Apple Store employees allegedly profile black students as potential thieves

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Comments

  • Reply 61 of 173
    why-why- Posts: 305member

    So this one time I was grocery shopping and I was buying a bunch of apples. But as I was ready to tie the bag, I realized there was one apple too many in the bag. So I looked through the apples, picked one out and put it back.

    Could you conclude from this story that that apple was not quite as good as the others? Absolutely. End of story

  • Reply 62 of 173
    calicali Posts: 3,494member
    In before the Apple fanboys defend this moronic decision. Oops too late.

    Seriously, the security's job is to catch people stealing. All they have to do is their job. To kick someone out because you *think* they *might* steal in the *future* is pathetic and far from professional.

    Yeah the black kids might have forgave them for their actions but now this is a worldwide story and not everyone will forgive or forget what happened. Instead of security doing their job and leaving customers alone, now Apple stores are slightly tarnished in people's view around the world.
  • Reply 63 of 173
    dws-2dws-2 Posts: 276member
    In other exciting news, an acquaintance of mine once made a comment I thought was racist. See more at 6.

    Seriously, is there anything that can happen at Apple that isn't "news"?
  • Reply 64 of 173
    Quote:

    Originally Posted by jsmythe00 View Post



    Unless that employee was trained on how to spot thieves then he needs to sit back, stfu, sell Apple products and let security do their jobs.



    This is discrimination if not racially motivated at the least.



    It was the employee "trained on how to spot thieves" that informed the manager of his suspicions.

  • Reply 65 of 173
    ronnronn Posts: 650member

    I am not surprised by the typical Apple fanboy reaction to this racist incident. That manager should be fired, and the company providing security should lose its contract. A simple apology from the store manager after the fact isn't enough. Had there been no video, the kids would have been SOL. Hell, look at the idiotic responses here with the damn video. I applaud the kids for being the mature ones in this situation. And their principal.

  • Reply 66 of 173
    razorpitrazorpit Posts: 1,796member
    Quote:

    Originally Posted by Boltsfan17 View Post

     

    You didn't think all that stuff was free did you? 




    Something tells me you know the answer to your own question...  ;)

  • Reply 67 of 173
    maxitmaxit Posts: 222member

    that's utterly ridiculous .... I would have fired the employee immediately.

  • Reply 68 of 173
    lkrupplkrupp Posts: 10,557member
    Quote:

    Originally Posted by LarryJW View Post

     



    "Employees" is correct. There was one employee, the security guard, who said he didn't like them in the store, and the employee who kicked them out. 

     

    You can't count. 




    I will defer to the statement of one of the aledged victims who spoke to the media. He said it was a single employee and he was actually there. Your new math doesn’t hold water. You can’t count.

  • Reply 69 of 173
    jfc1138jfc1138 Posts: 3,090member

    The security guard and sales person *and perhaps even a brush for the entire staff) should get some additional refresher customer relations training and a note in their employee file for future reference.

     

    ETA: they've had their one chance at guarding against that sort of error, if they make it again they should be released (or were further previous incidents to come to light).

  • Reply 70 of 173

    The amount of utter denial and exercise of white privilege from behind a keyboard in this thread is disturbing. 

    Early forties, father of two, Black-British man living in Sydney here. That this happened to these boys is no surprise to me. Australia Racism is its own particular brand. Deeply ingrained and frustrating to tackle when you try and discuss it. This country has a lot of personal growth to do, put it that way. I remember being trailed by Korean employees in a sporting goods store when I was a tourist in NYC when I was a teen. I know how these dudes feel.

  • Reply 71 of 173
    jfc1138jfc1138 Posts: 3,090member
    Quote:

    Originally Posted by ronn View Post

     

    I am not surprised by the typical Apple fanboy reaction to this racist incident. That manager should be fired, and the company providing security should lose its contract. A simple apology from the store manager after the fact isn't enough......




    ONE person with ONE error?

     

    Yeah that's sort of B.S. People shouldn't lose their jobs, as easy as it is to be an internet bully, for an isolated incident. Certainly the manager, who corrected the problem immediately isn't actionable and as for the employee or employees? I'd say they get retrained and put on notice while the rest of the staff also get a refresher to drive the point home regarding Apple's approach to customer relations. Were a review of the records to reveal the employees had previous complaints? Then it's a different story both for them and for the manager. That is not the record at the moment.

     

    The manager's actions aren't enough? Okay so what should have been done other than discuss the incident with his customers and resolve it to their satisfaction?

  • Reply 72 of 173
    apple ][apple ][ Posts: 9,233member
    Quote:

    Originally Posted by huggeebear View Post

     

     I remember being trailed by Korean employees in a sporting goods store when I was a tourist in NYC when I was a teen.


     

    Big deal. That's not exactly uncommon and I've been in a store like that before too, and have experienced the same thing on occassion.

     


    Theft is a problem in a lot of stores.

     

    I didn't cry racism and I didn't go out and start a group called "#Apple ][ lives matter" either.

     

    Racism is no longer the boy who cried wolf, it's the boy who cried wolf multiplied by a million. I just don't take any claims of racism seriously anymore. The whiners have used up all of the cards in their deck, they've got no more to play, sorry. 8-)

  • Reply 73 of 173
    larryjwlarryjw Posts: 1,031member
    Quote:

    Originally Posted by lkrupp View Post

     



    I will defer to the statement of one of the aledged victims who spoke to the media. He said it was a single employee and he was actually there. Your new math doesn’t hold water. You can’t count.




    There were two employees involved in kicking the kids out. The security guard and the guy who ushered them out. That's two different people! How you can disagree with the obvious is quite remarkable.

