploding?) iPhones
-watercooling iMacs
Anyone remembers that? I do.
So, I keep my iPhone, and I keep buying Macs. But people denying the issue are just plain wrong.
This is turning into a PR nightmare. If Apple wouldn't have jumped into the stupidity of denial mode to begin with, this would not be a big deal. If they would have simply said "we'll look into the reports" instead of making all the stupid remarks they've made, and offer free bumpers to any iPhone 4 owner who wants one, there would be no PR problem. Way to screw up the biggest product launch in their history.
The reality is, there is a problem, but it's also easily fixed. Apple just needs to pull their heads out of the sand and get to it already. The external side of the antennas need a non-conductive coating applied. That's it! Dang it, get it done already! Sheesh.
Well, let's face it... it's a screw-up of potentially biblical proportions in terms of Apple product releases, but it hasn't really slowed sales AFAIK. Also, a little perspective, please. It's not like they leaked oil into the gulf, released radioactive steam into the air, or harmed someone's puppy.
No, there is no restocking fee. I paid nothing to return mine, and they refunded my protective cover charge and the Applecare charge (which they weren't obligated to do. ATT went out of their way to help me reverse the iP4 purchase. I'm back to my original 3Gs and original contract term, which ends in Sept. If they fix the hardware issue, I'll be back for the new version. My 3Gs is lame by comparison in every way but decreased signal strength when touching the dreaded "3G Spot" (sorry bout that ladies).
Thanks for posting your return experience. I'm heading in tomorrow to take mine back. I have exchanged twice now and each is no better at making calls than the first. My old contract expires in November, so I'll take another look at the iP4 V2 then.
Apple has every right to delete threads pointing to the obviously biased consumer reports article.
I wouldn't say they don't have the right to delete threads, to me it's just the fact they were caught doing it that's the story.
Although where do you draw the line. If Google stopped any news articles that were negative about them from appearing in Google News would that be wrong? After all it's there news tool.
This is how I imagine the news from Consumer Reports made it's way around today...
Microsoft HQ ?
Steve Balmer talking to Bill Gates...
?Hey Bill, Steve here?hey, remember when we talked the other day and you told me I need to start putting my foot down around here and get everyone in line??
?Yeah??
?Well Bill, I did it, I did it!?
?What did you do Steve??
?I told the Windows phone 7 guys I don?t give a shit how buggy the first version might be, just make damn sure the antenna works, we will fix the buggy stuff later!?
?Good job Steve!?
AT&T ? Support center break room ?
?Hey, I had this call earlier?this woman said she saw some article how Consumer Reports isn?t recommending buying the iPhone?something about the antenna I guess??
?Really, you mean it?s not our fault this time??
Google HQ ?
?Hey, did you see where Consumer Reports gave the new iPhone a good review then changed their minds and now say, don?t buy it??
?Yeah?my first thought was, hopefully this will slow down sales enough of that thing so our guys don?t have to rush to finish their UI design and Photoshop classes!?
Apple HQ ?
Phone call between Steve Jobs and Phil Schiller
?Hi Steve, Phil here?did you see the article on Consumer Reports today??
Does Apple really believe that ditching forums posts will stop this story from circulating, or that the censorship won't become another story in itself?
Thanks for posting your return experience. I'm heading in tomorrow to take mine back. I have exchanged twice now and each is no better at making calls than the first. My old contract expires in November, so I'll take another look at the iP4 V2 then.
Marco (Marco.org) had an interesting article related to this in that you may never see a redesigned iPhone 4. He says:
Quote:
To fix the problems, Apple will need to replace, redesign, or relocate the proximity sensor and prevent electrical conductivity between the antenna sections (possibly with an insulating coating on the steel). They can do this with a mid-cycle hardware revision, but they’d face an even more massive PR disaster (and a potential class-action suit) if they didn’t recall all iPhone 4s sold so far for replacement with the fixed models. It would need to be an unconditional (but probably optional) recall.
