So this one time I was grocery shopping and I was buying a bunch of apples. But as I was ready to tie the bag, I realized there was one apple too many in the bag. So I looked through the apples, picked one out and put it back.
Could you conclude from this story that that apple was not quite as good as the others? Absolutely. End of story
It was the employee "trained on how to spot thieves" that informed the manager of his suspicions.
I am not surprised by the typical Apple fanboy reaction to this racist incident. That manager should be fired, and the company providing security should lose its contract. A simple apology from the store manager after the fact isn't enough. Had there been no video, the kids would have been SOL. Hell, look at the idiotic responses here with the damn video. I applaud the kids for being the mature ones in this situation. And their principal.
You didn't think all that stuff was free did you?
Something tells me you know the answer to your own question...
that's utterly ridiculous .... I would have fired the employee immediately.
"Employees" is correct. There was one employee, the security guard, who said he didn't like them in the store, and the employee who kicked them out.
You can't count.
I will defer to the statement of one of the aledged victims who spoke to the media. He said it was a single employee and he was actually there. Your new math doesn’t hold water. You can’t count.
The security guard and sales person *and perhaps even a brush for the entire staff) should get some additional refresher customer relations training and a note in their employee file for future reference.
ETA: they've had their one chance at guarding against that sort of error, if they make it again they should be released (or were further previous incidents to come to light).
The amount of utter denial and exercise of white privilege from behind a keyboard in this thread is disturbing.
Early forties, father of two, Black-British man living in Sydney here. That this happened to these boys is no surprise to me. Australia Racism is its own particular brand. Deeply ingrained and frustrating to tackle when you try and discuss it. This country has a lot of personal growth to do, put it that way. I remember being trailed by Korean employees in a sporting goods store when I was a tourist in NYC when I was a teen. I know how these dudes feel.
I am not surprised by the typical Apple fanboy reaction to this racist incident. That manager should be fired, and the company providing security should lose its contract. A simple apology from the store manager after the fact isn't enough......
ONE person with ONE error?
Yeah that's sort of B.S. People shouldn't lose their jobs, as easy as it is to be an internet bully, for an isolated incident. Certainly the manager, who corrected the problem immediately isn't actionable and as for the employee or employees? I'd say they get retrained and put on notice while the rest of the staff also get a refresher to drive the point home regarding Apple's approach to customer relations. Were a review of the records to reveal the employees had previous complaints? Then it's a different story both for them and for the manager. That is not the record at the moment.
The manager's actions aren't enough? Okay so what should have been done other than discuss the incident with his customers and resolve it to their satisfaction?
I remember being trailed by Korean employees in a sporting goods store when I was a tourist in NYC when I was a teen.
Big deal. That's not exactly uncommon and I've been in a store like that before too, and have experienced the same thing on occassion.
I didn't cry racism and I didn't go out and start a group called "#Apple ][ lives matter" either.
Racism is no longer the boy who cried wolf, it's the boy who cried wolf multiplied by a million. I just don't take any claims of racism seriously anymore. The whiners have used up all of the cards in their deck, they've got no more to play, sorry.
There were two employees involved in kicking the kids out. The security guard and the guy who ushered them out. That's two different people! How you can disagree with the obvious is quite remarkable.
Now, it's possible that one or the other of the two employees were not directly in the employe of Apple, maybe even both the employees were not Apple employees. The security guard and the person ushering them out, perhaps, were employed directly by the Mall (which I'm assuming the store was in).
Said like a true racist.
I'd love to reply to you fully, but I'm kind of busy at the moment. I have 25 lashes to give out to an unruly servant, and then after that I have to head off to the drycleaners to pick up three pairs of white hoods that I'm having cleaned.
You should see what my iPad looks like." src="http://forums-files.appleinsider.com/images/smilies//lol.gif" />
I think Security did the right thing. A whole bunch of youth together with backpacks. If they had of taken something the School Teacher backing them would still have screamed racism. Leave their backpacks at the front of the store and do not go in a bunch and that is very any student. Who is paying for the six of them to go to a Private School the taxpayer. The school needs a new Headmaster.
larryjw wrote: »
Said like a true racist.
Calling someone a racist doesn’t have the impact it once had. That’s because you guys overused it to death by labeling anyone who disagrees with you a racist. People are not bothered or intimidated by it anymore, knowing you will whip it out at the earliest possible moment. Calling someone a racist is now right up there with calling someone a Nazi. It has become a corollary to Godwin’s Law which states “As an online discussion grows longer, the probability of a comparison involving Nazis or Hitler approaches 1.” Substitute ‘racist’ and you have Godwin’s Law Corollary.
daringdeveloper wrote: »
I am an Aussie and have a perspective.
The guys says "THEY are worried that you might ...". Obviously he is acting on advice from others - most likely security. Its also obvious that they are pre-empting something.
If you were a security guard and responsible for the store and the goods and had a group of kids doing something that really worried you what would you do?
Given that they are clearly students with white collars, neatly dressed and looking very intelligent decent young fellows I'm sure that race was not the reason.
Australia and Apple in particular is very politically correct especially when it comes to race. Its far more likely that the issue was the size of the group and/or the level of noise/behaviour. No security organisation likes large groups or a large commotion inside their store - but we don't know.
I think it was good that security did not act directly but instead asked a non-intimidating employee to politely ask them to leave while the security standing passively by with hands folded.
I think it was handled well. We may never know what the behaviour of the students was to warrant this, but every store has a right to do so.
I do think the comment about "might steal something" was a mistake. He could have worded the explanation in a more positive was avoiding an predictive accusation. But I can forgive him because it was a difficult task to do under pressure.
There real story here is how the media jump to conclusions about it being racism and demonise Apple. That is extraordinary and I think reflective of the current race sensitivities in the USA, not Australia.
Obviously there is real racism in the world, including Australia, which is revolting to us all, but twisting facts around to accuse the innocent before proven guilty is just as revolting as racism.
Its also counter productive in combating racism because it merely stokes the fire or paranoia and leaves the real racist culprits free from the light of media attention.
Shame on the media.