Yes, he apologized. But he's still in denial about the flaw, because "every phone has weak spots?.
And you don?t think this is true despite the multitude of videos.
What proof do you have that there is a [design] flaw, which I assume you to mean it would require a total recall of each and every iPhone 4 sold?
Quote:
Well, if the bumper makes your weak spot go away, then a) your statement is untrue and b) why not insulate the antenna at the factory?
The free case, the stats suggesting the issue isn?t that widespread, and reiteration of the 30 days return policy is meant to make the whiny ass mob mentality chill the frak out. That?s it.
It?s all PR, but rest assured that the CEO of Apple is much more aware of this problem at Apple than we are.
I may try a third party case. I don't like the Apple bumper. It's not grippy enough. I found myself dropping it as it's just as slick as the bare case. I ended up with a Belkin case that's a more rubbery/grippy feel (and clear). It only adds about 1 mm on each each, so also lower profile than the apple bumper.
I personally never liked rubber/grippy cases. They grab my (cloth) pockets when I pull them out.
Sorry, I should have made it clear I was talking about the total hypocrites not the regular case buyers.
I was mainly referring to those that normally wouldn't use a case or buy one and had no reception problems. Personally, I don't know why anyone would want a case, but most people seem to like em.
I actually buy them for usability. I work out a lot, and when you doing decline exercises, where your hips are elevated above your head, your phone, if it's too slippery, tends to fall out of your pockets
Mark my words - There will be a lot of people that think this is bull and will try to sue. I'm glad Apple addressed this but there will always be people that will never be happy.
Glad that they addressed it? The only reason why they are addressing this now is because it turned into a PR nightmare and they were in a checkmate type of situation...
I'm a huge Apple fan. I own a lot of Apple equipment but the way this entire iPhone 4 deal has been handled is crap. My business line is my iPhone and all I wanted in the beginning was just admit the flaw and let the consumers know the problem will be fixed. But I was informed by ATT and Mr. Jobs that I am holding my phone incorrectly.
This is good that they are caught with their pants down. Serves them right. They tried to put the screws to the consumer and they were called out. This situation only began to spiral out of control after the Consumer Reports decision to publicly announce that they (CR) would not recommend the device.
Outside of that I seriously doubt anything would have been done about it. Granted it's "only" a phone, but when it affects my business and I cannot conduct business like I used to then that makes it a big problem for me. Sue? Of course not. I simply sell this pos and pay to get out of my contract and move on...
I just want the phone fixed is all. If they can't (won't) fix then I simply move on to another crappy carrier.
actually it's exactly the other way around: "• Q: Does the refund apply only to Apple branded bumpers? A: Yes, no refund for third-party cases" from macdailynews.
TO JupiterOne
we should be appleinsider buddies! we think exactly the same!
Actually it's exactly what they said. They asked point blank if they planned a redesign and Steve said no.
Actually, when asked if they were planning a redesign, Jobs answer was
"Steve: We?re still working on this ? we?re happy with the design. ? we?re getting a lot of reports from customers that it?s way better than the 3GS. I don?t know what our next antenna design will be ? maybe our wizards in the antenna lab will come up with something better. But looking at the data, we don?t think we have a problem."
hardly a no. Obviously, if they are still selling the iPhone 4, something has to give. Either the extend the free bumper offer or something changes on the phone itself.
Like I'd like to put my super expensive iPhone 4G inside some plastic crap. Steve, please fix the phone instead, ok?
Well, I think he just showed that other than everyone knowing the best point to touch to drop signal, this really isn't any different than other phones out there, so, nothing to fix. So, get yourself a super expensive case if it's a problem, or return it. You can even buy one just to return if you want to make a statement that way.
I see a lot of people in the queue who "never" had any signal issues! Hypocrites.
We never had any signal issue with the antenna short problem, BUT I did buy a case for the phone in the store at the time of purchase so it has never been used without a case. I'll be more than happy to get a refund on the case. It won't be a big loss for Apple since I'm sure I'll just end up spending that amount and way more on apps and media. Plus, we'll probably be buying another iPad next year.
Great company. Glad to see that they are once again doing the right thing and taking care of their customers. Whatever is a hater to do now?
After September 30, they haven't decided yet (as Jobs said in the QA). Is there any reason that people need to know now? Obviously if the public won't buy without a case, they'll include one.
Quote:
Originally Posted by Prof. Peabody
The actual cost is closer to 10 bucks
Source?
Quote:
Originally Posted by Prof. Peabody
he made it fairly obvious that there wasn't really even a problem (except for the psychological one), that they could find.