But I seriously doubt that the same Apple that wrote that giant-middle-finger response to the antenna problem would swallow their own pride enough to admit that they were wrong and conduct a recall on their flagship product.
And that’s a shame, because the temporary negative press from doing a recall is minimal compared to the huge asterisk that everyone will always place next to anything good about the iPhone 4.
Are you kidding? I demonstrated it to both the Apple store guys and the ATT store guys before returning it for a refund. Denial anyone?
It is puzzling however that some people can't reproduce the problem. That seems to indicate a problem with only some of the production run, or maybe that other factors are involved. Satisfied customers don't generally go on 'happy rants', so characterising the problems as a universal issue with the iPhone by reading complaints on blogs doesn't make a lot of sense.
Are we seeing millions of returns by dissatisfied customers? Until we know how widespread the problem is, I have to assume it's blown out of proportion. That's not exactly unusual when it comes to anything apple. What other company attracts as many trolls?
I'm sorry to hear you have problems with your phone. I'm hoping we have more facts before I get to buy one in Canada.
Marco (Marco.org) had an interesting article related to this in that you may never see a redesigned iPhone 4. He says:
Quote:
Originally Posted by str1f3
To fix the problems, Apple will need to replace, redesign, or relocate the proximity sensor and prevent electrical conductivity between the antenna sections (possibly with an insulating coating on the steel). They can do this with a mid-cycle hardware revision, but they’d face an even more massive PR disaster (and a potential class-action suit) if they didn’t recall all iPhone 4s sold so far for replacement with the fixed models. It would need to be an unconditional (but probably optional) recall.
But I seriously doubt that the same Apple that wrote that giant-middle-finger response to the antenna problem would swallow their own pride enough to admit that they were wrong and conduct a recall on their flagship product.
And that’s a shame, because the temporary negative press from doing a recall is minimal compared to the huge asterisk that everyone will always place next to anything good about the iPhone 4.
Yes, that would be true. I hadn't looked at it that way. You can bet the iP5 will include an antenna redesign. Thanks for posting this article!
However, the way Apple deals with the issue reminds us of:
-broken (exploding?) iPhones
-watercooling iMacs
Anyone remembers that? I do.
So, I keep my iPhone, and I keep buying Macs. But people denying the issue are just plain wrong.
What's a water-cooling iMac??
I think the 'exploding iPhones', were actually a couple of iPods ? one of them a case in the UK that was thrown out of court because it was fraudulent. Are those the ones you remember?
It is puzzling however that some people can't reproduce the problem. That seems to indicate a problem with only some of the production run, or maybe that other factors are involved. Satisfied customers don't generally go on 'happy rants', so characterising the problems as a universal issue with the iPhone by reading complaints on blogs doesn't make a lot of sense.
Are we seeing millions of returns by dissatisfied customers? Until we know how widespread the problem is, I have to assume it's blown out of proportion. That's not exactly unusual when it comes to anything apple. What other company attracts as many trolls?
I'm sorry to hear you have problems with your phone. I'm hoping we have more facts before I get to buy one in Canada.
It's a combination of two things...the antenna design and the quality of cell service getting to that antenna. The antenna design is what it is...it does reduce reception, being as exposed as it is. If the cell signal getting to it is good, then the reduction isn't as pronounced or evident. If your in a marginal area for reception, that antenna design makes the situation that much worse. So people with good cell service don't see it as much as others.
What doesn't help the issue are many people are coming from 3G/3GS phones to the iPhone 4 and seeing many more dropped calls and other issues, compared to their earlier iPhone's. Maybe if we were coming from other phones, the people who are having the issue wouldn't complain as much or notice as much. What also doesn't help the situation is the people having the issues are labeled as "trolls" and such.
As a fan of Apple products, the tech in me loves the new phone. As a consumer, I have the right to complain, if it's not meeting my expectations, especially when I compare it to my older 3GS which it replaced. That doesn't make me a "troll" just as much as the person who says they have no issues, would be a "fanboy"...
But on Monday, the organization did a 180-degree turn, and advised customers not to buy the handset.