     

    Now, it's possible that one or the other of the two employees were not directly in the employe of Apple, maybe even both the employees were not Apple employees. The security guard and the person ushering them out, perhaps, were employed directly by the Mall (which I'm assuming the store was in). 

  • Reply 74 of 173
    larryjwlarryjw Posts: 1,031member
    Quote:

    Originally Posted by Apple ][ View Post

     

     

    Big deal. That's not exactly uncommon and I've been in a store like that before too, and have experienced the same thing on occassion.

     


    Theft is a problem in a lot of stores.

     

    I didn't cry racism and I didn't go out and start a group called "#Apple ][ lives matter" either.

     

    Racism is no longer the boy who cried wolf, it's the boy who cried wolf multiplied by a million. I just don't take any claims of racism seriously anymore. The whiners have used up all of the cards in their deck, they've got no more to play, sorry. 8-)




    Said like a true racist. 

  • Reply 75 of 173
    apple ][apple ][ Posts: 9,233member
    Quote:
    Originally Posted by LarryJW View Post

     



    Said like a true racist. 




    I'd love to reply to you fully, but I'm kind of busy at the moment. I have 25 lashes to give out to an unruly servant, and then after that I have to head off to the drycleaners to pick up three pairs of white hoods that I'm having cleaned.

     

    You should see what my iPad looks like.<img class=" src="http://forums-files.appleinsider.com/images/smilies//lol.gif" />

     

  • Reply 76 of 173

    I think Security did the right thing.  A whole bunch of youth together with backpacks.  If they had of taken something the School Teacher backing them would still have screamed racism.  Leave their backpacks at the front of the store and do not go in a bunch and that is very any student.  Who is paying for the six of them to go to a Private School the taxpayer.  The school needs a new Headmaster.

  • Reply 77 of 173
    gtrgtr Posts: 3,231member
    larryjw wrote: »
    Said like a true racist. 

    Are all racist statements untrue?
  • Reply 78 of 173
    I am an Aussie and have a perspective.

    The guys says "THEY are worried that you might ...". Obviously he is acting on advice from others - most likely security. Its also obvious that they are pre-empting something.

    If you were a security guard and responsible for the store and the goods and had a group of kids doing something that really worried you what would you do?

    Given that they are clearly students with white collars, neatly dressed and looking very intelligent decent young fellows I'm sure that race was not the reason.

    Australia and Apple in particular is very politically correct especially when it comes to race. Its far more likely that the issue was the size of the group and/or the level of noise/behaviour. No security organisation likes large groups or a large commotion inside their store - but we don't know.

    I think it was good that security did not act directly but instead asked a non-intimidating employee to politely ask them to leave while the security standing passively by with hands folded.

    I think it was handled well. We may never know what the behaviour of the students was to warrant this, but every store has a right to do so.

    I do think the comment about "might steal something" was a mistake. He could have worded the explanation in a more positive was avoiding an predictive accusation. But I can forgive him because it was a difficult task to do under pressure.

    There real story here is how the media jump to conclusions about it being racism and demonise Apple. That is extraordinary and I think reflective of the current race sensitivities in the USA, not Australia.

    Obviously there is real racism in the world, including Australia, which is revolting to us all, but twisting facts around to accuse the innocent before proven guilty is just as revolting as racism.
    Its also counter productive in combating racism because it merely stokes the fire or paranoia and leaves the real racist culprits free from the light of media attention.

    Shame on the media.
  • Reply 79 of 173
    lkrupplkrupp Posts: 10,557member
    Quote:

    Originally Posted by LarryJW View Post

     



    Said like a true racist. 




    Calling someone a racist doesn’t have the impact it once had. That’s because you guys overused it to death by labeling anyone who disagrees with you a racist. People are not bothered or intimidated by it anymore, knowing you will whip it out at the earliest possible moment. Calling someone a racist is now right up there with calling someone a Nazi. It has become a corollary to Godwin’s Law which states “As an online discussion grows longer, the probability of a comparison involving Nazis or Hitler approaches 1.” Substitute ‘racist’ and you have Godwin’s Law Corollary.

  • Reply 80 of 173
    dasanman69dasanman69 Posts: 13,002member
    I am an Aussie and have a perspective.

    The guys says "THEY are worried that you might ...". Obviously he is acting on advice from others - most likely security. Its also obvious that they are pre-empting something.

    If you were a security guard and responsible for the store and the goods and had a group of kids doing something that really worried you what would you do?

    Given that they are clearly students with white collars, neatly dressed and looking very intelligent decent young fellows I'm sure that race was not the reason.

    Australia and Apple in particular is very politically correct especially when it comes to race. Its far more likely that the issue was the size of the group and/or the level of noise/behaviour. No security organisation likes large groups or a large commotion inside their store - but we don't know.

    I think it was good that security did not act directly but instead asked a non-intimidating employee to politely ask them to leave while the security standing passively by with hands folded.

    I think it was handled well. We may never know what the behaviour of the students was to warrant this, but every store has a right to do so.

    I do think the comment about "might steal something" was a mistake. He could have worded the explanation in a more positive was avoiding an predictive accusation. But I can forgive him because it was a difficult task to do under pressure.

    There real story here is how the media jump to conclusions about it being racism and demonise Apple. That is extraordinary and I think reflective of the current race sensitivities in the USA, not Australia.

    Obviously there is real racism in the world, including Australia, which is revolting to us all, but twisting facts around to accuse the innocent before proven guilty is just as revolting as racism.
    Its also counter productive in combating racism because it merely stokes the fire or paranoia and leaves the real racist culprits free from the light of media attention.

    Shame on the media.

    I would buy the noise/behavior excuse if upon being asked to leave the store they became confrontational, and belligerent. Like young educated gentlemen they simply asked politely why they were being thrown out.
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