Did you even read what Jobs said? Of course he admitted there's a problem. He just said that 1) other phones have the same problem (even though most others seem to have it to a smaller degree) and 2) they think the problem is minor enough that they're not going to change the phone design.
Quote:
Originally Posted by Prof. Peabody
Steve spent half an hour showing how there wasn't really an issue worth mentioning
Again, he admitted there IS an issue. He just downplayed it by saying other phones have it and there haven't been as many returns.
And did you miss the fact that 4 has slightly more dropped calls than 3GS?
Yes, "physics" is the culprit. Those darn rules of the cosmos.
I don't see any point in cheering Apple's decision to give free cases, but rather take it as a neutral solution. It's not the best case scenario, but at least it's something.
As far as comparing "the best phone in the world" to other devices, whatever. It's not surprising that instead of taking responsibility for a poor design, they point to the very companies they constantly crack on and say "WELL THEIRS DOES IT TOO!"
I can confirm the death grip thing does have some effect on my friend's touch pro, but it's not as bad as a bridge being made between two antennas with a light touch, at all.
I don't have issues, I don't like cases, probably won't get one but free is free, might be good to have around when I sell it to get the iPhone 5 in a couple of years.
But the good point of this whole thing is: those complaining loudest (most likely non-owners), you can get a case and STFU, return the phone and STFU, or just STFU.
$10 for those bumpers? You're kidding me right. They have machines in China pump those things from a mold faster than you can type. I'd say $1 each is about right.
Sounds like you have never examined the bumper closely.
They are more than just a molded device. There are multiple parts and materials melded together. Certainly they're not expensive to produce. But you're drastically underestimating the cost.
Like I'd like to put my super expensive iPhone 4G inside some plastic crap. Steve, please fix the phone instead, ok?
ITS NOT BROKEN
The return rate is lower than the previous phone, and the call drop rate is well within margin of error compared to the previous phone. In fact, if you factor in 4x fewer cases on the new phone then its actually dropping fewer calls.
Comments
Yes, he apologized. But he's still in denial about the flaw, because "every phone has weak spots?.
And you don?t think this is true despite the multitude of videos.
What proof do you have that there is a [design] flaw, which I assume you to mean it would require a total recall of each and every iPhone 4 sold?
Well, if the bumper makes your weak spot go away, then a) your statement is untrue and b) why not insulate the antenna at the factory?
The free case, the stats suggesting the issue isn?t that widespread, and reiteration of the 30 days return policy is meant to make the whiny ass mob mentality chill the frak out. That?s it.
It?s all PR, but rest assured that the CEO of Apple is much more aware of this problem at Apple than we are.
Where did you see that? My post came from the Macworld feed and JupiterOne's post came from MobileCrunch.
Reuters feed
I may try a third party case. I don't like the Apple bumper. It's not grippy enough. I found myself dropping it as it's just as slick as the bare case. I ended up with a Belkin case that's a more rubbery/grippy feel (and clear). It only adds about 1 mm on each each, so also lower profile than the apple bumper.
I personally never liked rubber/grippy cases. They grab my (cloth) pockets when I pull them out.
Did he ever say "sorry" or "I/we apologize?" Just curious as the feed obviously isnt a verbatim report.
Yes at 10:46, Steve says: "But some have problems and I will apologize to them."
Sorry, I should have made it clear I was talking about the total hypocrites not the regular case buyers.
I was mainly referring to those that normally wouldn't use a case or buy one and had no reception problems. Personally, I don't know why anyone would want a case, but most people seem to like em.
I actually buy them for usability. I work out a lot, and when you doing decline exercises, where your hips are elevated above your head, your phone, if it's too slippery, tends to fall out of your pockets
I am interested to know what those who:
-- were experiencing real problems
-- were waiting for Apple's response before purchasing an iPhone 4
-- have already returned their iPhone 4s, awaiting a hardware change
think of Apple's response.
Are you satisfied, or, at least, mollified?
Will you purchase your first iPhone 4?
will you purchase another iPhone 4 to replace a returned iPhone 4?
.
Mark my words - There will be a lot of people that think this is bull and will try to sue. I'm glad Apple addressed this but there will always be people that will never be happy.
Glad that they addressed it? The only reason why they are addressing this now is because it turned into a PR nightmare and they were in a checkmate type of situation...
I'm a huge Apple fan. I own a lot of Apple equipment but the way this entire iPhone 4 deal has been handled is crap. My business line is my iPhone and all I wanted in the beginning was just admit the flaw and let the consumers know the problem will be fixed. But I was informed by ATT and Mr. Jobs that I am holding my phone incorrectly.