That's not what they wrote. They just wrote they could no longer recommend it. That's pretty sloppy journalism AI.
Quote:
Originally Posted by n2macs;
Consumer Reports did not say "don't buy the iphone". What they did say is "At this point we cannot recommend that consumers buy the iphone". there is a big difference between not recommending and saying don't buy. I have had the iphone since day one and have not had any issues. Even on a bad day, the iphone works better than most phones (imoa).
Okay, my iPhone 4 arrived today. Along with lots of other people. The guy at FedEx was saying to the long line of people, all of which were waiting to pickup their iPhones, "I hope you enjoy your new iPhone" in an ironic tone -- as he had been passing them out all day. Anyway, I live in San Francisco -- YES, SAN FRANCISCO -- home of the dreaded 3G signal or not from hell. Anyway, you know the minute I got home to my apartment that has the worst signal in the world on my iPhone 3GS where I must go outside to get a call -- that I would test this iPhone 4 by making calls, gripping it to death with both hands, touching one and then the other and then both little bars -- AND DRUM ROLL PLEASE -- NOTHING! I can't get this iPhone to drop a call. I can't get this iPhone to drop signal no matter how hard I grip it. Bars stay consistent no matter how I hold the phone. I was even able to place a call inside my apartment with no issue. In summary, I don't get what is going on here with this antenna thing. I invited a friend over and we compared iPhone 3GS and iPhone 4 and gripped them in our left hands and we saw NO DIFFERENCE. I bought a bumper as I feared it was a required "design feature" but I don't even intend to use it now. So, is it possible some iPhones made in the early runs were simply defective and that this isn't a "fatal design flaw" that got past numerous check points at Apple?
This is turning into one big, fat, ugly PR disaster. It's stunning insofar that Apple has been communicating very well over the past several years, even decades. Now this is just out of control, no matter how big the issue really is. You'll only see the real influence all this has once the international launches start. See if they can repeat the frenzy that was iPhone 3G. I doubt it.
I had a 3G, I now have an iPhone 4. It drops calls less than the 3G in my own personal dead zone ( my house). Aside from the iPhone 4 being on another level of speed and functionality compared to the 3G - notably GPS reception is light years better. I can't imagine actually returning a iPhone 4....
CR are a bunch of panicked neurotic old ladies - they prefer dull reliable cars with poor engineering ( e.g. Toyota who never heard of disconnecting the accelerator when the brake pedal is touched like most european manufactures) over brilliantly engineered cars with an occasional flaw. The same applies to cell phones apparently.
Lest anyone think me a troll or fanboy, here's my post from earlier today on Marketwatch:
"It's nice to finally have an independent (sort of) testing agency validate my comments, which I've been making since around June 24th or so. People have accused me of:
Never owning an iPhone 4 (have since June 23rd)
Not knowing anything about research (I've done over 20 years of same)
Being an Apple hater (have almost 100% of my stock in Apple, and have since before the ip4 was released, and still own it today, so why would I broadcast this info to the world?)
It's all in my head, and can't be repeatable (demonstrated to Apple folks and ATT folks within one block of each store, and have been able to demonstrate it at will anyplace
Refusing to use a bumper to take care of a design flaw (guilty as charged here, I suppose)
Not knowing how to hold it (wait -- I don't know how to hold it to NOT get it to do this? - now I'm confused.
One thing is for sure - if Jobs can't fix this (hardware, not magic software), then my net worth will be coming down as fast as the "more bars in less places" ads that ATT wisely chose to ax (maybe they knew all along - nah, that's just crazy talk)"
Comments
I definitely DO question CRs integrity, and have for years. Don't forget, they were the hard core Toyota sycophants for years too. We all know how "Toyota Quality" has turned out in real life as opposed to CRs fantasy review land. They also were very critical of Macs for many years, writing patently false reviews riddled with factual errors. As well, they've been responsible for many false health and safety scares over the years.
Anyone who already knows anything about a product that CR reviews can tell you that they do not know what they are talking about, and never have. Consumers Reports is not a credible source of information about ANYTHING.
If you disagree with the review that's fine. It's your choice. Integrity is a different matter altogether and insinuates that these reviews are somehow not earnest.
Just posted this to another thread...
This confuses me???
Haven't read all the posts-- just a few of the first and a few of the last.
Forgive me if this has already been posted:
Consumer Reports: "By the Way, the iPhone 4 is Also the Best Smartphone on the Market"
http://digitaldaily.allthingsd.com/2...on-the-market/
.
I have to agree with Consumer Reports in both their blog and their review of the phone.
When I take my iphone out of my case and hold it in the "death grip" I can get my bars to drop if I hold it in an unnatural position for me. I don't think I would have noticed the bars dropping if there wasn't so much hype surrounding it. I wish Consumer Reports would have published their data instead of just their conclusions. Especially when they taint their analysis with a duct tape solution instead of a case, come on, how over the top. Additionally, their claim that the 3GS and palm pre phones don't lose signal when you cover their antenna is preposterous. I can make my 3G lose bars by holding it just so, but I'll admit it is much more difficult.
The phone itself is better than I'd hoped. It's much faster, the display is amazing, most of the apps I've used have adapted to OS4 so I'm getting the full multitasking experience without draining my battery. I'm extremely pleased with this phone so far. The camera is a huge upgrade over the 3G and I was able to Facetime a good friend I haven't seen in a while. Really liking it.
So, those people who say "I have the iPhone and I have no issues are either lying, deluding themselves something fierce (maybe they just dream of owning an iPhone 4, and not actually have one?), or for some reason got a very different phone than those I've seen until now.
It's not a crippling issue, people can get a plastic/aluminium/jobs-skin/leather case (like the one at www.jean-rousseau.com ...)
However, the way Apple deals with the issue reminds us of:
-broken (exploding?) iPhones
-watercooling iMacs
Anyone remembers that? I do.
So, I keep my iPhone, and I keep buying Macs. But people denying the issue are just plain wrong.
This is turning into a PR nightmare. If Apple wouldn't have jumped into the stupidity of denial mode to begin with, this would not be a big deal. If they would have simply said "we'll look into the reports" instead of making all the stupid remarks they've made, and offer free bumpers to any iPhone 4 owner who wants one, there would be no PR problem. Way to screw up the biggest product launch in their history.
The reality is, there is a problem, but it's also easily fixed. Apple just needs to pull their heads out of the sand and get to it already. The external side of the antennas need a non-conductive coating applied. That's it! Dang it, get it done already! Sheesh.
Well, let's face it... it's a screw-up of potentially biblical proportions in terms of Apple product releases, but it hasn't really slowed sales AFAIK. Also, a little perspective, please. It's not like they leaked oil into the gulf, released radioactive steam into the air, or harmed someone's puppy.
No, there is no restocking fee. I paid nothing to return mine, and they refunded my protective cover charge and the Applecare charge (which they weren't obligated to do. ATT went out of their way to help me reverse the iP4 purchase. I'm back to my original 3Gs and original contract term, which ends in Sept. If they fix the hardware issue, I'll be back for the new version. My 3Gs is lame by comparison in every way but decreased signal strength when touching the dreaded "3G Spot" (sorry bout that ladies).
Thanks for posting your return experience. I'm heading in tomorrow to take mine back. I have exchanged twice now and each is no better at making calls than the first. My old contract expires in November, so I'll take another look at the iP4 V2 then.
Apple has every right to delete threads pointing to the obviously biased consumer reports article.
I wouldn't say they don't have the right to delete threads, to me it's just the fact they were caught doing it that's the story.
Although where do you draw the line. If Google stopped any news articles that were negative about them from appearing in Google News would that be wrong? After all it's there news tool.
Microsoft HQ ?
Steve Balmer talking to Bill Gates...
?Hey Bill, Steve here?hey, remember when we talked the other day and you told me I need to start putting my foot down around here and get everyone in line??
?Yeah??