This is good that they are caught with their pants down. Serves them right. They tried to put the screws to the consumer and they were called out. This situation only began to spiral out of control after the Consumer Reports decision to publicly announce that they (CR) would not recommend the device.
Outside of that I seriously doubt anything would have been done about it. Granted it's "only" a phone, but when it affects my business and I cannot conduct business like I used to then that makes it a big problem for me. Sue? Of course not. I simply sell this pos and pay to get out of my contract and move on...
I just want the phone fixed is all. If they can't (won't) fix then I simply move on to another crappy carrier.
Cheers
actually it's exactly the other way around: "• Q: Does the refund apply only to Apple branded bumpers? A: Yes, no refund for third-party cases" from macdailynews.
TO JupiterOne
we should be appleinsider buddies! we think exactly the same!
Actually it's exactly what they said. They asked point blank if they planned a redesign and Steve said no.
Actually, when asked if they were planning a redesign, Jobs answer was
"Steve: We?re still working on this ? we?re happy with the design. ? we?re getting a lot of reports from customers that it?s way better than the 3GS. I don?t know what our next antenna design will be ? maybe our wizards in the antenna lab will come up with something better. But looking at the data, we don?t think we have a problem."
hardly a no. Obviously, if they are still selling the iPhone 4, something has to give. Either the extend the free bumper offer or something changes on the phone itself.
Like I'd like to put my super expensive iPhone 4G inside some plastic crap. Steve, please fix the phone instead, ok?
Well, I think he just showed that other than everyone knowing the best point to touch to drop signal, this really isn't any different than other phones out there, so, nothing to fix. So, get yourself a super expensive case if it's a problem, or return it. You can even buy one just to return if you want to make a statement that way.
I see a lot of people in the queue who "never" had any signal issues! Hypocrites.
We never had any signal issue with the antenna short problem, BUT I did buy a case for the phone in the store at the time of purchase so it has never been used without a case. I'll be more than happy to get a refund on the case. It won't be a big loss for Apple since I'm sure I'll just end up spending that amount and way more on apps and media. Plus, we'll probably be buying another iPad next year.
Great company. Glad to see that they are once again doing the right thing and taking care of their customers. Whatever is a hater to do now?
The actual cost is closer to 10 bucks
Source?
he made it fairly obvious that there wasn't really even a problem (except for the psychological one), that they could find.
Did you even read what Jobs said? Of course he admitted there's a problem. He just said that 1) other phones have the same problem (even though most others seem to have it to a smaller degree) and 2) they think the problem is minor enough that they're not going to change the phone design.
Steve spent half an hour showing how there wasn't really an issue worth mentioning
Again, he admitted there IS an issue. He just downplayed it by saying other phones have it and there haven't been as many returns.
And did you miss the fact that 4 has slightly more dropped calls than 3GS?
So now that you don't have an issue to whine about, you're turning on the folks who were right to begin with, huh?
Classy
oops, I touched a nerve.. but I think you know exactly how it's going to go down, don't you. Be honest with yourself.
I don't see any point in cheering Apple's decision to give free cases, but rather take it as a neutral solution. It's not the best case scenario, but at least it's something.
As far as comparing "the best phone in the world" to other devices, whatever. It's not surprising that instead of taking responsibility for a poor design, they point to the very companies they constantly crack on and say "WELL THEIRS DOES IT TOO!"
I can confirm the death grip thing does have some effect on my friend's touch pro, but it's not as bad as a bridge being made between two antennas with a light touch, at all.
But the good point of this whole thing is: those complaining loudest (most likely non-owners), you can get a case and STFU, return the phone and STFU, or just STFU.
$10 for those bumpers? You're kidding me right. They have machines in China pump those things from a mold faster than you can type. I'd say $1 each is about right.
Sounds like you have never examined the bumper closely.
They are more than just a molded device. There are multiple parts and materials melded together. Certainly they're not expensive to produce. But you're drastically underestimating the cost.
Tso they have offered to buy cases from other manufacturers at full retail price and then give them to the whiners free of charge.
Who's a whiner and who's someone with a legitimate complaint? How do YOU differentiate the two?
Like I'd like to put my super expensive iPhone 4G inside some plastic crap. Steve, please fix the phone instead, ok?
ITS NOT BROKEN
The return rate is lower than the previous phone, and the call drop rate is well within margin of error compared to the previous phone. In fact, if you factor in 4x fewer cases on the new phone then its actually dropping fewer calls.