?Well Bill, I did it, I did it!?
?What did you do Steve??
?I told the Windows phone 7 guys I don?t give a shit how buggy the first version might be, just make damn sure the antenna works, we will fix the buggy stuff later!?
?Good job Steve!?
AT&T ? Support center break room ?
?Hey, I had this call earlier?this woman said she saw some article how Consumer Reports isn?t recommending buying the iPhone?something about the antenna I guess??
?Really, you mean it?s not our fault this time??
Google HQ ?
?Hey, did you see where Consumer Reports gave the new iPhone a good review then changed their minds and now say, don?t buy it??
?Yeah?my first thought was, hopefully this will slow down sales enough of that thing so our guys don?t have to rush to finish their UI design and Photoshop classes!?
Apple HQ ?
Phone call between Steve Jobs and Phil Schiller
?Hi Steve, Phil here?did you see the article on Consumer Reports today??
?Yes I did??
?I?m sorry Steve?I?ll call them??click?disconnected...
?Hey Steve, sorry about that, got disconnected?Anyways I?ll call them and threaten to sue and we??click?disconnected...
?I?m so sorry, anyways like I was saying??
?Phil??
?Yes Steve??
?You did get my company wide email earlier today?the one liner that said simply; go back to using the 3GS, right??
?Was that from you? I wasn?t sure??
Creepier by the day....
Thanks for posting your return experience. I'm heading in tomorrow to take mine back. I have exchanged twice now and each is no better at making calls than the first. My old contract expires in November, so I'll take another look at the iP4 V2 then.
Marco (Marco.org) had an interesting article related to this in that you may never see a redesigned iPhone 4. He says:
To fix the problems, Apple will need to replace, redesign, or relocate the proximity sensor and prevent electrical conductivity between the antenna sections (possibly with an insulating coating on the steel). They can do this with a mid-cycle hardware revision, but they’d face an even more massive PR disaster (and a potential class-action suit) if they didn’t recall all iPhone 4s sold so far for replacement with the fixed models. It would need to be an unconditional (but probably optional) recall.
But I seriously doubt that the same Apple that wrote that giant-middle-finger response to the antenna problem would swallow their own pride enough to admit that they were wrong and conduct a recall on their flagship product.
And that’s a shame, because the temporary negative press from doing a recall is minimal compared to the huge asterisk that everyone will always place next to anything good about the iPhone 4.
Are you kidding? I demonstrated it to both the Apple store guys and the ATT store guys before returning it for a refund. Denial anyone?
It is puzzling however that some people can't reproduce the problem. That seems to indicate a problem with only some of the production run, or maybe that other factors are involved. Satisfied customers don't generally go on 'happy rants', so characterising the problems as a universal issue with the iPhone by reading complaints on blogs doesn't make a lot of sense.
Are we seeing millions of returns by dissatisfied customers? Until we know how widespread the problem is, I have to assume it's blown out of proportion. That's not exactly unusual when it comes to anything apple. What other company attracts as many trolls?
I'm sorry to hear you have problems with your phone. I'm hoping we have more facts before I get to buy one in Canada.
Marco (Marco.org) had an interesting article related to this in that you may never see a redesigned iPhone 4. He says:
To fix the problems, Apple will need to replace, redesign, or relocate the proximity sensor and prevent electrical conductivity between the antenna sections (possibly with an insulating coating on the steel). They can do this with a mid-cycle hardware revision, but they’d face an even more massive PR disaster (and a potential class-action suit) if they didn’t recall all iPhone 4s sold so far for replacement with the fixed models. It would need to be an unconditional (but probably optional) recall.
But I seriously doubt that the same Apple that wrote that giant-middle-finger response to the antenna problem would swallow their own pride enough to admit that they were wrong and conduct a recall on their flagship product.
And that’s a shame, because the temporary negative press from doing a recall is minimal compared to the huge asterisk that everyone will always place next to anything good about the iPhone 4.
Yes, that would be true. I hadn't looked at it that way. You can bet the iP5 will include an antenna redesign. Thanks for posting this article!
Hopefully some actual 'Apple support reps' will chime in soon.
Since "Apple Discussions is a user-to-user support forum", they almost never do.
And with all the bad PR going on with this, even less likely they will say anything in a publicly accessible (but still privately owned) forum.
Perhaps if/when they have an actual fix there may be a few questions but more likely to simply get some data from affected users.
snip
However, the way Apple deals with the issue reminds us of:
-broken (exploding?) iPhones
-watercooling iMacs
Anyone remembers that? I do.
So, I keep my iPhone, and I keep buying Macs. But people denying the issue are just plain wrong.
What's a water-cooling iMac??
I think the 'exploding iPhones', were actually a couple of iPods ? one of them a case in the UK that was thrown out of court because it was fraudulent. Are those the ones you remember?
It is puzzling however that some people can't reproduce the problem. That seems to indicate a problem with only some of the production run, or maybe that other factors are involved. Satisfied customers don't generally go on 'happy rants', so characterising the problems as a universal issue with the iPhone by reading complaints on blogs doesn't make a lot of sense.
Are we seeing millions of returns by dissatisfied customers? Until we know how widespread the problem is, I have to assume it's blown out of proportion. That's not exactly unusual when it comes to anything apple. What other company attracts as many trolls?
I'm sorry to hear you have problems with your phone. I'm hoping we have more facts before I get to buy one in Canada.
It's a combination of two things...the antenna design and the quality of cell service getting to that antenna. The antenna design is what it is...it does reduce reception, being as exposed as it is. If the cell signal getting to it is good, then the reduction isn't as pronounced or evident. If your in a marginal area for reception, that antenna design makes the situation that much worse. So people with good cell service don't see it as much as others.
What doesn't help the issue are many people are coming from 3G/3GS phones to the iPhone 4 and seeing many more dropped calls and other issues, compared to their earlier iPhone's. Maybe if we were coming from other phones, the people who are having the issue wouldn't complain as much or notice as much. What also doesn't help the situation is the people having the issues are labeled as "trolls" and such.
As a fan of Apple products, the tech in me loves the new phone. As a consumer, I have the right to complain, if it's not meeting my expectations, especially when I compare it to my older 3GS which it replaced. That doesn't make me a "troll" just as much as the person who says they have no issues, would be a "fanboy"...
But on Monday, the organization did a 180-degree turn, and advised customers not to buy the handset.
That's not what they wrote. They just wrote they could no longer recommend it.
Consumer Reports did not say "don't buy the iphone". What they did say is "At this point we cannot recommend that consumers buy the iphone". there is a big difference between not recommending and saying don't buy. I have had the iphone since day one and have not had any issues. Even on a bad day, the iphone works better than most phones (imoa).
CR are a bunch of panicked neurotic old ladies - they prefer dull reliable cars with poor engineering ( e.g. Toyota who never heard of disconnecting the accelerator when the brake pedal is touched like most european manufactures) over brilliantly engineered cars with an occasional flaw. The same applies to cell phones apparently.
"It's nice to finally have an independent (sort of) testing agency validate my comments, which I've been making since around June 24th or so. People have accused me of:
Never owning an iPhone 4 (have since June 23rd)
Not knowing anything about research (I've done over 20 years of same)
Being an Apple hater (have almost 100% of my stock in Apple, and have since before the ip4 was released, and still own it today, so why would I broadcast this info to the world?)
It's all in my head, and can't be repeatable (demonstrated to Apple folks and ATT folks within one block of each store, and have been able to demonstrate it at will anyplace
Refusing to use a bumper to take care of a design flaw (guilty as charged here, I suppose)
Not knowing how to hold it (wait -- I don't know how to hold it to NOT get it to do this? - now I'm confused.
One thing is for sure - if Jobs can't fix this (hardware, not magic software), then my net worth will be coming down as fast as the "more bars in less places" ads that ATT wisely chose to ax (maybe they knew all along - nah, that's just crazy talk)"